Room Division Manager

4 weeks ago


Bath, United Kingdom The Roseate Villa Bath Full time
We are looking for an enthusiastic, dependable Room Division Manager to join our luxury hotel brand. The Roseate Villa Bath occupies a quiet corner of the city, moments’ walk from the heart of the iconic Bath, a city favoured for its heritage and cultural tourism. 

The hotel encompasses two converted Victorian houses which have had a characterful legacy.  It exudes a feeling of serenity in and around its grounds and offers wholehearted assistance to its guests who either seek informative excursions around the city or are simply in the mood for a nonchalant weekend getaway in the most beautiful city of Bath.
The ideal candidate must be a very responsible individual, with great attention to detail and possess the right attitude. 


Key Responsibilities:

  • Supervise and lead the front of house and housekeeping teams.
  • Ensure all staff are well-trained, motivated, and adhering to hotel policies and procedures.
  • Ensure exceptional guest service standards are maintained.
  • Handle guest complaints and issues promptly and efficiently.
  • Oversee VIP guest arrivals and departures.
  • Develop and implement standard operating procedures (SOPs) for the department.
  • Prepare and manage the housekeeping budget.
  • Monitor expenses and implement cost control measures.
  • Ensure rooms and public areas meet the hotel's cleanliness and maintenance standards.
  • Conduct daily inspections of guest rooms and public areas.
  • Maintain effective communication with other departments to ensure a seamless guest experience.
  • Oversee the use of property management systems (PMS) and other relevant software.
  • Stay updated on new technologies that could enhance guest services and operational efficiency.

Qualifications:

  • Minimum of 2 years of experience in hotel management,
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in property management software (e.g., Opera, Fidelio).
  • Strong problem-solving and decision-making abilities.
  • Ability to work under pressure and handle multiple tasks simultaneously.
Package benefits: 
  • Meals on duty 
  • Provision and laundry of uniform 
  • Employee recognition awards 
  • Performance review and personal development plan 
  • Internal transfer and promotion opportunities 
  • Support in the development of your career 
  • Preferential room rates within the hotel group for yourself and family & friends
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.


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