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Flexible/Roaming Senior Administrator

1 month ago

Stalybridge, United Kingdom Gtd Healthcare Full time

Job summary

gtd healthcare is one of the largest, not-for-profit, NHS commissioned primary and urgent care providers in North West England. An excellent opportunity has arisen for a part time Senior Administrator to work across the Tameside & Derbyshire locality.

We have8 practices in Tameside and 1 in Derbyshire, majority of them have free car parking. This role is hours per week, hours of work to be worked across 3 days between 08:00 and 18:30.

The role will involve collaboratively working within the wider organisation of our neighboring gtd practices along with PCN's and our community services so excellent communication, networking & Primary care experience are required.

The successful candidate will provide senior administrative support as directed for all members of the team providing a focal point for communication within the service and with external agencies. You will ensure administrative and clerical duties are carried out within gtd healthcare and practice guidelines and policies.

We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.

Please note, this role will involve travel with your base being the mid point of those practices from your home. You will be able to claim mileage for anything in excess of your base mileage. A full driving license is essential.

Main duties of the job

Medical secretary and/or coding experience desirable. To have a thorough knowledge of all service procedures and protocols and know where to access them for reference, adhering to them at all times. To manage the reception team rotas to ensure cover is available at the necessary time in order to meet patient demand and workload activity. To support the management team with chronic disease recall systems, patient registers and any administration relating to cytology and immunisation as required. Summarise new and existing patient notes following appropriate training. To receive incoming and initiate outgoing calls in order to facilitate timely and appropriate queries. To undertake any other administrative tasks as directed by the practice manager within field of competence or following appropriate training. To liaise and arrange meetings as required and to attend meetings and take minutes. Ensure adherence at all times to the requirements of the Data Protection Act. To assist with the gathering of statistics and information when required. Have a good understanding and knowledge of all reception duties and provide training to other staff when required. Act as a chaperone for general examinations if requested following appropriate training. Deal with general enquiries and explain procedures as requested. Undertake reception cover if necessary due to staff absence.

For further details, please refer to the job description attached.

About us

At gtd healthcare we believe we do things differently. Our not-for-profit ethos, with a drive to innovate care offers patients the best experience possible and a unique opportunity to transform services.

We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.

Benefits package

As an employee of gtd healthcare, you'll be able to take advantage of our benefits package, including:

working for a values-driven organisation; Real living wage employer; access to Wagestream, which provides flexible and on-demand access to stream your pay during the month, in real-time, when picking-up extra shifts; 30 days annual leave, rising to 32 after five years of continuous service; flexible pension benefits including NHS pension scheme; flexible working hours and policies; family friendly and carer policies; opportunities to apply for innovation and quality awards; access to gtd healthcares wellbeing initiatives, which offer a wide range of tools and resources; gtd healthcare social and fun activities; cycle to work scheme. Job description

Job responsibilities

Administrative Duties

To have a thorough knowledge of all service procedures and protocols and know where to access them for reference, adhering to them at all times. To manage the reception team rotas to ensure cover is available at the necessary time in order to meet patient demand and workload activity. To support the management team with chronic disease recall systems, patient registers and any administration relating to cytology and immunisation as required. Summarise new and existing patient notes following appropriate training. To receive incoming and initiate outgoing calls in order to facilitate timely and appropriate queries. To undertake any other administrative tasks as directed by the practice manager within field of competence or following appropriate training. To liaise and arrange meetings as required and to attend meetings and take minutes. Ensure adherence at all times to the requirements of the Data Protection Act. To assist with the gathering of statistics and information when required.

Reception duties

Have a good understanding and knowledge of all reception duties and provide training to other staff when required. Act as a chaperone for general examinations if requested following appropriate training. Deal with general enquiries and explain procedures as requested. Undertake reception cover if necessary due to staff absence.

Premises

Open up premises at the start of the day, if first to arrive, de-activate the alarm make all necessary preparations to receive patients for the opening time of the Practice. When last to leave premises at the end of the day, ensure that the building is totally secured, telephone diverted to Out of Hours number, internal lights are switched off and the alarm activated. Ensure the reception area, notice boards and leaflet racks are tidy and free from clutter and obstructions.

Personal/Professional development

The post holder will participate in any training activity implemented by the Practice or gtd healthcare as part of this employment, such activity to include:

Participation in an annual performance review (appraisal), including taking responsibility for maintaining a record of own development activity. Taking responsibility for own development and learning by following through objectives set at appraisal. Ensure attendance at identified training events. Attend induction training, mandatory training and mandatory updates as required. Attendance at meetings. Support the induction and training of new members of staff in reception procedures.

Quality

The post holder will strive to maintain quality within the Practice by:

Alerting other team members to issues of quality and risk. Assessing own performance and taking accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and teams activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patient needs. Effectively manage own time, workload and resources.

Other duties:

Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation. Person Specification

Skills and Attributes

Essential

Excellent organisational skills. Excellent communication skills verbal and written. Excellent customer service skills. Polite, pleasant & professional interpersonal manner, both on the telephone and in person. Able to work effectively as part of a team. Able to work on own initiative & problem solve within own area of work. An understanding, acceptance & adherence to the need for strict confidentiality. Able to work without direct supervision and determine own work priorities. Able to work under pressure. Able to liaise effectively with a range of individuals/services within the practice, within gtd healthcare and externally. Excellent computer and IT skills. Good report/letter writing skills. Good standard of word processing and keyboard skills. Good knowledge of medical terminology and read coding. Able to maintain an accurate and thorough approach to work. Able to work to set standards, policies & procedures. Interest & aptitude for learning new skills. Willingness to actively engage in appraisal, personal development and training. Awareness of diversity issues & able to work in a nondiscriminatory manner. Flexible approach to undertaking a wide variety of tasks. Flexible approach to working hours, willingness to work antisocial hours, shifts, cover at other practices as required.

Desirable

Statistical & data analysis skills.

Experience

Essential

Working in a GP Practice. Working in a busy public reception environment. Working with Clinical software EMIS. Reception & clerical duties. Supervision of staff. Using computer office programmes. Dealing with the public/patients. Working in a busy telephone answering environment. Working as part of a team. Working in an NHS service.

Qualifications

Essential

Good standard of secondary education or equivalent. Demonstrable commitment to professional development.

Desirable

IT/Word processing qualification.