Sales Order Processor

6 months ago


Manchester, United Kingdom Johnson Controls Full time

**What we offer**
- Salary - Competitive
- Hybrid working
- Hours - Monday to Thursday 8am to 4:30pm and Friday 8am to 3.30pm
- Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products.
- Extensive product and on the job/cross training opportunities w ith outstanding resources available
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Access to business resource groups
- Training on our company values

**What you will do**

You will take full responsibility for the customer’s experience from the time they place an order through to after sales support. Building a relationship with B2B customers to set an exceptional standard in service. You will work closely with our sales, finance, and operations teams to resolve all customer enquiries.

If you thrive in a fast paced, problem solving environment then come and join our successful team.

**How you will do it**
- Order processing and related queries
- Handling non-conformities, complaints, delivery, and quality issues
- All post-order customer enquiries - order status, shipping and invoicing queries

**What we look for**

**Required**
- Technical aptitude
- Attention to detail.
- Great communication skills (oral and written) with a pro-active approach to customer contact.
- Commercial experience
- Experience in a Customer Service environment
- Flexibility in approach

**Preferred**
- SAP or another ERP experience
- Salesforce or another CRM experience
- Experience creating excel reports.

LI-Hybrid

LI-NT1


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