Sales Assistant

4 weeks ago

Broughton, United Kingdom Lush Full time
DescriptionDiversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you

Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The role
As a Sales Assistant, you'll help create a welcoming and vibrant shop floor that excites customers. Your role is all about delivering fantastic customer service through product demonstrations and providing samples. Using your product knowledge and great customer service skills, you'll make sure every visitor to your shop leaves with a smile.
Greet customers warmly as they enter the store, making them feel welcome and valued right away. Engage with customers by asking open-ended questions to understand their needs and preferences. Listen carefully and provide personalised recommendations based on what they tell you.
Know your products inside and out, including ingredients, benefits, and how to use them. Be ready to explain why each product is great and how it can help the customer. You should be demonstrating products in every consultation, right on the customers’ skin, showing how to use them effectively. 
You’ll be an excellent party host, helping our extra-special customers celebrate their big day, giving them an above-and-beyond experience in store. You’ll make this fun, you will create an inclusive environment, something they’ll take away and remember Lush by for years to come.
Give out samples tailored to the customer’s needs, explaining how to use them for the best results. Build a rapport with regular customers by remembering their preferences and past purchases. Follow up with them to see how they liked previous products and suggest new items they might enjoy.
You'll help keep the shop floor clean, tidy, and visually appealing, ensuring products are displayed according to guidelines. As seasons and sales trends change, you'll assist in adjusting displays to maximise product visibility and sales. You'll work with the store manager to uphold high standards and keep the shop looking its best.

Key Information

Hours available: 14 hours and 21 hours per week
Application Deadline: 25/08/2024

Interview Date: ASAP or W/C 26TH August
Training Day: 31st August And 1st September 
Start Date: 31st August
Key Responsibilities
  • Providing 5-star customer experience consistently, going above and beyond for our customers to be a day maker
  • You will be a Lush Ambassador, championing our ethics and values during consultations
  • Operating our till systems - you will be cash-handling trained
  • Stocking products on the shop floor, ensuring our products are clean and inviting to customers
  • Engage with customers through active listening to understand and establish their needs, recommend products, and provide relevant information and demonstrations.
  • Providing sit-down consultations and bespoke routines to fulfil the customers' needs, including hand and arm massages
  • Being adaptable and solutions-focused, as no two days in retail are the same
  • Be an excellent party host.

Skills and Experience Customer Service: A genuine passion for delivering exceptional customer service and understanding customer needs

Teamwork: Capable of collaborating with team members to achieve store goals, and maintaining a positive and supportive work environment.

Communication: Strong verbal communication skills to engage customers, actively listen to their needs, and provide relevant product information.

Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure.

Problem-solving: Skill in identifying and resolving customer issues or complaints, finding appropriate solutions, and ensuring customer satisfaction.

Benefits
  • Holiday allowance
  • 50% discount on Lush products and spa treatments
  • 2 Staff Samples Per Month
  • Profit-based bonus
  • Complimentary spa treatment*
  • Pension scheme
  • Paid day off for your birthday
  • Cycle to work scheme
  • Discounted rail and bus season tickets 
  • Employee assistance Programme
  • 6 months’ full pay for parental leave (primary caregiver)*
  • Financial childcare support on return to work*
  • Flexible working
*qualifying period & hours required
Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging.

We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of

Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business. 

In the UK we currently have offices located in Poole, Dorset and Soho, London.

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