Patient Care Officer

3 weeks ago


Bolton, United Kingdom Bolton NHS Foundation Trust Full time

Job summary

Part time hours per week. Permanent post.

The Patient Care Team in Laboratory Medicine is the front of house Admin & Clerical service for the Department. The team, on a rotational basis, man the Lab Medicine Reception Desk as well as a patient appointment line and a Users Helpline.

Main duties of the job

Reception Desk: Greeting patients attending for phlebotomy and Clinical Haematology Clinics

Attending, departing and making appointments for Clinic Patients using IPM (

Taking receipt of samples brought down by wards/departments and taking them into the laboratory areas

User Helpline:

Answering general enquiries, such as bottle types, test turnaround times.

Forwarding calls to laboratory and medical staff

Adding tests onto a sample received using the laboratory computer system - LabCentre.

Call Centre:

Making appointments for patients to have a blood test in the department.

Report distribution:

Posting out reports to wards/departments/community settings.

Please see job description for more information on role.

About us

Trust values. Lab Medicine Admin & Support Services Department prides itself on delivering excellent customer service, using knowledge obtained from working in a laboratory environment.

Job description

Job responsibilities

For further information regarding the key responsibilities of this role please see the attached job description and ensure you read the person specification. If you have any further questions regarding this role please do not hesitate to contact us via the information below.

Person Specification

Qualifications

Essential

GCSE English Grade C/4 or above GCSE Maths Grade C/4 or above

Desirable

European Community Driving Licence (ECDL) NVQ level 2 in Customer Care/Administration

Experience

Essential

Office working experience

Desirable

Experience of working in the NHS Typing Experience

Skills

Essential

Team player Uses own initative Communication skills

Desirable

Time management

Knowledge

Essential

Microsoft Office applications

Desirable

NHS applications
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