Flexible/roaming Reception Administrator

6 months ago


Stalybridge, United Kingdom Gtd Healthcare Full time

Reception duties Welcome and receive all patients and visitors to the Practice. Assist and direct patients to the appropriate healthcare professional/service when they arrive at the Practice. Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional and ensuring careful and accurate recording of details at all times. Project a positive and friendly image to patients and visitors either in person or on the telephone.

Explain Practice arrangements and formal requirements to new patients wishing to register and those seeking temporary registration ensuring all registration procedures are completed. Complete new registration procedures and ensure accurate recording of details at all times. Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.

Action repeat prescription requests and ensure they are ready for collection by the patient within 48 hours. Provide test results to patients on advice from the GP or Nurse. Accept payment and issue receipts for private (non general medical services) services. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Act as a chaperone for general examinations if requested following appropriate training. Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen. Deal with general enquiries and explain procedures as requested. Offer general assistance to the Practice team.

Clerical/administration To have a thorough knowledge of all Practice procedures and protocols and know where to access them for reference adhering to them at all times. Ensure adherence at all times to the requirements of the Data Protection Act. Maintain and monitor Practice appointment system. Process all incoming and outgoing mail.

Action information received. Undertake Choose and Book appointments as requested. Action, retrieve and accurately re-file patient notes and records as required. Ensure correspondence, reports, results etc.

are filed/scanned promptly in the correct patient record and are available when patients are seen. Action notes from GPs for individual patients using the Practice clinical system. Enter and code specific data from Consultant letters, and other correspondence. Summarise new and existing patient notes following appropriate training.

Premises Open up premises at the start of the day, if first to arrive, de-activate the alarm make all necessary preparations to receive patients for the opening time of the Practice. When last to leave premises at the end of the day, ensure that the building is totally secured, telephone diverted to Out of Hours number, internal lights are switched off and the alarm activated. Clear and re-stock consulting rooms as required. Ensure the reception area, notice boards and leaflet racks are tidy and free from clutter and obstructions.

Personal/Professional development The post holder will participate in any training activity implemented by the Practice or gtd healthcare as part of this employment, such activity to include: Participation in an annual performance review (appraisal), including taking responsibility for maintaining a record of own development activity. Taking responsibility for own development and learning by following through objectives set at appraisal. Ensure attendance at identified training events. Attend induction training, mandatory training and mandatory updates as required.

Attendance at Practice meetings. Support the induction and training of new members of staff in reception procedures. Equality & Diversity The post holder will support the equality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognises the importance of individuals rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights. Quality The post holder will strive to maintain quality within the Practice by: Alerting other team members to issues of quality and risk. Assessing own performance and taking accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and teams activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Other duties: Any other duties, as agreed with the line manag



  • Stalybridge, United Kingdom Grosvenor Medical Centre Full time

    Main duties and responsibilities may include* Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general enquiries,...


  • Stalybridge, United Kingdom HB4D Limited Full time

    We are looking for somebody with experience in either reception or administrative positions. **Responsibilities**: Your key responsibilities will include: - Booking appointments for customers both over the phone and in person - Welcoming customers to the clinic and assisting them with any queries - Taking payments - Acting as a Chaperone where required...


  • Stalybridge, United Kingdom Bennett Staff Full time

    Our small, but successful client require a Office Administrator to work on a part time basis in their office. You will be responsible for all office practice other than accounts, and will be working on your own much of the time (secure and safe building). You will be covering all administration duties for a team of engineers working out on site. Duties will...


  • Stalybridge, United Kingdom First 360 Apprentice Full time

    **We are seeking an Apprentice to join our team at our new site in Stalybridge.** As an Apprentice, you will have the opportunity to gain hands-on experience and develop valuable skills in a supportive and dynamic work environment. This is a paid position that offers growth potential and the chance to learn from experienced professionals. We are a...

  • Gp Receptionist

    6 months ago


    Stalybridge, United Kingdom Staveleigh Medical Centre Full time

    **Job summary** Staveleigh Medical Centre is a high achieving GP surgery based in the heart of Stalybridge Cheshire. We pride ourselves on our patient-centered culture and foster collaborative working amongst our entire team. We have a fantastic opportunity for a motivated, organised & efficient team player to join our dynamic team of patient advisors...

  • Gp Receptionist

    7 months ago


    Stalybridge, United Kingdom Staveleigh Medical Centre Full time

    **Job summary** Staveleigh Medical Centre is a high achieving GP surgery based in the heart of Stalybridge Cheshire. We pride ourselves on our patient-centered culture and foster collaborative working amongst our entire team. We have a fantastic opportunity for a motivated, organised & efficient team player to join our dynamic team of patient advisors...

  • Dental Receptionist

    6 months ago


    Stalybridge, United Kingdom STALY Dental Full time

    No experience necessary Wage to be discussed Hours: 08:30am to 18:00 with 1 hour lunch daily. Predominantly Monday-Friday but with the requirement of working a Saturday when needed Location: Staly Dental, Waterloo Riad, Stalybridge, Cheshire, SK15 2AU A dental receptionist's primary role is to support patients and provide assistance when necessary. They...

  • Dental Receptionist

    7 months ago


    Stalybridge, United Kingdom Stalydental Full time

    No experience necessary Wage to be discussed Hours: 08:30am to 18:00 with 1 hour lunch daily. Predominantly Monday-Friday but with the requirement of working a Saturday when needed Location: Staly Dental, Waterloo Riad, Stalybridge, Cheshire, SK15 2AU A dental receptionist's primary role is to support patients and provide assistance when necessary. They...

  • Patient Advisor

    6 months ago


    Stalybridge, United Kingdom Lockside Medical Centre Full time

    **J O B D E S C R I P T I O N Patient Advisors Job Title**: Patient Advisor Main Purpose of the Post: To provide a point of contact for patients and act as a focal point of communication between patients, doctors, nurses and other members of the team. To assist doctors in their efforts to offer an effective and efficient service to their patients....


  • Stalybridge, Tameside, United Kingdom STALY Dental Full time

    We are seeking a highly skilled and experienced Dental Nurse to join our team at STALY Dental.The successful candidate will be responsible for decontamination and sterilisation of dental instruments and equipment, infection control and compliance, preparation and processing of dental instruments and materials, accurate records of sterilisation processes,...


  • Dukinfield Stalybridge, United Kingdom Mpeople Full time

    Mpeople are proud to be working alongside a well known client based in the Dukinfield area, who are urgently looking for an experienced cleaner for their team on a permanent basis. **Role**:Cleaner **Location**:Dukinfield **Hours**:7am to 12pm, Monday to Friday **Salary**: £11.44per hour **Duties as a cleaner will include but not be limited to**: -...

  • HR Manager

    2 weeks ago


    Stalybridge, United Kingdom CV-Library Full time

    Are you an experienced HR Manager looking for a new role that offers autonomy, challenge and the opportunity to make a difference to employee engagement and culture change? Are you wanting a role where you are part of a site leadership team contributing to business performance, strategy and long-term future growth? Are you comfortable working within a...