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Technical Consultant
5 months ago
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
About our Team: You will be part of a team of technical consultants that provides technical integration and consulting services directly to external clients, sales teams, and other support staff for financial services, collections, healthcare, government, law enforcement and insurance verticals for business services’ products.
About the Role: As a Technical Consulting Specialist, you will be responsible for the successful implementation of assigned products at client sites. You will be providing pre-installation assessment, business and systems analysis, hardware and software installation, and post-installation implementation assessment. You will also be responsible for working collaboratively to achieve customer success.
Responsibilities
- Managing projects for the successful implementation of assigned products at client sites
- Providing pre-installation assessment, business and systems analysis, scheduling of hardware and software installation, and post-installation implementation assessment
- Owning overall success and client satisfaction with Integration Services projects and management of problem resolution
- Sharing feedback from clients to the Product team and Developers to improve service and products
- Mentoring Product Management and Product Marketing, and being significantly involved in the pre-sales process
Requirements
- Be able to communicate well with Product and Development teams
- Have the ability to work well with others and discuss technical issues with clients
- Be able to be self-directed and task-oriented
- Have great time management skills to meet frequent and possibly conflicting deadlines and work schedules
- Display exceptional collaborative and team skills
- Demonstrate excellent communication skills including solid written, verbal, and presentation skills
- Be able to interact with ease at the executive level
- Demonstrate pro-active leadership skills
- Have excellent technical sales, consulting, or project management experience
- Have a Bachelor of Science degree or equivalent experience
Culture and benefits:
Learn more about the LexisNexis Risk team and how we work here
