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Operations Team Coordinator

3 months ago

Watford, United Kingdom Allwyn UK Full time

Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.

About us:

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy.  We have been officially awarded the Fourth Licence (10 year licence) to operate the National Lottery starting February 2024.

 

‍We’ve developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better.  Our aim is to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

 

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace.  All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications.  Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

 

While the main contribution of the National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do.  Join us as we embark on a once-in-a-lifetime, largescale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to good causes.  

Purpose of Role:

To consistently provide comprehensive administrative support to Directors and Heads of Departments with the Operations, ensuring the smooth running of the department processes and general support for their teams.

Key Accountabilities or Duties:

● Provide general duties for Directors and Heads of Departments (HoD) within Operations, such as diary management, meeting & greeting guests, providing refreshments, arranging internal & external meetings.

● Attend HoD leadership meetings if required, take minutes and follow up on actions that have been identified.

● Providing support for both internal and external meetings, conferences and events. Supporting task like travel, accommodation and hospitality.

● Raising Purchase Order requests, goods receipting received items, handling invoice queries and investigating any discrepancies

● Own and manage the processing of multiple departmental-oriented processes.

● Overseeing an array of ad hoc administrative tasks and supporting on any project- based work as required by the department

● Maintain an awareness of the key issues and activities taking place within both the Company and Department, to enable an understanding to be had of key interfaces which impact on the Director.

● Making judgements on what action is appropriate without reference to others, organising meetings and managing the diary to maximise the Director time and make effective use of travel/transport arrangements.

● Retailer Forum – be the main contact for the forum for any questions or queries. Arrange meetings by scheduling them in the diaries, arrange any travel forum members might need, keep the deck updated and chase presenters for their slides, send out regular comms both pre and post meeting. Keep key information updated. Ensure the terms of reference and welcome letters are updated and sent to new members.

● Diversity and Inclusion - liaising with the People Team to ensure we are getting the most out of our sponsorship, including recognising opportunities within the annual schedule of events. Have regular catch ups with the Head of Diversity & Inclusion of Programmes.

Key Measures of Success: 

  • Support the Directors/HoD in day to day activities
  • Providing adequate administrative support for teams within Operations
  • Successfully adapting to the different ways of working with each team
  • Adhering and enforcing internal process and policies within Operations
  • Being able to support the wider Operations Admin team with every day requests

Key Skills and Experience: 

● Ability to multitask and prioritise tasks effectively

● Ability to work under pressure and to tight deadlines

● Must have demonstrable experience in a similar administration role, including diary management experience

● Ability to use Google Suite and Microsoft packages including Outlook, Word, PowerPoint and Excel

● Ability to use tools to prioritise tasks and arrange/attend meetings

● Excellent organisational skills and prior knowledge of relevant company procedures within a corporate environment

● Excellent communication skills, written and verbal

● Ability to demonstrate patience where needed; ability to work with a variety of levels of stakeholders and respond appropriately in challenging situations

Benefits

  • 34 days paid leave (This includes bank holidays)
  • 2 x Life Days
  • 4 x Salary of Life Insurance
  • Pension: We’ll contribute 8.5%
  • BUPA
  • £500 wellness allowance
  • Income Protection