Client Care Associate

3 months ago


Sutton, United Kingdom Linnaeus Full time

Key responsibilities
- Manage and deal with appointment bookings in a professional and efficient manner
- Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
- Support the reception team with a range of administrative duties
- Have a high level of attention to detail to making sure paperwork is completed and correct to support the team and wider business
- Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
- Show awareness of financial control within the practice and follow up with clients for outstanding payments
- Be happy to discuss financial issues with clients if needs be
- Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled
- Maintain the highest professional and ethical standards
- Deal with any client complaints using the Eye Vet Complaints Process
- Make sure communication is to a high standard with referring vets and colleagues
- Ensure that a high standard of client care is maintained at all times within the team
- Work closely with clinicians, the nursing teams and management to maximise the efficiency of the practice.

**Skills. Knowledge and Experience**

Essential:

- A proactive attitude that doesn’t need to be constantly supervised
- Adapt well to learning a new system if no previous experience
- Excellent communication skills, both verbal and written
- Highly motivated to provide excellent service to clients and the practice
- Works well within a team and be a positive member of the team
- Ability to work at a fast working pace under pressure
- Professional approach to work
- Excellent administration, organisational and time management skills with excellent attention to detail
- Excellent IT skills - Microsoft (Outlook, Word and Excel).

**Benefits**
- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme

**About us**

Eye Vet is a dedicated Ophthalmology referral clinic in Sutton Weaver, Cheshire. We’re conveniently located just off the M56 and close to Liverpool, Manchester and North Wales.

Our close-knit team of veterinary ophthalmologists, nurses, anaesthetists and client care are passionate about the ophthalmic treatment we provide, and we benefit from multi-disciplinary support from nearby Northwest Veterinary Specialists and the Liverpool University small animal teaching hospital.

As well as treating patients referred by primary-care veterinary practices all over the North West of England and North Wales, we also treat a variety of animals off-site, including Chester Zoo.

Our ophthalmologists share their expertise through clinical teaching and placements for final year students from the university.


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