Onsite Engineer

2 months ago

Milton Keynes, United Kingdom Air IT Full time

Job Title: Onsite Engineer 
Location: Bedford/Buckinghamshire and surrounding areas
Reporting to: Onsite Manager

Are you ready to embark on an exciting journey with a leading Managed Service Provider (MSP)? Look no further At Air IT, we're not just about IT support – we're about delivering exceptional experiences and shaping the future of technology.

Since our inception in 2005, we've soared to new heights, bringing together nine top-tier companies under one roof. With a nationwide presence and a trophy case full of awards for our innovation, dedication, and success, we're proud to be at the forefront of the industry.

Now, we're on the lookout for a talented Onsite IT Support Engineer to join our team. You'll be the friendly face of Air IT, providing top-notch support and ensuring our clients' IT systems run like well-oiled machines.

Purpose:

To deliver onsite face to face technical support for our client located in Twickenham and Guildford. You will act as a point of contact for the client regarding technical support and as an escalation point for service desk engineers. You will build strong relationships with the clients to ensure they are happy with the service we provide and engage in continuous improvement to make sure we are always improving what we provide. You will build up excellent knowledge of the client ensuring our documentation is meticulous to make sure continued support is as streamlined as possible. 

Duties and Responsibilities:

Resolve client issues and provide technical assistance to clients on site Install, maintain and troubleshoot client hardware/software in line with company standards; reconfiguring and performing system upgrades as required. Respond appropriately to technical queries raised through effective prioritisation to meet KPIs and customer service expectations Log and action all activity within the PSA system following established Service Desk procedures  Maintain and update accurate client site documentation Manage your support queue professionally and efficiently, prioritising and resolving calls in line with SLAs whilst maintaining a high degree of customer service To maintain a healthy and interactive relationship with your team members and clients To propose improvements to client systems and services to continentally improve their systems and the service Air IT provide to them To assist with projects alongside the professional service engineers when appropriate 

Personal Characteristics

To show a genuine desire to continually improve your technical knowledge and skills through self-study Self motivated and ability to work on own initiative Accuracy in work and attention to detail Flexibility and adaptability to ensure support is provided at the right location Ability to prioritise workloads and tasks

Qualifications, Knowledge and Experience:

Essential:

Demonstrable experience as a Service Desk Engineer Demonstrable knowledge and support with Microsoft Windows Server / Desktop Environments  Experience with Microsoft 365, Backup/DRaaS and related technologies, Entra ID & IaaS Knowledge of Networking technologies (TCP/IP, Firewall, Routing/Switching)  Excellent customer service & communication skills Must hold a full UK driving license and have transport with Business Insurance 

Desirable:

Knowledge of Intune & Conditional Access Technologies  Knowledge of Mimecast email security

The Benefits:

Hybrid working options for a better work-life balance 25 days annual leave plus bank holidays Ongoing learning and development opportunities Cycle to work scheme and technology vouchers  Enhanced family leave Celebration day - an additional day off each year to celebrate an occasion important to you Salary sacrifice pension  2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact Company social events and competitions Discount and Cashback Scheme Group Income Protection Life Insurance EAP and Virtual GP Service

Ready to soar with Air IT? Apply now and be part of something extraordinary 

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.



Apply Now

Details

Type

Permanent - Full Time

Location

Milton Keynes, Buckinghamshire

Job Function

Professional Services

Apply Now

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