Fleet Support Executive

7 months ago

Worcestershire, United Kingdom Halfords Full time

JOB PURPOSE

To support the customer contact with HAC teams in delivering a service that customers’ come back for, by demonstrating a high standard of customer service and professionalism at all times, aiming to resolve issues at the first point of contact.

Responsible for dealing with a range of fleet and warranty enquiries both from customers and the operations network. Working with multiple industry standard platforms to include but are not inclusive to Pace, ITMS Tyre and 1Link in order to facilitate and manage bookings will be a large function of the role.

JOB CONTEXT

Reporting into the Team Manager’s key responsibilities will be to manage various fleet concerns, ordering and arranging authorisation of all automotive products via multiple portals and liaising between our operations and our customers to manage day to day issues.

The role will heavily focus on striving to continuously improve our service levels both within our Autocentres and Mobile Expert business by handling queries and complaints in an effective manner, problem solving and finding a suitable solution whilst creating a positive working environment for all team members.

KEY RESPONSIBILITIES

Proactively answering incoming contacts - within agreed timescalesBook, confirm and manage fleet smr and tyre jobs in line with agreed processesProvide a high standard of customer service at all times, ensuring that a courteous and calm manner is used at all timesEnsure appropriate investigations are undertaken to understand the root cause of issues, and inform the appropriate departments to enable corrective action to be takenConduct analysis and reporting of key information, identifying trends and working with technical and product teams to find solutions. Effectively and proactively manage fleet and warranty complaints and escalations in the most appropriate way to present a confident and professional approachProvide support to Business Development Managers (BDMs) and liaise with Autocentre Managers and Regional Managers. Work closely with all internal departments to identify and remedy issuesProvide general departmental and administration support to the fleet and within the customer service teaPerson Specification Experience of problem solving and complaint handlingExcellent telephone manner with previous experience of handling high volumes of callsPrevious experience of working within the automotive industry would be an advantage but not essential, however you should possess a reasonable knowledge of motor vehicles.Very good organisational skillsExcellent communication skills both written and verbalExcellent time managementAbility to capture data accurately and within guidelinesAble to demonstrate experience of dealing with difficult situations whilst remaining professional, tactful and calmAble to work effectively as a teamThe ability to work and keep calm under pressurePrevious experience of working to targets and SLA’sStrong personal presence, confidence and credibilityAbility to communicate at a senior level and build strong working relationships with key stakeholders.Ability to deal with difficult situations and respond accordinglyIs open to change and seeks and encourages fresh ideas to meet an ever changing environment. Able to support colleagues to adapt to change across the businessGood knowledge of Microsoft programmes, Outlook and proven experience of manipulating and extracting data through Excel at an immediate level.

  • Field Sales Executive

    5 months ago

    Worcestershire, United Kingdom Sherborne Talent Solutions Full time

    Are you looking for a new and exciting challenge? I have a brand-new opportunity available to fulfil the role of a Field Sales Representative to join a very successful fast-growing fleet company in Worcestershire!They will consider people that are looking to take as step up in their career from telesales to field sales or people with existing field sales...

  • Field Sales Executive

    5 months ago

    Worcestershire, United Kingdom Sherborne Talent Solutions Full time

    Are you looking for a new and exciting challenge? I have a brand-new opportunity available to fulfil the role of a Field Sales Representative to join a very successful fast-growing fleet company in Worcestershire!They will consider people that are looking to take as step up in their career from telesales to field sales or people with existing field sales...

  • Field Sales Executive

    1 month ago

    Worcestershire, United Kingdom Sherborne Talent Solutions Full time

    Job Description Are you looking for a new and exciting challenge? I have a brand-new opportunity available to fulfil the role of a Field Sales Representative to join a very successful fast-growing fleet company in Worcestershire! They will consider people that are looking to take as step up in their career from telesales to field sales or people with...

  • Fleet and Business Sales Manager

    1 month ago

    Droitwich, Worcestershire, United Kingdom Listers Full time €65,000

    Job Introduction We are currently recruiting for a Fleet and Business Sales Manager to join our Jaguar & Land RoverDealership in Droitwich. The hours of work are8amto 6pmMonday to Friday, and working every other weekend with a day off in the week (Saturdays 9am to 5pm and Sundays 10am to 4pm). Benefits include the use of a JLR company car and an...

  • Field Sales Executive

    5 months ago

    Worcestershire, UK, West Midlands, United Kingdom Sherborne Talent Solutions Full time

    Are you looking for a new and exciting challenge? I have a brand-new opportunity available to fulfil the role of a Field Sales Representative to join a very successful fast-growing fleet company in Worcestershire!They will consider people that are looking to take as step up in their career from telesales to field sales or people with existing field sales...

  • PPC Executive

    3 weeks ago

    Worcestershire, United Kingdom Gleeson Recruitment Group Full time

    Gleeson Recruitment Group are pleased to be working with a leading retailer based in the Midlands to recruit for a PPC Executive on a permanent, full time basis. Title: PPC Executive Location: Worcestershire Salary: up to £30,000 Contract: Full time, Perm, Hybrid in office 3 days per week The Role We are recruiting a PPC Executive on behalf of a...

  • PPC Executive

    4 weeks ago

    Worcestershire, United Kingdom Gleeson Recruitment Group Full time

    Gleeson Recruitment Group are pleased to be working with a leading retailer based in the Midlands to recruit for a PPC Executive on a permanent, full time basis. Title: PPC ExecutiveLocation: WorcestershireSalary: up to £30,000 Contract: Full time, Perm, Hybrid in office 3 days per week The RoleWe are recruiting a PPC Executive on behalf of a leading...

  • SEO Executive

    2 months ago

    Worcestershire, United Kingdom Harnham Full time

    SEO Executive (6-month FTC)SEO Manager - Full time The Company:Joining a leading retailer of motoring and cycling products and services who also provide maintenance and repairs. They are currently going through a transformation with the view of being Digital first. Over the next 6 months they are running a pilot so are looking to bring on an SEO Executive...

  • SEO Executive

    2 months ago

    Worcestershire, United Kingdom Harnham Full time

    SEO Executive (6-month FTC)SEO Manager - Full time The Company:Joining a leading retailer of motoring and cycling products and services who also provide maintenance and repairs. They are currently going through a transformation with the view of being Digital first. Over the next 6 months they are running a pilot so are looking to bring on an SEO Executive...

  • SEO Executive

    2 weeks ago

    Worcestershire, United Kingdom Harnham Full time

    SEO Executive (6-month FTC) SEO Manager - Full time The Company: Joining a leading retailer of motoring and cycling products and services who also provide maintenance and repairs. They are currently going through a transformation with the view of being Digital first. Over the next 6 months they are running a pilot so are looking to bring on an SEO...

  • SEO Executive

    2 weeks ago

    Worcestershire, United Kingdom Harnham Full time

    SEO Executive (6-month FTC) SEO Manager - Full time The Company: Joining a leading retailer of motoring and cycling products and services who also provide maintenance and repairs. They are currently going through a transformation with the view of being Digital first. Over the next 6 months they are running a pilot so are looking to bring on an SEO...

  • SEO Executive

    1 month ago

    Worcestershire, United Kingdom Harnham Full time

    SEO Executive (6-month FTC) SEO Manager - Full time The Company: Joining a leading retailer of motoring and cycling products and services who also provide maintenance and repairs. They are currently going through a transformation with the view of being Digital first. Over the next 6 months they are running a pilot so are looking to bring on an SEO...

  • SEO Executive

    2 months ago

    Worcestershire, United Kingdom Harnham Full time

    SEO Executive (6-month FTC)SEO Manager - Full time The Company:Joining a leading retailer of motoring and cycling products and services who also provide maintenance and repairs. They are currently going through a transformation with the view of being Digital first. Over the next 6 months they are running a pilot so are looking to bring on an SEO Executive...

  • SEO Executive

    2 months ago

    Worcestershire, United Kingdom Harnham Full time

    Job Description SEO Executive (6-month FTC) SEO Manager - Full time The Company: Joining a leading retailer of motoring and cycling products and services who also provide maintenance and repairs. They are currently going through a transformation with the view of being Digital first. Over the next 6 months they are running a pilot so are looking to bring...

  • Senior CRM Executive

    4 months ago

    Worcestershire, United Kingdom Halfords Full time

    Overview of RoleOur CRM team is growing! We have a new Senior CRM Executive role within the Halfords CRM team focused on assisting with the creation and development of Group communications.Working closely with the wider CRM team, Digital, Category, Trading and the Marketing Team you will contribute to a first-class CRM programme which communicates key...

  • Partnership & Client Success Executive

    5 months ago

    Worcestershire, United Kingdom Halfords Full time

    Job OverviewThe purpose of an Partnership & Client Executive is to match the expectation and behaviour of Halfords for Business, to be the very best! Via first-class management of Halfords for Business’ extensive and ever-growing portfolio of clients and partners, the Partnership & Client Success Executive is responsible for driving, seeking, and closing...

  • Senior CRM Executive

    5 months ago

    Worcestershire, United Kingdom Halfords Full time

    Overview of the roleDue to the success of the Halfords Motoring Club, we have an exciting new opportunity within the Group CRM team for a Senior CRM Executive to help deliver our member communications program. You’ll join the Loyalty CRM team to create multi-channel campaigns that drive customer engagement and lifetime value.Key Accountabilities Own the...

  • Product Pricing Manager

    4 months ago

    Worcestershire, United Kingdom Halfords Full time

    Halfords is seeking an experienced Product Pricing Manager to drive our garages business, focusing on tyre pricing.In our Group Pricing Centre of Excellence, you'll hone your skills with cutting-edge tools and strategies to keep us competitive.In this pivotal role, you will oversee the pricing strategy for all garage products, from tyres to parts. Your...

  • SEO Executive

    2 months ago

    Worcestershire, UK, West Midlands, United Kingdom Harnham Full time

    SEO Executive (6-month FTC)SEO Manager - Full time The Company:Joining a leading retailer of motoring and cycling products and services who also provide maintenance and repairs. They are currently going through a transformation with the view of being Digital first. Over the next 6 months they are running a pilot so are looking to bring on an SEO Executive...

  • Car Sales Executive

    1 month ago

    Worcester, Worcestershire, United Kingdom Listers Full time €60,000

    Job Introduction We are currently recruiting for a Car Sales Executive to join our Audi Dealership in Worcester. 30am to 6pm Monday to Saturday, with a day off in the week and working 10am to 4pm on Sundays on a rota basis. Benefits include use of a company car and an OTE of £60,000. As a Sales Executive with Listers youll make sure that...