Ward Receptionist
4 weeks ago
Job summary
The Elective Admission Lounge (EAL) admits General Surgery, Thoracic, Breast and Plastics patients on the day of surgery. The Theatre Admissions Lounge (TAL) admits both inpatients and day-case patients for the Elective Orthopaedic Service.
A vacancy has arisen for a full time receptionist working as part of the EAL / TAL ward team. As part of a friendly professional team you will be responsible for greeting patients at reception, checking and updating personal details, using Careflow and other relevant clinical systems, while maintaining patient confidentiality. We work closely with the wider multi-disciplinary team there may be a need to liaise and book appointments with outpatient services. You will have good organisational skills and an excellent telephone manner. You must be able to manage your work load and prioritise effectively as well as having good communication skills and will be professional at all times. You must be committed to a high standard of patient care and safety
Main duties of the job
The duties include; collection and preparation of patient files for admission, meeting and greeting patients on reception, booking of follow up clinic appointments, answering telephone calls and general administration duties. You must have knowledge of the different ICT systems used at NUHT and knowledge of Microsoft Office including Excel is desirable.
We pride ourselves on team work and the deliver a high quality service; patient safety is our priority. Your communication skills with patients, relatives and staff at all levels will be key to in upholding the values and behaviours required by the Trusts' philosophy.
The unit is open Monday to Friday 7 till 6. You will be expected to work flexibly with 7am starts. Occasionally there is some voluntary additional work at weekends.
Hours available: Fulltime
About us
With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
To provide a welcoming and friendly reception to patients, visitors and members of the Multi-Disciplinary Team.
Deal with enquiries in person or by telephone in an efficient and polite manner. To create and file health records To maintain confidentiality of patient information following the Code at all times. To locate and retrieve health records from around the Trust. To organise Interpreting Services as required. To accurately maintain hospital computer systems. To organise patients to attend follow-up appointments. To ensure that the reception area is clean and tidy.To undertake all extra clerical duties attached to the post and work in other areas as required.
Person Specification
Essential
Essential
Experience of Hospital ICT systems
Desirable
English and Maths Qualification
Essential
Essential
Previous receptionist experience
Desirable
Evidence of team working experince-
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