Veterinary Client Care Advisor

1 month ago


SuttoninAshfield, United Kingdom CVS Group Plc Full time

Veterinary Client Care Advisor - Thompsons Veterinary Surgery

Practice Site: Thompsons Veterinary Surgery

Thompsons Veterinary Surgery

Are you passionate about making pets a priority? So are we

Take a look at our short film to recognise the remarkable work that our vets, nurses, care assistants and receptionists do on the front line every day in the UK: 

We are currently seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Client Care Advisor (internally known as Veterinary Receptionist) at Thompsons Veterinary Surgery in Sutton-in-Ashfield

You'll be joining us on a permanent basis, where you will be working between 22 - 28 hours per week Monday - Friday with a 1:2 share in the Saturday morning rota.

About Thompsons Veterinary Surgery:

Thompsons is located near the Peak District and Nottingham and is easily accessed from the M1. We are based at a lovely site with modern equipment, spacious consult rooms and our biggest selling point is our team… We are a friendly and skilled team who are all passionate about what they do. So if you want to work in a supportive and progressive team, look no further

About CVS:

CVS Group plc is one of the largest integrated veterinary services providers in the UK, encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.

About the role:

As a Receptionist, you will provide a friendly and efficient service to our clients and their animals.

Day-to-day duties of the role will include answering phones, responding to emails, booking appointments, registering new clients, completing insurance forms, dispensing medications, taking payments and most importantly, providing a warm and welcoming experience to our clients arriving at the clinic.

What we're looking for in our Veterinary Receptionist:

An excellent communicator with strong empathy Excellent customer service skills and experience in dealing with members of the public Previous Receptionist experience is essential, Veterinary experience is a plus Resilient with the ability to cope with potentially distressing, stressful and emotional situations A positive attitude, a willingness to work hard and excellent teamwork skills

What we can offer you:

We know that benefits are key and that your personal benefits priorities will differ from others. Holidays, pensions, discounts, paternal leave, fee payments or share save schemes might be your priority so



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