Spa Receptionist

2 months ago

Bristol, United Kingdom Bristol Harbour Hotel Full time

About Us:
HarSPA Bristol is a luxurious spa focused on providing a welcoming environment and exceptional service to our clients. We offer a range of wellness treatments aimed at promoting relaxation and rejuvenation. We are looking for a friendly, organised, and professional Spa Receptionist to be the first point of contact for our clients and ensure a smooth, seamless experience from check-in to check-out.

Responsibilities:

  • Greet clients warmly and assist with check-in and check-out procedures
  • Schedule appointments, manage bookings, and answer phone calls and emails
  • Provide information on spa services, treatments, and promotions
  • Handle payments, process transactions, and maintain accurate records
  • Ensure the reception area is clean, organised, and stocked with brochures or other materials
  • Address client inquiries, concerns, and complaints professionally
  • Coordinate with therapists to manage appointment schedules efficiently
  • Promote and upsell spa products and services

Requirements:

  • Previous experience as a receptionist, preferably in a spa, hotel, or wellness setting
  • Strong communication and customer service skills
  • Proficiency with scheduling software and office equipment
  • High level of organization and attention to detail
  • Positive attitude and ability to maintain a calm, friendly demeanor
  • Ability to multitask and handle a fast-paced environment
  • Flexible availability, including evenings, weekends and holidays

Benefits:

  • Discounts on spa treatments and products
  • Free use of spa facilities 
  • Opportunities for career growth and advancement
  • Commissions on retail sales

How to Apply:
If you have a passion for customer service and enjoy working in a spa environment, we’d love to hear from you 

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