Aether Shift Lead

4 weeks ago

Manchester, United Kingdom MANCHESTER AIRPORT PLC Full time

 

Summary


•    Shift Lead (Aether Private Terminal)
•    Based at Manchester Airport
•    Permanent Contract - Full Time 
•    £35,975.66 per annum (plus shift allowance)

 

 

Why MAG?

Recruiting now for our exclusive new private terminal Aether (previously known as PremiAir) at Manchester Airport. 

 

Positioned in a contemporary, self-contained, private space, completely away from the main airport terminal, Aether elevates every sense of the airport journey, even the functional, including check-in, security and private parking. Designed with meticulous attention to detail, Aether boasts a curated menu, panoramic runway views, and dedicated staff attending to guests’ needs.

 

Aether is MAG’s most premium guest journey. You will be an integral part of delivering a seamless, effortless, and elevated 5* travel experience. This is a once in a career opportunity to be part of the launch journey and bring the Aether brand to life

 

 

 

The role:

 

The role of Shift Lead (Operations) is multiskilled and varied. You will lead the Aether Duty Team (Operations) whilst interacting with our guests from kerb to gate and gate to kerb, including check-in, baggage, security, and chauffeuring duties, collaborating with stakeholders such as control authorities, to maintain a safe and secure environment for guests, colleagues, and the public.

 

Duties include:

  • Manage the day-to-day Aether Security operation, ensuring the compliant and efficient movement of guests and baggage through the security access points and to and from aircraft in adherence with security and operating protocols.
  • Manage resource to ensure an effective, efficient and compliant operation that meets all the conflicting needs of the business. Ensure that the short-term resource plan satisfies service and compliance requirements.
  • Delivering exceptional customer service at every touchpoint. You will play a pivotal role in the delivery of the Aether customer service standards, supporting the Aether operation to deliver Manchester Airport’s most premium customer journey.
  • Responsible for opening and closing Aether terminal and facilities.
  • Undertake equipment checks and testing of operational areas and write duty logs and notices with agreed protocols.
  • Respond to security breaches, incidents and emergencies, taking any necessary corrective action and following agreed reporting lines.
  • Monitor compliance standards of Aether Hosts & Supervisors by way of compliance audits.
  • Manage and maintain the Company’s statutory responsibilities, such as Health & Safety requirements and Risk Assessments.
  • Consistently apply MAG's policies and procedures, maintaining stable and positive employee relations.
  • Ensure you and the Duty Team remain compliant with all legislated elements of your role
  • Assist with the recruitment, selection and training of Aether colleagues and ensure they receive comprehensive, ongoing training and development to enable them to undertake their duties and responsibilities in a professional manner to the standards required by the Company.
  • Act as first line representative of Aether management in the absence of the General Manager
  • Carry out ad-hoc projects relating to Aether as directed.

 

You may also be required to carry out some of the duties of your Team (where required).

 

A full job description is available on request and will be issued prior to interview.

 

Roster
Mix of early and late shifts – earliest start time from 3:30am with latest shifts finishing at 10:30pm.

 

 

 

 


What will make you successful in the role?


No previous security knowledge required as full training will be provided together with on-the-job coaching, however you do need:

 

  • Excellent leadership and people management skills
  • Experience of leading and managing a team in a legislated service delivery environment
  • First class customer service skills – able to demonstrate experience of building effective, lasting professional relationships with customers.
  • Excellent resource utilisation, able to anticipate problems and the needs of the customer and react quickly to any demands on the service.
  • Excellent communication skills able to give clear, constructive feedback, develop two-way communications and deliver difficult messages in a sensitive and a tactful way both to individuals and teams.
  • Excellent observation skills with an attention to detail that ensures all security protocols and regulations are adhered to.
  • Investigatory and report writing skills
  • Hold a clean & valid UK Driving Licence
  • Have colour perfect vision
  • IT Literate in basic business software packages
  • Have resided continually in the UK for the last 3 years to be able to obtain Counter Terrorism Clearance

 

 

Benefits:
 
As a MAG employee you will have access to some great benefits including; 

  • Free on-site parking whilst on duty
  • Access to our reward portal with discounts and savings
  • 24hour employee Assistance Programme
  • On-site discounts 
  • MAG Pension scheme which doubles your contribution
  • Discounts on tram and train travel to work
  • Discounts on MAG products such as Escape Lounges and holiday parking at our Airports
  • Fantastic career development opportunities
  • Full uniform provided in training
  • 4 weeks free public transport once employed 

 

 

How do I apply?


Please submit your up-to-date CV and complete the online application form.
 

 

 

 

  • Aether Shift Lead

    4 weeks ago

    Manchester, United Kingdom Manchester Airport Full time

    Company description:MANCHESTER AIRPORT PLCJob description:Summary Shift Lead (Aether Private Terminal) Based at Manchester Airport Permanent Contract - Full Time £35,975.66 per annum (plus shift allowance)Why MAG?Recruiting now for our exclusive new private terminal Aether (previously known as PremiAir) at Manchester Airport.Positioned in a contemporary,...

  • Shift Lead

    4 weeks ago

    Manchester, United Kingdom MAG Full time

    Summary Shift Lead (Aether Private Terminal) Based at Manchester Airport Permanent Contract - Full Time  £35,975.66 per annum (plus shift allowance) Why MAG? Recruiting now for our exclusive new private terminal Aether (previously known as PremiAir) at Manchester Airport.  Positioned in a contemporary, self-contained, private space,...

  • Aether Supervisor

    4 weeks ago

    Manchester, United Kingdom MANCHESTER AIRPORT PLC Full time

      Summary •    Operations Supervisor (Aether Private Terminal)•    Based at Manchester Airport•    Permanent Contract - Full Time •    £31,000 per annum (plus shift allowance)     Why MAG? Recruiting now for our exclusive new private terminal Aether (previously known as PremiAir) at Manchester Airport.    Positioned in a...

  • Supervisor (Aether Private Terminal)

    4 weeks ago

    Manchester, United Kingdom Manchester Airport Full time

    **Date**:6 Jun 2024 **Location**: Manchester Airport, GB **Company**:MAG **Summary** - Operations Supervisor (Aether Private Terminal) - Based at Manchester Airport - Permanent Contract - Full Time - £31,000 per annum (plus shift allowance) **Why MAG?** Recruiting now for our exclusive new private terminal Aether (previously known as PremiAir) at...

  • Supervisor (Aether Private Terminal)

    4 weeks ago

    Manchester, United Kingdom MAG Full time

    Summary Operations Supervisor (Aether Private Terminal) Based at Manchester Airport Permanent Contract - Full Time  £31,000 per annum (plus shift allowance) Why MAG? Recruiting now for our exclusive new private terminal Aether (previously known as PremiAir) at Manchester Airport.  Positioned in a contemporary, self-contained, private...

  • Aether Supervisor

    4 weeks ago

    Manchester, United Kingdom Manchester Airport Full time

    Company description:MANCHESTER AIRPORT PLCJob description:Summary Operations Supervisor (Aether Private Terminal) Based at Manchester Airport Permanent Contract - Full Time £31,000 per annum (plus shift allowance)Why MAG?Recruiting now for our exclusive new private terminal Aether (previously known as PremiAir) at Manchester Airport.Positioned in a...

  • Aether Host

    2 weeks ago

    Manchester, United Kingdom MAG Full time

    SummaryOperations Host (Aether Private Terminal)Based at Manchester AirportPermanent Contract - Full Time & Part Time available£26,448.61 per annum (plus shift allowance)Why MAG?Recruiting now for our exclusive new private terminal Aether (previously known as PremiAir) at Manchester Airport. Positioned in a contemporary, self-contained, private space,...

  • Aether Host

    4 weeks ago

    Manchester, United Kingdom MAG Full time

    SummaryOperations Host (Aether Private Terminal)Based at Manchester AirportPermanent Contract - Full Time & Part Time available£26,448.61 per annum (plus shift allowance)Why MAG?Recruiting now for our exclusive new private terminal Aether (previously known as PremiAir) at Manchester Airport. Positioned in a contemporary, self-contained, private space,...

  • Aether Host

    4 weeks ago

    Manchester, United Kingdom MANCHESTER AIRPORT PLC Full time

    Summary •    Operations Host (Aether Private Terminal)•    Based at Manchester Airport•    Permanent Contract - Full Time & Part Time available•    £26,448.61 per annum (plus shift allowance)     Why MAG? Recruiting now for our exclusive new private terminal Aether (previously known as PremiAir) at Manchester Airport.  Positioned in a...

  • Aether Host

    4 weeks ago

    Manchester, United Kingdom MAG Full time

    Summary Operations Host (Aether Private Terminal) Based at Manchester Airport Permanent Contract - Full Time & Part Time available £26,448.61 per annum (plus shift allowance) Why MAG? Recruiting now for our exclusive new private terminal Aether (previously known as PremiAir) at Manchester Airport.  Positioned in a contemporary, self-contained, private...

  • Operations Host

    4 weeks ago

    Manchester, United Kingdom MAG Full time

    Summary Operations Host (Aether Private Terminal) Based at Manchester Airport Permanent Contract - Full Time & Part Time available £26,448.61 per annum (plus shift allowance) Why MAG? Recruiting now for our exclusive new private terminal Aether (previously known as PremiAir) at Manchester Airport.  Positioned in a contemporary,...

  • Operations Host

    3 weeks ago

    Manchester, United Kingdom MANCHESTER AIRPORTS GROUP PLC Full time

    **Operations Host (Aether Private Terminal)** **Based at Manchester Airport** **Permanent Contract - Full Time & Part Time available** **£26,448.61 per annum (plus shift allowance)** **Why MAG?** Recruiting now for our exclusive new private terminal Aether (previously known as PremiAir) at Manchester Airport. Positioned in a contemporary,...

  • Operations Host

    3 weeks ago

    Manchester, United Kingdom MANCHESTER AIRPORTS GROUP PLC Full time

    *Operations Host (Aether Private Terminal)*Make your application after reading the following skill and qualification requirements for this position.*Based at Manchester Airport**Permanent Contract - Full Time & Part Time available**£26,448.61 per annum (plus shift allowance)**Why MAG?*Recruiting now for our exclusive new private terminal Aether (previously...

  • Test Lead

    3 weeks ago

    Manchester, United Kingdom Shift F5 Full time

    **Job Title**: Test Lead (Manual) **Location**: Manchester **Salary**: £60-80k We are currently recruiting for a Test Lead (Manual) to join an innovative SaaS Software company based in Manchester. This is an exciting opportunity to join a fast-paced and growing team. **Requirements**: - Extensive experience with manual testing, including the creation...

  • Transport Shift Lead

    3 weeks ago

    Manchester, United Kingdom Muller Group Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of...

  • Chill Shift Lead

    2 weeks ago

    Manchester, United Kingdom Müller Full time

    Müller UK & Ireland is part of Unternehmensgruppe Theo Müller, a company with a workforce of over 31,000 employees across Europe.In the UK, Müller focuses on creating and selling various dairy products under both branded and private label lines, sourced from 1,300 British farmers.Recognized as one of the top 20 brands in The Grocer's Top 100 list, Müller...

  • Chill Shift Lead

    3 weeks ago

    Manchester, United Kingdom Muller Group Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of...

  • Transport Shift Lead

    2 weeks ago

    Manchester, United Kingdom Müller Full time

    Müller UK & Ireland - Transport Shift Lead Müller UK & Ireland, part of Unternehmensgruppe Theo Müller, is a major player in the UK's dairy industry, employing over 31,000 people across Europe. In the UK, Müller is known for its branded and private label dairy products made in collaboration with 1,300 British farmers. About Müller UK &...

  • Technical Operations Shift Lead

    4 weeks ago

    Manchester, United Kingdom Smart DCC Full time

    Technical Operations Shift LeadOffice Based Manchester OnlyCompetitive Salary plus benefitsThe RoleThe DCC is actively seeking highly skilled, determined and motivated Shift Lead Technical Operations Analysts to join this critical Operations team. The successful candidates will provide continuous monitoring of the DCC total system click apply for full job...

  • Technical Operations Shift Lead

    3 weeks ago

    Manchester, United Kingdom Smart DCC Full time

    Technical Operations Shift Lead Office Based Manchester Only Competitive Salary plus benefits The Role The DCC is actively seeking highly skilled, determined and motivated Shift Lead Technical Operations Analysts to join this critical Operations team. The successful candidates will provide continuous monitoring of the DCC total system. Following a...