House of Fraser Supervisor

3 weeks ago


Aylesbury, Buckinghamshire, United Kingdom Frasers Group Full time

About the Role:

We are seeking a highly skilled and experienced Supervisor to lead our Stockroom and Shopfloor team at House of Fraser. As a key member of our team, you will be responsible for delivering high levels of customer service, stock management, and cash handling.

Key Responsibilities:

  • Proactively lead the Stockroom & Shopfloor team to support the store on the shop floor and in stock processing areas.
  • Workforce planning - use judgement to focus resource appropriately and support the sales floor.
  • Drive pace, flexibility, and accuracy within the team to process deliveries and minimise stock loss/damage efficiently.
  • Support and implement best practice and principles, ensuring store teams operate back of house routines and tasks to guidelines.
  • Ensure team provide an accurate and comprehensive cash handling service.
  • Regular communication with Store Manager and Service Managers on stock levels.
  • Work effectively with 3rd party contractors to ensure a safe, clean, and secure environment.

Requirements:

  • Relevant supervisory experience in a customer-facing and stock-handling environment.
  • Excellent Customer Service skills.
  • Proven track record of working at pace to deliver results against targets and deadlines.
  • The ability to influence and challenge.
  • A keen interest in premium fashion and great brand knowledge.
  • An understanding of Health & Safety legislation.

The Rewards:

  • Basic salary £28,256 per annum.
  • Excellent commission-led bonuses.
  • Weekly/Monthly & Quarterly Commercial Bonuses.
  • Stocktake Bonuses.
  • Staff incentives.
  • Monthly Group Rewards and Recognition.
  • Long Service awards.
  • Discounted Gym membership.
  • Group Wide 20% Discount across all Frasers Group brands.


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