Patient Advisor

**J O B D E S C R I P T I O N Patient Advisors Job Title**: Patient Advisor Main Purpose of the Post: To provide a point of contact for patients and act as a focal point of communication between patients, doctors, nurses and other members of the team. To assist doctors in their efforts to offer an effective and efficient service to their patients. Responsible to: Practice Manager/ Admin Manager Job summary Much of your work follows protocols and procedures, however this post asks to show considerable initiative to be able to develop, organise and prioritise workload You will operate as a member of a Team You may be asked to participate in the setting of strategic aims of the practice and work along side other members of the team to achieve set goals You are encouraged to develop and maintain up to date training (Bluestream) At all times you must work within your area of competence To attend Joint and Administrative meetings each week Main Duties and Responsibilities Reception Duties: Ensure efficiency of appointment system and monitor correct flow of patients into clinical rooms. Assess the patient request for a GP appointment 1.

Triage 2. GP telephone call 3. Visit 4. Care navigation to other organizations (MSK, Pharmacy referrals, podiatry, Minor Eye ailments, Dental, Mental Health (Adult and Children) 5.

Direct to Website to submit online query. Explain practice arrangements and formal requirements to new patients and those seeking temporary treatment, ensure forms are completed. Advise relevant charges for private services, accept payments, document and issue receipts for same Respond to all queries and requests for assistance from patients and other visitors Enter requests for home visits onto the On the Day clinical pool list, request contact details, including all relevant information. Ensure that requests for repeat prescriptions are dealt with in accordance with the Practice protocol and processed appropriately Enter patients change of address details on to the computer and keep records up to date.

Special Requirements of the Post An understanding, acceptance and adherence to the need for strict confidentiality with patients and other members of staff An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests Excellent communication skills Relevant computer skills for the post