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Supervisor - House of Fraser
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Supervisor - House Of Fraser
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Aylesbury, Buckinghamshire, United Kingdom House of Fraser Full timeAbout House of FraserHouse of Fraser is a leading department store group with a rich history spanning over 170 years. With a strong presence in the UK and Ireland, we are committed to delivering exceptional customer experiences and providing a wide range of products from over 500 global brands.The OpportunityWe are seeking a highly motivated and experienced...
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Store Manager
2 weeks ago
Aylesbury, Buckinghamshire, United Kingdom House of Fraser Full timeAbout House of FraserHouse of Fraser is a leading department store group with a rich history spanning over 170 years. With a strong presence in the UK and Ireland, we are committed to delivering exceptional customer experiences and providing a wide range of products from over 500 global brands.The OpportunityWe are seeking a highly motivated and experienced...
Supervisor - House Of Fraser
4 months ago
Job Description
Job purpose:
To lead and supervise a cross functional team who are flexible and adaptable to work across multiple departments, delivering high levels of customer service, stock management and cash handling; ensuring total focus on driving excellent customer service, both on the shop floor and back of house through pace and adaptability.
Key accountabilities and decision ownership:
Proactively lead the Stockroom & Shopfloor team to take an active role in supporting the store both on the shop floor and within our stock processing areas to deliver high levels of customer service, merchandising and replenishment when necessary. Workforce planning - use judgement to focus resource appropriately, being flexible in approach and supporting the sales floor. Drive pace, flexibility and accuracy within the team to process deliveries and minimise stock loss/damage efficiently whilst complying with all procedures relating to the movement of stock and handling of stock both external and internal to the store, including ticketing and tagging. Supports and implements best practice and principals, ensuring store teams operate back of house routines and tasks to guidelines. Ensure team provide an accurate and comprehensive cash handling service to include issue of till floats and reconciliation of cash and vouchers. Regular communication with Store Manager and Service Managers on stock levels. Work effectively with 3rd party contractors to ensure the environment is safe, clean and secure.
Qualifications
Must have:
Relevant supervisory experience in a customer facing and stockhandling environment Excellent Customer Service skills Proven track record of working at pace to deliver results against target and deadlines The ability to influence and challenge A keen interest in premium fashion and a great brand knowledge An understanding of Health & Safety legislation Proven track record achieving targets delivering results against deadlines
Additional Information
The Rewards:
Basic salary £28, per annum Excellent commission led bonuses Weekly/Monthly & Quarterly Commercial Bonuses Stocktake Bonuses Staff incentives Monthly Group Rewards and Recognition Long Service awards Join the Fearless Incentive Scheme watch video to find out more We offer a wide range of Development Courses with National Qualifications 28 Days Holiday 40% Instore Uniform Discount Discounted Gym membership Group Wide 20% Discount across all Frasers Group brands