Data Centre Facility Manager, InfraOps DCEO

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are seeking an enthusiastic Data Centre Facilities Manager in Amazon Web Services, you will get to manage the world’s largest Cloud Computing Infrastructure. We encounter interesting, challenging & complex problems every day; being a technical resource in Amazon means that you can innovate to solve these issues and help drive operations excellence in all areas of your role. As a people manager and leader you will actively hire and develop your team of data centre experts and technicians.
The position will ensure the Safety, Security and Availability of the Data Centre to meet or exceed defined service levels for the facility. The Data Centre Facility Manager is responsible for the whole facility and the overall operation and maintenance of all electrical, mechanical, heating, ventilation and air conditioning equipment (HVAC).

Key job responsibilities
Your day job will include (but not limited to):

-Overseeing day-to-day operations of the data centre, ensuring 24/7 availability and reliability whilst ensuring we adhere to and exceed Health & Safety standards in all our Data Centres.
-Leading, managing and developing teams of engineers, providing both technical and leadership expertise and ensuring a highly skilled and motivated workforce.
-Manage and coordinate all aspects of facility maintenance, including power distribution, cooling systems, fire suppression, and security.
-Constantly improving all our processes and procedures through innovation and simplification.
-Managing relationships with external vendors and contractors.
-Creating and maintaining metrics on all aspects of our Data Centres and utilising those metrics to drive positive change.
-Implementing mechanisms for incident management, problem management, change management, capacity management, routine inspections, preventive maintenance, and emergency response.
-Developing and implementing strategies to optimise energy efficiency and reduce environmental impact whilst staying current on industry best practices and emerging technologies to enhance sustainability efforts.
-Collaborating with cross-functional teams to plan and execute data centre expansion and improvement projects, reaching out to a variety of support teams, and drive them from conception to completion
-Managing the operations budget and expenditures whilst coordinating with procurement teams to source and manage vendors for equipment and services.
-Show good judgement and instincts in decision making and the ability to prioritise in complex, fast-paced environment.
-Routinely operate and support after-hours on-call operations for the data centres in the region. This will include responding to any issues within the data centres and managing the investigation, mitigation, and recovery of the issue(s)

Physical Requirements:
- Walk jobsites in uneven terrain.
- Respond to off hour emergency calls.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About the team
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

We are open to hiring candidates to work out of one of the following locations:

Thames Valley, POST-BER, GBR

BASIC QUALIFICATIONS

- Commutable to the Thames Valley Region
- Advanced electrical or mechanical certifications (degree or higher in a relevant engineering discipline is also acceptable)
- Experience working in data centres with an emphasis on building and equipment operation. Experience in a management position with 5 or more direct reports

PREFERRED QUALIFICATIONS

- An excellent understanding of the electrical and mechanical systems involved in critical data centre operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
- Proven track record of people management and developing teams. Ability to solve problems at their root, stepping back to understand the broader context. Has a strong aptitude for trouble shooting and problem solving
- Ability to maintain SLAs through the implementation of proactive issue detection and reporting. Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries. Able to demonstrate their ability to take ownership of technical issues brought to them by their customer base. If they are unable to resolve certain issues by themselves, can demonstrate a willingness to actively engage other support teams to drive it to resolution.

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