Technical - Consultant
3 months ago
Job Summary
As a Technical Consultant, you thrive on solving problems and collaborating with your team to deliver innovative technical solutions to our enterprise customers. In this role, you ultimately contribute to Telstra Purple’s market share, by providing Network consulting services and solutions to our Enterprise customers. Your continuous learning and improvement mindset and collaboration skills are critical to success in this role, as you continue to deepen your expertise in the Technology Consulting domain and build credibility with both internal and external stakeholders.Job DescriptionAs a Technical Consultant, you leverage your technical domain knowledge (e.g. Network, Network Security, Data Centre, Cloud Wireless, or Cyber Security) and experience in delivering Business Technology Consulting services to deliver the following responsibilities:
Contribute to pre-sales activities, including reviewing inbound statements of work (SOWs), validating and quantifying scope variations, providing technical guidance, and participating in kick-off meetings to ensure all relevant information has been handed over from sales to set up delivery for success
Leverage your subject-matter expertise and strong understanding/translation of customer requirements to scope best-practice services and solutions in line with financial and performance targets. This includes taking ownership of Low Level Design (LLD) documentation, and leading of design workshops
Lead the design, development and delivery of multiple technology consulting engagements; providing technical authority for the overall design, approach and customer deliverables, and ensuring they are delivered in line with quality, cost and time standards
Act as a central point of customer contact for technical communications and escalations, and leverage your deep experience and lessons learned to develop issue mitigation strategies and support your team in resolving risks to service delivery
Authentically engage and manage key stakeholder relationships both internally (e.g. across Telstra Purple Sales, Delivery and Project teams) and externally (e.g. with customers and vendors), in order to deliver outstanding solutions across our portfolio
Regularly communicate and collaborate with the PMO, providing knowledge transfer on key deliverables to ensure the tracking of tasks and management of schedules
Continuously develop your own knowledge, skills and understanding of industry best practice/technologies, and share your knowledge to mentor, coach and enable more junior project team members to deliver to a high standard of technical quality
Take accountability for your own contribution to service delivery and project profitability, ensuring you meet your team’s OKR targets (e.g. Projects delivered in budget, client satisfaction, billable utilisation, technical quality, timesheet submission)
Significantly contribute to continuous improvement initiatives and thought leadership, providing input and performing Quality Assurance (QA) on customer-facing solutions and documentation
Key Technical skills :
Hands on experience of scoping, designing and implementation of CCNA or PCNSA
Excellent verbal and written communication skills.
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