Customer Service Admin Assistant: Alsager

4 weeks ago


Alsager, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

Job summary

We are looking for an enthusiastic, motivated Customer Care Assistant to join our dynamic and forward thinking SMASH Care Community Team at Alsager Heath Centre.

Previous applicants within the last three months need not apply.

Main duties of the job

As part of Integrated Care Community we are proud of the transformation work we have already achieved in order to establish the "Right Professional, Right Place, Right Time" approach.

The successful candidate will provide administration and clerical service to the Care Community.

A key requirement of the post is to welcome and receive patients/relatives/carers and other visitors into the workplace, and maintain the preparation and flow of patient data/information.

You will need to ensure that all data/information is maintained to the agreed quality standard and available at the right time and place.

You will also be expected to organise your own workload in order to maintain an efficient and professional service.

Additionally, this role will dedicate a significant proportion of the time to booking patients for the Macmillan Therapies clinical team. This involves actioning requests to book from a patient waiting list as triaged by the clinicians; telephoning patients and posting clinic appointment letters and posting; sending text messages to patients as required via the patient management system; handling cancellations and liaising with clinicians to ensure an efficient and friendly service.

About us

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives. At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

Job description

Job responsibilities

JOB PURPOSETo provide a comprehensive administration and clerical service to the Care Community. A key requirement of thepost is to welcome and receive patients/relatives/carers and other visitors into the workplace, and maintain thepreparation and flow of patient data/information, ensuring that all data/information is maintained to the agreedquality standard and available at the right time and place. The post holder will also be expected to organise ownworkload in order to maintain an efficient and professional service.SERVICE DELIVERY1. Provide an efficient reception service, greeting patients, public and all visitors as they arrive, dealing withenquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly,2. Provide administrative support to the Care Community as requested, according to the requirements of theservice, where Maintain systems and process to ensure that patient information/data is recorded accurately according to theagreed quality standard,4. Be able to use the required electronic systems for correspondence, clinic Maintain constructive relationships with others, within and across Care Community Team and wider divisionsand externally in order to improve the effectiveness and efficiency of services to On occasion may be required to support Care Community Hubs to respond to demand in calls to the service withsupport from other Care Community admin and wider Clinical staff within appropriate procedures andguidelines.

Person Specification

Qualifications

Essential

5 GCSE's grade C or equivalent. Must include English. Proficient in Microsoft applications including Outlook, Word, Excel and Power point.

Desirable

Knowledge of medical terminology

Experience

Essential

Previous Administrative experience Knowledge of confidentiality in accordance with Data Protection Act and national/local guidelines

Desirable

Understanding of computer systems used by the department

Skills and knowledge

Essential

Excellent verbal and written communication skills Ability to prioritise own workload Good interpersonal skills Excellent time management and organisational skills Proactively manage change

  • Alsager, United Kingdom Spicerhaart Full time

    Overview Join us at butters john bee Estate Agents and be part of Spicerhaart, the ’s largest independent property services group! We are looking for a Sales Negotiator to join our butters john bee team in Alsager.  With many benefits such as uncapped commission, a company car & OTE exceeding £25,000, t ake your career to the next level...


  • Alsager, United Kingdom Stephenson Browne Full time

    At Stephenson Browne Alsager we are looking for a vibrant individual with good IT and customer service skills to join our friendly team. You will be required to liaise with prospective tenants and conduct viewings, negotiate and agree new tenancies, administer moving in documents and have the ability to build excellent relations with landlords and tenants....

  • Cleaners

    4 weeks ago


    Alsager, United Kingdom Zed786 Company Ltd Full time

    We are growing facilities management company based in Alsager and providing services primarily in Cheshire and Staffordshire area. Currently, we are looking for cleaning staff to work in Hankelow (CW3) and Alsager (ST7). You will require to deliver cleaning services to create a healthy environment for our clients linked with hospitality businesses. Duties...


  • Alsager, United Kingdom THRIVE CHILDCARE AND EDUCATION Full time

    **Early Years Assistant Support** Required at: **Corner House Lawton Road!** **From £10.42 Per Hour** **ZERO HOUR CONTRACT - FLEXIBLE HOURS** **Whether you are qualified / unqualified / returning to your Early Years career after a break, or you are looking for a change of career and think Childcare is for you we want to hear from you!** As a Supply...

  • Estate Agent

    1 month ago


    Alsager, United Kingdom Connells Group Full time

    We’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in **Alsager.** **What’s in it for you as our Estate Agent**?** - Industry leading **training and development**: - Demonstrable **career** ladder - **Supportive** and rewarding environment - Compete for top...


  • Alsager, United Kingdom Total Facilities Recruitment Full time

    A vacany has arisen for a **FOOD SERVICE ASSISTANT** in the ST7. From 27th February until end of March. - Assistants are required to be flexible according to business requirements. The focus of each job may vary however, it is expected that activities will typically include the following: Serve food and beverages to customers following prescribed methods of...


  • Alsager, United Kingdom Cheshire East Council Full time

    Family Support Worker Are you a Family Support Worker who is looking for a move into a progressive and forward thinking authority or an experienced worker with a background in supporting children and their families? We are looking to appoint Family Support Workers to our teams across Childrens Social Care who will help us to deliver our vision for...


  • Alsager, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    Job summary Are you an enthusiastic Occupational Therapist looking to work in a supportive and inclusive NHS organisation? If so CCICP is waiting to hear from you...! We are thrilled that there is an exciting post available in our service allowing us to welcome an enthusiastic and motivated band 6 community occupational therapist to permanently join...

  • Optical Assistant

    1 month ago


    Alsager, United Kingdom Bayfields Opticians & Audiologists Full time

    **About you** Ideally, you’ll already have experience as an Optical Assistant. But what’s most important is that you have a background in customer service, a professional approach, great telephone skills, lots of flexibility, and an ability to learn new IT systems. **What’s on offer** Join the Bayfields team and you’ll discover that we’ve found...


  • Alsager, United Kingdom East Cheshire NHS Trust Full time

    Job summary We are looking for a proficient, friendly, conscientious Administrator who works well within in a team to join the Cheshire Diabetic Eye Screening Programme (DESP). The aim of the Cheshire DESP is to reduce the risk of sight loss amongst people with diabetes by inviting all eligible people for screening to ensure the early detection and...


  • Alsager, United Kingdom Greene King Full time

    Company Description As a Kitchen Team Leader, you’ll lead by example making sure the team have everything they need so service runs like clockwork! You’ll support your team by encouraging and helping them to work well together, ensuring every dish served is of the highest standards.   Join us at Pub & Carvery, where whatever the weather or occasion,...


  • Alsager, United Kingdom East Cheshire NHS Trust Full time

    We are looking for a proficient, friendly, conscientious Administrator who works well within in a team to join the Cheshire Diabetic Eye Screening Programme (DESP). The aim of the Cheshire DESP is to reduce the risk of sight loss amongst people with diabetes by inviting all eligible people for screening to ensure the early detection and appropriate...

  • Chef

    1 day ago


    Alsager, United Kingdom Greene King Full time

    Company Description As a Chef, your passion for all things food, and the desire to make the perfect dish every time, is what sets you apart. With a keen eye for maintaining the highest standards and thriving during a fast-paced service, you’ll soon become an invaluable member of the kitchen team.   Join us at Pub & Carvery, where whatever the weather...

  • Breakfast Chef

    1 day ago


    Alsager, United Kingdom Greene King Full time

    Company Description As our Breakfast chef your usual working hours will be between 8:30 and 4pm, however we are flexible on this and shift times may change due to demand and holidays. You will generally work 5 out of the 7 days including some weekends and bank holidays. As a Chef, your passion for all things food, and the desire to make the perfect dish...

  • Inventory Officer

    5 days ago


    Alsager, United Kingdom BAE Systems Full time

    **Job Title**:Inventory officer*** **Location**:Radway Green - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. **Salary**:£23,096 pro-rata - Please note this is a part-time position (32 hours) **What you’ll be doing**: - Support to planning activities supporting...


  • Alsager, United Kingdom BAE Systems Full time

    **Job Title**:Export Control Officer **Location**:Radway Green, Glascoed, Bishopton, Washington, or Ridsdale; We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. **Salary**:£40,049 **What you’ll be doing**: - Leading export control project compliance and...

  • Cyber Lead

    3 weeks ago


    Alsager, Cheshire East, United Kingdom BAE Systems Full time

    Job title: Cyber LeadLocation: Glascoed, Radway Green or WashingtonWe offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.Salary: £52k - £62k per annumWhat you'll be doing: Provide security architecture / technical input into the development of secure solutions for IM&T,...

  • Vendor Scheduler

    2 days ago


    Alsager, Cheshire, United Kingdom BAE Systems Full time €42,132

    Vendor Scheduler Location: Radway Green Salary: £42,132 What you’ll be doing: Liaise with Production and Procurement, providing accurate and timely information to ensure availability of Production Materials to fully support MMS programmes Adapting solutions for customer requirements Formulating proposed delivery schedules to customers Ensuring...


  • Alsager, Cheshire, United Kingdom BAE Systems Full time

    Location: Glascoed, Radway Green or Washington We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. What you'll be doing: Provide security architecture / technical input into the development of secure solutions for IM&T, Cyber and Operational Technology Support...

  • Cyber Lead

    2 weeks ago


    Alsager, Cheshire, United Kingdom BAE Systems Full time

    Location: Glascoed, Radway Green or Washington We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. What you'll be doing: Provide security architecture / technical input into the development of secure solutions for IM&T, Cyber and Operational Technology Support...