Admin Lead/Senior Administrator
3 weeks ago
Job summary
A supervisory admin role has arisen providing leadership for the booking team and CDC admin team. The role is full time ( hours per week) but a job share may be considered for the right candidates. The role is based at Covercroft centre but travel to the child development centres and Kidderminster health centre may be required.
If you are a highly organised and experienced administrator with some leadership or transformation experience this could be an excellent opportunity to continue to develop your skills. We are looking for an admin leader who will be willing to review and transform processes within an experienced team who are experiencing high demand. The focus will be on retaining quality whilst improving efficiency. You will be expected to lead the staff group through this process and to be a supportive and compassionate line manager. It will be a challenge but will also be a highly rewarding role.
Main duties of the job
You willbe the team leader for an experienced group of band 2 and 3 administrators andreception staff working across the community paediatrics and child development centreteams. You will receive support and training to be able to deliver on trustpolicies and meet high expectations for the management of staff.
You willbe expected to review all processes and workloads for staff, supportingtransformation and the maintenance of change as necessary.
You willjoin a band 4 peer group to offer support and peer supervision to other adminteam leaders within children young people and families services.
You willliaise with technical support teams to maximise the digital enablement of allprocesses and offer appropriate training and support for your team to usedigital options to their full potential.
Youwill ensure the quality of the customer service elements of the work on boththe booking phone lines and from the reception staff.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer
27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)
Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes
Health and wellbeing opportunities
If you would like to know more, please visit our careers website.
Job description
Job responsibilities
For full details of the duties and criteria for the roleplease refer to the job description and person specification attached.
Person Specification
Qualifications
Essential
Educated to academic Level 3 ( A-Level, NVQ 3, OCR/RSA 3, City & Guilds 3) in a Business Administration related subject I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
Knowledge
Essential
Knowledge of the full range of administrative /secretarial procedures Extensive knowledge of Microsoft Office Word/Excel/ Outlook Understanding of the Data Protection Act and NHS Code of Confidentiality
Desirable
PowerPoint
Skills & Abilities
Essential
Ability to challenge poor behaviour Role modelling good behaviour A positive attitude and able to act on feedback Ability to praise and be supportive to others Ability to communicate clearly and effectively in English in both verbal and written formats Advanced IT skills. (These will be tested at interview) Audio typing skills Minute taking skills Numerate Accuracy and attention to detail Good organisational skills Able to demonstrate the ability to use initiative effectively
Additional Criteria
Essential
Willingness to commit to continuing professional development Professional manner as a representative of the Trust Tact and discretion for dealing with confidential information Ability to meet the travel requirements of the role
Experience
Essential
Significant recent Administrative/Secretarial experience (usually demonstrated by a minimum of 3 years experience) Supervision/management of staff Minute taking experience
Desirable
Previous relevant NHS experience-
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