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Order Processor

2 months ago

Manchester, United Kingdom Taylor Higson Full time

Order Processor
Office based in Manchester
Up to £28,000 DOE

 

Our client, a well-established large format print company based in Manchester is currently seeking an experienced Order Processor to join their growing customer service team.

They are looking for someone who can demonstrate excellent levels of service and act as the liaison for their customers, ensuring outstanding customer service and client satisfaction as well as developing existing accounts and manage client relationships.

The Role:

  • Supporting the team with processing of orders
  • Purchasing of requested materials for client jobs
  • Raising clients’ concerns and needs to the Account Managers
  • Answering the phone and dealing with client queries
  • Build and strengthen client relationships to achieve long-term partnerships
  • Work alongside the production team to ensure client orders are processed and completed in a timely manner
  • Develop a thorough understanding of our products and service offerings
  • Managing timelines and deadlines your customers need to meet to ensure production milestones are achieved
  • Accountability of your own workload and supporting the team to cover annual leave.

The Candidate:

  • Professional experience in a sales or customer service role within the print industry
  • Ability to multitask and juggle several responsibilities simultaneously
  • Strong written and verbal communication skills
  • Excellent organisational skills and attention to detail
  • Able to take own initiative
  • Team player and willing to offer support when required.

 

If you are commutable to Manchester and have customer service experience, get in touch for more details.

Ref: 1549759