Education & Training Support Officer

4 weeks ago

Swansea, United Kingdom Welsh Ambulance Services Full time
Job overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF EMPLOYED BY THE WALES AMBULANCE SERVICE TRUST AT THIS TIME.

THIS POST IS A SECONDMENT FOR 9 MONTHS DUE TO MEETING THE NEEDS OF THE SERVICE.

The post holder will provide comprehensive business and confidential administrative and corporate support to the Education and Training team within the Welsh Ambulance Services NHS Trust. This is a key role to ensure efficient and effective support to the Education and Training team which includes preparing monthly/quarterly reports, overseeing business developments, providing high level support to projects, and undertaking specific administrative tasks.

The post holder will co-ordinate the administrative function, ensuring comprehensive administration. The post holder will also support the development and implementation of a range of projects within the Education and Training team, which will impact upon the whole organisation.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Secondment until 31st March 2025.

Main duties of the job

Arrange and support meetings on behalf of the Team including the taking and transcribing of notes, minutes and action points as required and follow up on actions with individuals across the Service and with other key stakeholders to ensure compliance.

Update project and work stream plans including the allocation and re-allocation of tasks to the team where the co-ordination of activities has to be done with multiple other professionals including external suppliers, partners, programme management, senior teams across all Directorates within the organisation.

Assist with the compilation of highlight reports, work stream reports, programme reports and directorate reports.

Working for our organisation

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

Detailed job description and main responsibilities

You will be able to find a full Job Description and Person Specification within the supporting documents

Person specificationQualifications and/or KnowledgeEssential criteria
  • HNC/Diploma in an administrative or project management related subject or proved level of experience
  • Good working knowledge and experience in the management of business, secretarial and office procedures.
  • Experience and knowledge in the use of MS Office Suite. Experience in the management and maintenance of information systems.
  • Demonstrable proven organisational and time management skills
Desirable criteria
  • Professional qualification –degree level or equivalent.
  • Project management qualification and/or knowledge of project management techniques
ExperienceEssential criteria
  • Demonstrable experience in an administrative role.
  • Experience of project support work.
  • Experience of communicating at all levels.
  • Experience of dealing with confidential and sensitive data and appropriate maintenance and storage of records
  • Experience of transcribing and minute taking.
Desirable criteria
  • Working in an NHS environment
ValuesEssential criteria
  • Experience of working within a complex organisational environment.
  • Work to deadlines and under pressure.
  • Ability to work as part of a team.
  • Work on own initiative.
  • Good time-keeping.
  • Respect confidentiality.
  • Willingness to learn and develop skills.
  • Flexible approach to work
Desirable criteria
  • Continuing Professional Development
  • Awareness of key issues within the NHS in Wales.
OtherEssential criteria
  • Ability to travel between sites in a timely manner.
  • Able to maintain high standards of diplomacy/confidentiality.
  • Able to work autonomously as well as within a team.
Aptitude and AbilitiesEssential criteria
  • Enthusiastic, passionate and persuasive in order to build relationships.
  • Networking skills to enable effective communications both with service users and external agencies.
  • Conscientious with attention to detail.
  • Able to coordinate multistranded work streams.
  • Articulate and socially confident in meeting people.
  • Ability to work on own initiative and self-manage workload.
  • Able to organise multi-disciplinary meetings and events.
  • Excellent communication, negotiation and influencing skills.
  • Able to identify and respond appropriately to problems.
  • Ability to use database, spreadsheet and word processing applications.
  • Analysing information from numerous sources.
  • Advanced IT/keyboard Skills.
Desirable criteria
  • Ability to speak Welsh / Willingness to learn

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