Operations Coordinator
4 weeks ago
A key role within the Trading Operations team, the Operations Excellence Coordinator supports continuous improvement of Store Standards. The ideal candidate will perform ongoing review and optimisation of trading policies and procedures, utilising CAR results and capability assessment tools to develop solutions to common challenges.
Key Accountabilities:- Coordinate Archive, Recall, Destructions within policy
- Coordinate/Source Documents for Compliance/Regulatory purposes
- Screen the weekly KYC tracker to ensure accurate reporting
- Analyse CAR Results & identify and implement corrective actions
- Perform & Coordinate Capability Assessments
- Perform & Coordinate High level CAR visits – Apply 'Visit & Fix' Methodology
- Champion Store Standards
- Analyse Customer Complaints for commonality proposing
- Ensure team members are up to date on the latest updates/changes in company policies/procedures.
- Document Risk Acceptance Papers with recommended approach in conjunction with the business owner(s)
- Acknowledge and Respond to Why forum submissions
- Identify colleagues requiring remedial training
- Partner with the training team to support their training programme for maximum efficiency
- Coordinate BCP/BCM review and testing
- Ensure UAM (User Access Management) reviews are completed periodically
- Ownership of the Standard Operating Procedures (SOP) ensuring any gaps are identified and updated, communicated to the frontline teams, and uploaded to The Lounge.
- Timely communication of alerts, general comms and third – party updates.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
To remain the world's leading foreign exchange specialist, we are focused on making our customers' lives simpler, more engaging and hassle free while they travel or move money abroad. We promise to give them the freedom and peace of mind to explore the world, their way – enabling them to travel confidently because they know they have us to lean on.
Customer centricity and digital are at the heart of our business strategy. Our commitment to innovation has never been greater, with the development of a number of digital-first, greenfield products and services. And with the Travelex's resources, deep industry experience and leading brand we are inventing the future of FX, cross-border e-commerce and international payments.
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Operations Coordinator
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Watford, United Kingdom Travelex Full timeJob Description Operations Excellence Coordinator - South of England Job Type: Full Time, Permanent Reports to: Trading Operations Manager – UK Location: South Region - Field based role Business Unit: Operations Role Purpose A key role within the Trading Operations team supporting continuous improvement of Store Standards, performing ongoing review...
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Operations Coordinator
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Operations Coordinator
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