Current jobs related to Customer Care Coordinator - Cramlington - Northumbria Healthcare NHS Foundation Trust
-
Care Coordinator
4 months ago
Cramlington, United Kingdom Helping Hands Home Care Full timeLocation: Cramlington **The Role**: Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home. Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150...
-
Customer Care Coordinator
3 months ago
Cramlington, United Kingdom Renolit Full timeCustomer Care Coordinator ABOUT THE ROLE - The principle activity will be providing “Excellent Customer Care” to our Global customer base - Support of the business objectives and targets for Customer Service (OTIF) is essential; with the flexibility and responsiveness to meet the variable demands being critical. - Customer relationships are key, with a...
-
Customer Care Coordinator
4 months ago
Cramlington, United Kingdom Renolit Full timeCustomer Care Coordinator ABOUT THE ROLE - The principle activity will be providing “Excellent Customer Care” to our Global customer base - Support of the business objectives and targets for Customer Service (OTIF) is essential; with the flexibility and responsiveness to meet the variable demands being critical. - Customer relationships are key, with a...
-
Customer Service Coordinator
4 months ago
Cramlington, United Kingdom Theo James Recruitment Full time**Customer Care Coordinator** **Cramlington Based** **Salary: Up to £27,773** **Benefits**: - 25 days holidays + bank holidays - Company pension scheme - Occupational health scheme - Health and wellbeing scheme **Company Overview** A well-established manufacturer that have global customers and are the market leader in the UK within their niche. They...
-
Customer Care Administrator
4 months ago
Cramlington, United Kingdom Northumbria Primary Care Full timeWe are delighted to be able to offer Customer Care Administrator posts at Cramlington Medical Group. Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our nursing team to develop...
-
Customer Care Administrator
4 months ago
Cramlington, United Kingdom Northumbria Primary Care Full timeNorthumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff. You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide...
-
Care Worker
1 week ago
Cramlington, Northumberland, United Kingdom Bluebird Care Full timeCare Assistant Role Overview At Bluebird Care, we're committed to providing high-quality care to our customers in the comfort of their own homes. As a Care Assistant, you'll play a vital role in delivering exceptional care and support to our customers, enabling them to live their lives to the full. Responsibilities * Provide personal care duties,...
-
Care Worker
1 week ago
Cramlington, Northumberland, United Kingdom Bluebird Care Full timeCare Assistant Role Overview At Bluebird Care, we're committed to providing high-quality care to our customers in the comfort of their own homes. As a Care Assistant, you'll play a vital role in delivering exceptional care and support to our customers, enabling them to live their lives to the full. Responsibilities * Provide personal care duties,...
-
Care Worker
1 week ago
Cramlington, Northumberland, United Kingdom Bluebird Care Full timeJoin Our Team as a Care AssistantWe are seeking compassionate and caring individuals to join our team as Care Assistants. As a Care Assistant, you will play a vital role in providing high-quality care and support to our customers in their own homes.Key Responsibilities:Providing personal care duties, including bathing, dressing, and groomingAdministering...
-
Care Worker
1 week ago
Cramlington, Northumberland, United Kingdom Bluebird Care Full timeJoin Our Team as a Care AssistantWe are seeking compassionate and caring individuals to join our team as Care Assistants. As a Care Assistant, you will play a vital role in providing high-quality care and support to our customers in their own homes.Key Responsibilities:Providing personal care duties, including bathing, dressing, and groomingAdministering...
-
Sales & Customer Service Coordinator
4 months ago
Cramlington, United Kingdom Recruitment Helpline Full time**An excellent opportunity for a Sales & Customer Service Coordinator to join a well-established company.** **Job Type**: Full-Time, Permanent. **Location**: Cramlington NE23. **Salary**: £26,000 - £28,000 Per Annum, Depending on Experience **Working hours**: Monday - Friday 8.30am-5pm with a 30-minute unpaid lunch break. **About The Company**: They...
-
Care Worker
3 days ago
Cramlington, Northumberland, United Kingdom Bluebird Care Full timeJoin Our Team as a Care AssistantWe are seeking compassionate and caring individuals to join our team as Care Assistants. As a Care Assistant, you will play a vital role in providing high-quality care and support to our customers in their own homes.Key Responsibilities:Providing personal care duties, including bathing, dressing, and groomingAdministering...
-
Care Worker
3 days ago
Cramlington, Northumberland, United Kingdom Bluebird Care Full timeJoin Our Team as a Care AssistantWe are seeking compassionate and caring individuals to join our team as Care Assistants. As a Care Assistant, you will play a vital role in providing high-quality care and support to our customers in their own homes.Key Responsibilities:Providing personal care duties, including bathing, dressing, and groomingAdministering...
-
Care Worker
3 days ago
Cramlington, Northumberland, United Kingdom Bluebird Care Full timeCare Assistant Role **About the Role** We are seeking a compassionate and caring individual to join our team as a Care Assistant. As a Care Assistant, you will play a vital role in providing high-quality care and support to our customers in their own homes. **Key Responsibilities** * Provide personal care duties, including bathing, dressing, and...
-
Care Worker
3 days ago
Cramlington, Northumberland, United Kingdom Bluebird Care Full timeCare Assistant Role **About the Role** We are seeking a compassionate and caring individual to join our team as a Care Assistant. As a Care Assistant, you will play a vital role in providing high-quality care and support to our customers in their own homes. **Key Responsibilities** * Provide personal care duties, including bathing, dressing, and...
-
Care Support Worker
2 weeks ago
Cramlington, Northumberland, United Kingdom Bluebird Care Full timeCare Assistant Role **About the Role** We are seeking a compassionate and caring individual to join our team as a Care Assistant. As a Care Assistant, you will play a vital role in providing high-quality care to our customers in the comfort of their own homes. **Key Responsibilities** * Provide personal care duties, including assistance with daily living...
-
Care Support Worker
2 weeks ago
Cramlington, Northumberland, United Kingdom Bluebird Care Full timeCare Assistant Role **About the Role** We are seeking a compassionate and caring individual to join our team as a Care Assistant. As a Care Assistant, you will play a vital role in providing high-quality care to our customers in the comfort of their own homes. **Key Responsibilities** * Provide personal care duties, including assistance with daily living...
-
Care Support Worker
2 weeks ago
Cramlington, Northumberland, United Kingdom Bluebird Care Full timeCare Assistant Role Overview At Bluebird Care, we're committed to providing exceptional care to our customers in the comfort of their own homes. As a Care Assistant, you'll play a vital role in delivering high-quality care and support to individuals who need it most. Responsibilities * Provide personal care duties, including assistance with daily living...
-
Care Support Worker
2 weeks ago
Cramlington, Northumberland, United Kingdom Bluebird Care Full timeCare Assistant Role Overview At Bluebird Care, we're committed to providing exceptional care to our customers in the comfort of their own homes. As a Care Assistant, you'll play a vital role in delivering high-quality care and support to individuals who need it most. Responsibilities * Provide personal care duties, including assistance with daily living...
-
Care Assistant
3 weeks ago
Cramlington, United Kingdom Bluebird Care Full timeProviding Quality Care Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?We're committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers' homes through to...
Customer Care Coordinator
3 months ago
Job summary
Northumbria Primary Care are delighted to be able to offer a Customer Care Coordinator post at Northumbria Way. We are looking to fill a full time 24 hour position.
The main focus of this role will be to identify groups of patients to help improve their care, and to maintain accurate coding and list of these patient groups. Project work.
The successful candidate will be based at Northumbria Way but will work as part of a team across NPC Practices providing cover during periods of leave.
Main duties of the job
Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills.
To collect and input data from both paper and electronic correspondence to EMIS/System One, extract appropriate clinical details from medical correspondence and other relevant documents received by the practice, within set time-scale, applying practice specific/ local/national and international clinical coding conventions.
Use judgment to translate cases where the information included is not readily codable.
About us
Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 121,000 registered patients in Northumberland and North Tyneside.
Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.
Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.
Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.
Job description
Job responsibilities
Be able to care navigate the patients to see the right person and the right time. The successful candidate will follow a formal training plan to ensure care navigation is of patients is completely accurately and confidently.
To provide admin support to nursing & clinical staff.
To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.
To provide non clinical advice to patients, relatives, the public and internal & external agencies.
To receive confidential information by telephone or face to face and input accurately into both EMIS and SystmOne as appropriate. The job requires a broad range of tasks and offers general admin and secretarial support to the team.
Extracting and analysing information from correspondence received at the practice, typically in the form of discharge summaries and correspondence from clinicians/departments out with our organization.
Reading and accurately translating clinical information into diagnostic codes and enter the patient data on to the practices clinical system (SystmOne)
To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.
To provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.
Person Specification
Qualifications
Essential
Literate and Numerate - Basic Skills Maths and English Level 2 (A-C GCSE equivalent) NVQ 3 in Health or Diploma in Health Level 3 or Diploma in Health and Social Care Level 3, or equivalent health care related qualification or experience
Desirable
Clinical Coding qualification
Experience and Knowledge
Essential
Experience of working within a healthcare setting
Desirable
Audit experience