Client Care Associate

4 months ago

Sutton, United Kingdom Linnaeus Full time

**Your role and responsibilities**

**Key responsibilities**
- Manage and deal with appointment bookings in a professional and efficient manner
- Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
- Support the reception team with a range of administrative duties
- Have a high level of attention to detail to making sure paperwork is completed and correct to support the team and wider business
- Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
- Show awareness of financial control within the practice and follow up with clients for outstanding payments
- Be happy to discuss financial issues with clients if needs be
- Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled
- Maintain the highest professional and ethical standards
- Deal with any client complaints using the Eye Vet Complaints Process
- Make sure communication is to a high standard with referring vets and colleagues
- Ensure that a high standard of client care is maintained at all times within the team
- Work closely with clinicians, the nursing teams and management to maximise the efficiency of the practice.
- Typing of reports to ensure referring vets are kept up to date.

**Skills. Knowledge and Experience**

Essential:

- A proactive attitude that doesn’t need to be constantly supervised
- Adapt well to learning a new system if no previous experience
- Excellent communication skills, both verbal and written
- Highly motivated to provide excellent service to clients and the practice
- Works well within a team and be a positive member of the team
- Ability to work at a fast working pace under pressure
- Professional approach to work
- Excellent administration, organisational and time management skills with excellent attention to detail
- Excellent IT skills - Microsoft (Outlook, Word and Excel).
- Audio Typing

**Benefits**
- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme

**About us**

Eye Vet is a dedicated Ophthalmology referral clinic in Sutton Weaver, Cheshire. We’re conveniently located just off the M56 and close to Liverpool, Manchester and North Wales.

Our close-knit team of veterinary ophthalmologists, nurses, anaesthetists and client care are passionate about the ophthalmic treatment we provide, and we benefit from multi-disciplinary support from nearby Northwest Veterinary Specialists and the Liverpool University small animal teaching hospital.

As well as treating patients referred by primary-care veterinary practices all over the North West of England and North Wales, we also treat a variety of animals off-site, including Chester Zoo.

Our ophthalmologists share their expertise through clinical teaching and placements for final year students from the university.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

  • Client Care Associate

    4 months ago

    Sutton, United Kingdom Linnaeus Full time

    Key responsibilities - Manage and deal with appointment bookings in a professional and efficient manner - Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service - Support the reception team with a range of administrative duties - Have a high level of attention to detail to making sure paperwork is...

  • Client Care Specialist

    4 days ago

    Sutton, Greater London, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Job Summary:We are seeking a compassionate and dedicated Care Assistant to join our team at beBee Professionals in Sutton. As a Care Assistant, you will play a vital role in providing support and direct care to our clients, enhancing their quality of life on a daily basis.Key Responsibilities:Assist clients with daily personal tasks, such as bathing,...

  • Client Care Specialist

    4 days ago

    Sutton, Greater London, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Job Summary:We are seeking a compassionate and dedicated Care Assistant to join our team at beBee Professionals in Sutton. As a Care Assistant, you will play a vital role in providing support and direct care to our clients, enhancing their quality of life on a daily basis.Key Responsibilities:Assist clients with daily personal tasks, such as bathing,...

  • Care Assistant

    3 weeks ago

    Sutton, United Kingdom Cera Care Full time

    Discover a rewarding career at Cera as a Care Assistant in Sutton in Ashfield. This opportunity requires you to live locally and you must already be based in the UK with right to work status. These are mandatory requirements to apply.Whether you've already worked in social care, been caring for a vulnerable loved one, or you dedicate your time to helping...

  • Care Worker

    4 weeks ago

    Sutton, United Kingdom Premier23 Care Services Full time

    I am looking for a care worker to work part time either Saturday and Sunday (morning and evening) or evenings Monday to Sunday to help a female client with personal care and settling to bed. Knowledge/ability to speak Hindi and or prepare meals (vegetarian) would be desirable as will be the ability to drive. Living in the local area- SM1 would be great

  • Female Care Assistant

    7 days ago

    Sutton, United Kingdom Cera Care Full time

    Join Cera as a Care Assistant in Sutton. You'll be supporting us on our mission to transform social care and enable more people to live longer, healthier and happier lives in their own homes. Are you kind? A people person? Love making a difference in people's lives? Then we can offer you the perfect role as a Carer, where you will genuinely make a...

  • Adult Care Specialist

    3 days ago

    Sutton, Greater London, United Kingdom Randstad Care Full time

    Job Title: Adult Care CaseworkerAre you passionate about working with children and young people? Do you want a role that offers flexibility and a great work-life balance?We have an exciting opportunity for a skilled Adult Care Caseworker to join our team at Randstad Care. As a key member of our team, you will be responsible for providing high-quality support...

  • Adult Care Specialist

    2 days ago

    Sutton, Greater London, United Kingdom Randstad Care Full time

    Job Title: Adult Care CaseworkerAre you passionate about working with children and young people? Do you want a role that offers flexibility and a great work-life balance?We have an exciting opportunity for a skilled Adult Care Caseworker to join our team at Randstad Care. As a key member of our team, you will be responsible for providing high-quality support...

  • Client Care Specialist

    4 days ago

    Sutton Coldfield, Birmingham, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Job SummaryWe are seeking a compassionate and dedicated Care Assistant to join our team at beBee Professionals in Sutton Coldfield. As a Care Assistant, you will play a vital role in providing support and direct care to our clients, enhancing their quality of life on a daily basis.Key ResponsibilitiesAssist clients with daily personal tasks, such as bathing,...

  • Client Care Specialist

    4 days ago

    Sutton Coldfield, Birmingham, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Job SummaryWe are seeking a compassionate and dedicated Care Assistant to join our team at beBee Professionals in Sutton Coldfield. As a Care Assistant, you will play a vital role in providing support and direct care to our clients, enhancing their quality of life on a daily basis.Key ResponsibilitiesAssist clients with daily personal tasks, such as bathing,...

  • Female Care Assistant

    4 months ago

    Sutton, United Kingdom Cera Care Full time

    Discover a rewarding career at Cera as a Care Assistant in Sutton. This opportunity requires you to live locally, be a driver with a car and you must already be based in the UK with right to work status. These are mandatory requirements to apply. Whether you've already worked in social care, been caring for a vulnerable loved one, or you dedicate your time...

  • Female Care Assistant

    2 months ago

    Sutton, United Kingdom Cera Care Full time

    Discover a rewarding career at Cera as a Care Assistant in Sutton. This opportunity requires you to live locally, be a driver with a car and you must already be based in the UK with right to work status. These are mandatory requirements to apply. SUMMER BONUS! Apply for this role and receive an offer before 31st August and you will be eligible for a...

  • Client Care Assistant

    3 months ago

    Sutton, United Kingdom Medivet Group Ltd Full time

    **Remuneration** National Minimum Wage **The Opportunity** We are seeking a full time Client Care Assistant to join our Sutton 24 Hour practice for 40 hours a week. This role will be supporting a team of Veterinary Surgeons, Nurses, and Patient Care Assistants. We believe in exceptional care for both our patients and client. As a Client Care Assistant,...

  • Care Assistant

    6 days ago

    Sutton Coldfield, Birmingham, United Kingdom Cera Care Full time

    About the RoleWe are seeking a compassionate and dedicated Care Assistant to join our team at Cera Care. As a Care Assistant, you will play a vital role in supporting our clients to live independently in their own homes.Key ResponsibilitiesAssist with personal care, including continence support, washing, and dressingManage medications and provide support...

  • Care Assistant

    6 days ago

    Sutton Coldfield, Birmingham, United Kingdom Cera Care Full time

    About the RoleWe are seeking a compassionate and dedicated Care Assistant to join our team at Cera Care. As a Care Assistant, you will play a vital role in supporting our clients to live independently in their own homes.Key ResponsibilitiesAssist with personal care, including continence support, washing, and dressingManage medications and provide support...

  • Care Assistant

    4 months ago

    Sutton Coldfield, United Kingdom Complete Care Full time

    **Role: Care assistant** **Shifts: 36 hour contract.** **12 hour shifts day and waking nights.** **Day shift 0730-1930 / Night shift 1930-0730** **Pay: Weekdays - £10.42 Weekday Nights - £10.75, Weekend Days - £10.75, Weekend Nights -£11.50** **Are you seeking a fulfilling career, working for a company that values you? Then join City & Complete Care...

  • Care Coordinator

    4 months ago

    Sutton, United Kingdom The Health Care Group Ltd Full time

    **Responsibilities**: - Assist care workers with their day to day rostering schedules and ensure they care matched based on client preferences and skills - Manage rosters on a weekly basis to ensure care staff capacity is made available and service delivery is not affected. - Liaise and communicate with multi-disciplinary teams such as social services, GPs...

  • Associate Dentist

    4 months ago

    The Royal Town of Sutton Coldfield, United Kingdom Bupa Dental Care Full time

    We’re looking for an Associate Dentist to work with us at our Bupa Dental Care practice in Sutton Coldfield, Birmingham  Associate Dentist vacancy details Competitive UDA rate 1 days per week initially Saturdays with a view to increase Great private earning potential - 50% split on any private work completed Industry-leading benefits – find out...

  • Client Care Assistant

    4 months ago

    Long Sutton, United Kingdom Medivet Group Ltd Full time

    **Remuneration** National Minimum Wage **The Opportunity** We are seeking part time Client Care Assistant to join our practice for 30 hours a week. This role will be supporting a team of Veterinary Surgeons, Nurses, and Patient Care Assistants. We believe in exceptional care for both our patients and client. As a Client Care Assistant, you’ll use your...

  • Care Assistant

    3 months ago

    Little Sutton, United Kingdom Complete Care Amegreen Full time

    **Role: Care assistant** **Location: Little Sutton, CH66** **Pay rate: £10.42** **Shift: 0900-2000** **Full time contracts available** **Driving is essential** **Looking for a fulfilling career where you can make a real difference in people's lives? Look no further than a complex care assistant position!** City & County Healthcare Group's Complex Care...