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NPD & compliance Manager
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Tipton, United Kingdom CV-Library Full timeNPD and Compliance Manager Location Tipton Salary Negotiable on experience Permanent full time Monday to Friday Job description Lead and manage the NPD and Technical services team and manage the development process from concept to launch. To ensure new products developed are innovative, of the highest quality and market leading. Optimising development...
Compliance Manager
2 months ago
Main Purpose of the Role:
Lead and manage the NPD and Technical Services team, overseeing the development process from concept to launch. Ensure that new products are innovative, high quality, and market-leading while optimising development processes and improving customer service. Ensure projects meet high standards within agreed timelines and commercial parameters set by internal and external stakeholders.
Main Responsibilities:
- Develop and mentor the NPD and Technical Services teams, focusing on training and succession planning.
- Optimize the development process and improve departmental performance to drive business growth.
- Foster an innovative and creative culture within the NPD function.
- Provide strong leadership and facilitate effective networks and cooperation with stakeholders.
- Maintain customer and company quality standards, ensuring compliance with regulations and policies.
- Manage NPD projects, ensuring they remain on track and meet quality, cost, and delivery targets.
- Stay updated with relevant legislation, food innovation, and technological trends.
- Report departmental performance through KPIs and seek continuous improvement.
- Oversee customer technical interactions, specifications, artwork generation, and address customer inquiries and complaints.
- Coordinate with retailers on technical account management, including product development, food safety, and packaging changes.
- Manage customer site visits and drive improvement actions based on audit scores and product complaints.
- Collaborate with site and central technical staff on technical initiatives.
Health and Safety, Environment, and Housekeeping:
- Adhere to safety procedures and promote a safety-conscious work environment.
- Lead the team in maintaining cleanliness and tidiness in the working area.
- Contribute to health and safety initiatives and ensure environmentally friendly practices.
Communication:
- Conduct all communication in a professional, clear, and positive manner.
- Provide staff briefings and training as required.
- Ensure precise communication of instructions and effective listening skills.
Team Orientation:
- Support operational and human resource objectives, mindful of actions affecting costs.
- Guide team members to achieve personal growth and respect individuality.
Additional Responsibilities:
- Take responsibility for personal performance and skill development.
- Focus on customer satisfaction and brand protection.
- Promote company values and comply with conduct standards.
- Implement practices that support the Environmental Policy.
Person Specification
Qualifications:
- Essential: 5 GCSEs at grade A – D (or equivalent). Industry-recognized food technical qualification – HND/Degree or equivalent.
- Desirable: Additional qualifications in food technology or related fields.
Experience:
- Essential: 5 years of experience in people management. Previous NPD manager or senior technologist experience, including launching products into various market sectors.
- Desirable: 10 years of experience in people management. Extensive experience with global market sectors and managing NPD from concept to launch.