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Principal Site Reliability Engineer
2 months ago
Capital One's mission is to change banking for good by bringing humanity, ingenuity and simplicity to banking. Sitting at the core of these values is our Software Engineering department, whose primary role is to be an effective enabler of Capital One’s ambitions.We are keen to add a Principal Site Reliability Engineer to our Nottingham based team whose primary focus is to provide effective management of the evolution and reliability of both existing/under development service applications.
This role will act as a Technical lead of Site Reliability Engineers responsible for maintaining and improving front-end applications for our most critical customer servicing web channels within the cloud.
We’re looking for an experienced professional whose technical skill set lies primarily with technologies/frameworks such as Java and whose passion for software engineering allows them to be a true inspiration to those that they work with on a daily basis, including team members based both on and offshore. AWS is Capital One's hosting platform of choice so your experience of Cloud-based architecture will stand you in good stead.
Our Principal Site Reliability Engineers are people who have the required skills to lead by example and are able to build strong and valuable relationships with both internal and external stakeholders. They have the ability to face into ambiguity and understand how to make sense of complexity.
What you’ll do
Technically lead a group of engineers responsible for maintaining and improving front-end applications for our most critical customer servicing web channels within the cloud.
Help to shape and deliver the goals and vision set out by your Site Reliability Engineering Manager (SREM) through your team and hands-on engineering
Contribute to the major optimisation and improvement themes within the team. Identifying opportunities to reduce operational overheads through observability and service automation.
Drive engineering best practice (e.g, Operational Excellence, Security, Quality, Resilience etc.) and set standards across the team and wider SRE community.
Innovate within your team and contribute within your technical domain.
Deliver key pieces of intent from inception through to design and hands-on delivery, in collaboration with your SREM.
Estimate, scope and plan your work within an agile environment.
Collaborate with our Product engineering teams to create an exceptional developer experience
What we’re looking for
Exceptional proficiency in Javascript with comprehensive knowledge of modern web application frameworks specifically React.js and Node.js
Good knowledge of NPM package management
Advocate for Quality. Utilising common Javascript testing frameworks such as Jest, React Testing Library and Cypress.
Good understanding of API authentication and authorisationmechanisms like OAuth.
Knowledge using monitoring & logging tools like NewRelic or Logzio to troubleshoot problems in a distributed network of systems.
Excellent understanding of infrastructure as code and CI/CD pipeline management via Jenkins.
Development experience within AWS.
Keen interest in Site Reliability Engineering Practices.
Strong experience in front-end architectural and design patterns.
Able to effectively communicate and partner across engineering to maximise inner-sourcing opportunities and reduce waste.
Extensive knowledge to successfully identify, troubleshoot and pre-empt operational issues.
Proactive approach to problem determination, identifying areas for improvement and system bottlenecks.
Strong communication skills with proven ability to challenge and motivate technical teams.
Previous experience:
An in date AWS Certification, for example Cloud Practitioner, Associate Architect or Associate Developer
What you’ll get to learn (any previous experience would be advantageous)
Broadening your knowledge of the cloud (specifically AWS).
Site Reliability Engineering.
Solving real world problems and being comfortable working in a complex regulated environment.
Where and how you'll work
This is a permanent position and is based in our Nottingham Head Office.
We have a hybrid working model which gives you flexibility to work from our offices and from home.
We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays.
Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
What’s in it for you
Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
OutFront – to provide LGBTQ+ support for all associates
Mind Your Mind – signposting support and promoting positive mental wellbeing for all
Women in Tech – promoting an inclusive environment in tech
EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact < All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to
