Head of Guest Experience

4 weeks ago

Bath, United Kingdom Francis Hotel Full time

Head of Guest Experience / Rooms Division Manager - Francis Hotel - £45,000 plus bonus, healthcare, enhanced pension. 

Onsite - Shifts over seven days

About Sutton Hotel Collection:



Our collection of hotels, comprising, the Castle
Hotel, Windsor, Francis Hotel, Bath and Queens Hotel, Cheltenham, features
boutique properties, each with its own original design and unique stories to
tell. Our mission is to provide truly memorable moments and create lasting
connections to our guests.



As one of the first Georgian buildings to be built
in Bath, The Francis Hotel was once home to 18th century architect John Wood
the Elder who was the inspiration behind the first Georgian stone buildings of
Queen Square, the Royal Crescent and The Circus. The hotel has been a huge part
of Bath’s history ever since. Working with award-winning interior designers
3DReid, the design concept planned for the hotel and all 98 bedrooms will take
inspiration from the Georgian era whilst appreciating all the modern amenities
and touches that today’s traveller expects.



About the role:



The hotel is due to embark on a multi-million pound
transformation therefore experience of taking a hotel through a repositioning
project would be preferred. You will drive everything “guest”, working closely
with your team to create genuinely curated experiences for all that walk
through our doors. You will drive significant change by developing and empowering
your team to deliver an experience which is unparalleled in the area. Your
background will be rooms division and you will oversee our front office,
including reception, welcome hosts and door team, as well housekeeping.



In addition to an excellent salary package (plus up
to 20% bonus) and the traditional hotel benefits listed below, this role comes
with a "gold standard" healthcare package, and enhanced pension
scheme. 



Our People



The Sutton Hotel Collection is a family-owned
group, thus by extension, our people are our family.  We recognise how
much our people invest in us, in turn, we offer exceptional learning
opportunities, as well as best in class benefits for our team.



Our Benefits



We want to share the Sutton Hotel Collection’s
values of generosity, kindness and contribute towards the happier lives of you,
our people.   Here are some of the benefits you will receive, when
you join us:



-          Free
Hotel Breaks - From the first day of service, you can benefit from two
free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month
period.



 -          Leisure
Passes - We encourage you to enjoy your time off work and will
contribute £150 towards a membership at a leisure centre or with associations
such as the National Trust.



 -          Enhanced
Maternity and Paternity Leave (26 weeks at 90% for expectant mothers,
four weeks leave at 90% for fathers)



 -          Institute
of Hospitality - We will pay for your membership, creating avenues for
learning, coaching and mentoring.



 -          Learning
and Development - An extensive range of training opportunities are
available to facilitate your personal development.



 -          Health
Assured - A confidential service offering CBT therapy, up-to-date
information, support and advice on a broad range of subjects.



-           Subsidised
Learning Courses - We encourage your learning and development so would
like to contribute to courses you would like us to explore.



We also provide you with all the basic benefits
such as free nutritious and tasty meals on duty, complimentary on-site parking,
bespoke uniforms where appropriate, regular on and off-site social events and
celebrations and a cycle to work scheme. 



At the Sutton Hotel Collection, we are an
inclusive, natural, generous, ethical and diverse group of people, we celebrate
human relationships and kinship.  We enable our people, to make the place.

  • Student Living

    4 weeks ago

    Bath, United Kingdom University of Bath Full time

    Student Living & Guest Experience Receptions Supervisor (Part Time) Job title Student Living & Guest Experience Receptions Supervisor (Part Time) Department Student Living Salary Starting from £22,630, rising to £24,144 pro rata Grade Grade 4 Placed on Wednesday 12 April 2023 Closing date Thursday 27 April 2023 Interview date Thursday 04 May...

  • Housekeeping Supervisor

    4 weeks ago

    Bath, United Kingdom Kaleidoscope Head Office Full time

    **Be our Housekeeping Supervisor but most importantly be you!** At our hotel we want our people to be themselves and that means you. Join our team and here is what you’ll get for being yourself: - Monthly service payments as well as monthly pay - 35 hours per week, 5 out of 7 days - You'll be fed by our chefs when you're on duty - Progression and...

  • Housekeeping Supervisor

    1 hour ago

    Bath, United Kingdom Kaleidoscope Head Office Full time

    **Be our Housekeeping Supervisor but most importantly be you!** At our hotel we want our people to be themselves and that means you. Join our team and here is what you’ll get for being yourself: - Monthly service payments as well as monthly pay - 35 hours per week, 5 out of 7 days - You'll be fed by our chefs when you're on duty - Progression and...

  • Guest Assistant

    3 weeks ago

    Bath, United Kingdom Thermae Bath Spa Full time

    **Job Ref**:YTL1272 **Branch**:Thermae Bath Spa **Location**:Thermae Bath Spa, Bath **Salary/Benefits**:£11 per hour **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:Shifts between 8.30 - 21.30 **Hours per week**:37.5 **Posted date**:08/06/2023 **Closing date**:23/07/2023 **_ Are you interested in the Guest Assistant role at...

  • Guest Assistant

    2 weeks ago

    Bath, United Kingdom Thermae Bath Spa Full time

    **Job Ref**:YTL1650 **Branch**:Thermae Bath Spa **Location**:Thermae Bath Spa, Bath **Salary/Benefits**:£11.44 per hour **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:5 shifts per week, including weekends **Hours per week**:37.5 **Posted date**:25/03/2024 **Closing date**:26/04/2024 **_ Are you interested in the Guest Assistant...

  • Head Waiter

    3 weeks ago

    Bath, United Kingdom Edesia Restaurant Full time

    **HEAD WAITER £13 -£15 PH DEPENDING ON EXPERIENCE !! FULL TIME ONLY !!!** We’re looking for a Head Waiter to help lead the training our front of house team at Edesia. You’ll have previous experience working as a Head Waiter and a passion for motivating, training and inspiring a team. The pace is fast and the standards are high, but if you are...

  • Head Concierge

    4 weeks ago

    Bath, United Kingdom Hotel Indigo Bath Full time

    **Head Concierge**: **£29000 **per annum****: **Hotel Indigo Bath, Bath**: Set in a beautiful honey coloured Georgian terrace is the boutique Hotel Indigo Bath. Grade one listed our building is steeped in history and sits in the peaceful street of South Parade, just steps away from the centre of Bath. Surrounded by culture Bath is famous for romance,...

  • Guest Assistant

    4 weeks ago

    Bath, United Kingdom YTL Hotels Full time

    **Job Ref**:YTL1108 **Branch**:Thermae Bath Spa **Location**:Thermae Bath Spa, Bath **Salary/Benefits**:£11 per hour **Contract type**:Permanent **Hours**:Full Time **Hours per week**:40 **Posted date**:14/03/2023 **Closing date**:15/04/2023 **_ Are you interested in the Guest Assistant role at Thermae Bath Spa?_** Located in the heart of the...

  • Guest Assistant

    3 weeks ago

    Bath, United Kingdom Thermae Bath Spa Full time

    **Job Ref**:YTL1155 **Branch**:Thermae Bath Spa **Location**:Thermae Bath Spa, Bath **Salary/Benefits**:£11 per hour **Contract type**:Permanent **Hours**:Full Time **Hours per week**:40 **Posted date**:17/04/2023 **Closing date**:19/05/2023 **_ Are you interested in the Guest Assistant role at Thermae Bath Spa?_** Located in the heart of the...

  • Guest Assistant

    1 week ago

    Bath, Bath and North East Somerset, United Kingdom Thermae Bath Spa Full time

    Job Ref:YTL1427Branch:Thermae Bath SpaLocation:Thermae Bath Spa, BathSalary/Benefits:£11 per hourContract type:PermanentHours:Full TimeHours per week:37.5 hoursPosted date:24/08/2023Closing date:02/09/2023**_Are you interested in the Guest Assistant role at Thermae Bath Spa?_**Located in the heart of the world heritage city of Bath, Thermae Bath Spa is an...

  • Guest Assistant

    1 week ago

    Bath, Bath and North East Somerset, United Kingdom Thermae Bath Spa Full time

    Job Ref:YTL1251Branch:Thermae Bath SpaLocation:Thermae Bath Spa, BathSalary/Benefits:£11 per hourContract type:PermanentHours:Full TimeHours per week:37.5 hoursPosted date:30/05/2023Closing date:01/07/2023**_Are you interested in the Guest Assistant role at Thermae Bath Spa?_**Located in the heart of the world heritage city of Bath, Thermae Bath Spa is an...

  • Head Waiter

    1 week ago

    Bath, Bath and North East Somerset, United Kingdom Edesia Restaurant Full time

    HEAD WAITER £13 -£15 PH DEPENDING ON EXPERIENCE FULL TIME ONLY We're looking for a Head Waiter to help lead the training our front of house team at Edesia. You'll have previous experience working as a Head Waiter and a passion for motivating, training and inspiring a team. The pace is fast and the standards are high, but if you are passionate about...

  • Guest Assistant

    2 weeks ago

    Bath, Bath and North East Somerset, United Kingdom Thermae Bath Spa Full time

    Job Ref:YTL1155Branch:Thermae Bath SpaLocation:Thermae Bath Spa, BathSalary/Benefits:£11 per hourContract type:PermanentHours:Full TimeHours per week:40Posted date:17/04/2023Closing date:19/05/2023**_Are you interested in the Guest Assistant role at Thermae Bath Spa?_**Located in the heart of the world heritage city of Bath, Thermae Bath Spa is an...

  • Guest Relations Assistant

    4 weeks ago

    Bath, Bath and North East Somerset, United Kingdom Homewood Full time

    Guest Relations Assistant - FreshfordBe a Guest Relations Assistant but most importantly be you At our hotel we want our people to be themselves and that means you. Join our team and here is what you'll get for being yourself: Monthly service payments as well as monthly pay Free parking for team members Flexible working hours - Tell us what suits you during...

  • Guest Services Supervisor

    5 days ago

    Bath, United Kingdom Hampton by Hilton Bath City Full time

    **Hampton by Hilton Bath City** **GUEST SERVICES SUPERVISOR** **Check out this job!!** **About Us** This isn’t just a job, it’s the beginning of a career with amazing opportunities. If you are serious about delivering best in class service with an amazing team, here is your opportunity to join one of the hottest newly opened hotels of 2022 **The...

  • Head Waiter

    2 weeks ago

    Bath, United Kingdom Hotel Indigo Bath Full time

    **Head Waiter**: **£25300 **per annum****: **Hotel Indigo Bath, Bath**: Set in a beautiful honey coloured Georgian terrace is the boutique Hotel Indigo Bath. Grade one listed our building is steeped in history and sits in the peaceful street of South Parade, just steps away from the centre of Bath. Surrounded by culture Bath is famous for romance,...

  • Head Bartender

    3 weeks ago

    Bath, United Kingdom The Bird, Bath Full time

    **Be a Bartender but most importantly be you!** At our hotel we want our people to be themselves and that means you. Join our team and here is what you’ll get for being yourself: - Monthly service payments as well as monthly pay - Free parking for team members - Accommodation available - Flexible working hours - Tell us what suits you during your...

  • Head Waiter

    1 week ago

    Bath, Bath and North East Somerset, United Kingdom Square Grill House & Piano Bar Full time

    FULL TIME ONLY :£13-£15 PER HOUR + CASH TIPSWe're looking for a Head Waiter to help lead our front of house team at Square Grill House Restaurant & Bar. You'll have previous experience working as a Head Waiter and a passion for motivating, training and inspiring a team. The pace is fast and the standards are high, but if you are passionate about delivering...

  • Head Sommelier

    3 weeks ago

    Bath, United Kingdom The Pig Full time

    About the role **Location**: The Pig near Bath, Hunstrete, Bath **Hours**: Full Time, From £30,000 PA Plus Service Charge **Location: THE PIG - near Bath, Pensford, Somerset.** **Salary: From £30,000 PA Plus an anticipated service charge of up to £500 per month.** **Our Pay Promise - **_Everyone in our business earns above the National Living Wage,...

  • Head Sommelier

    3 weeks ago

    Bath, United Kingdom The Pig - near Bath Full time

    **Location: THE PIG - near Bath, Pensford, Somerset.** **Salary: From £30,000 PA Plus an anticipated service charge of up to £500 per month.** **Our Pay Promise - **_**Everyone in our business earns above the National Living Wage, regardless of age.**_ **Hours**:45 hours per week. The PIG - near Bath have a rare opportunity for a Head Sommelier to lead...