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Yate, South Gloucestershire, United Kingdom South Gloucestershire Council Full timeAbout the RoleAs an Emergency Service Officer, you will play a vital role in enabling residents to remain living independently in their own homes. You will coordinate a rapid response service to ensure the efficient provision of emergency and urgent personal care welfare visits to South Gloucestershire residents.Key ResponsibilitiesYou will review, assess,...
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Yate, South Gloucestershire, United Kingdom South Gloucestershire Council Full timeAbout the RoleAs an Emergency Response Officer with South Gloucestershire Council, you will play a vital role in enabling residents to remain living independently in their own homes. Your primary responsibility will be to coordinate a rapid response service, ensuring the efficient provision of emergency and urgent personal care welfare visits to residents in...
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Yate, South Gloucestershire, United Kingdom South Gloucestershire Council Full timeJob SummaryAs an Emergency Response Officer with South Gloucestershire Council, you will play a vital role in enabling residents to remain living independently in their own homes. You will coordinate a rapid response service to ensure the efficient provision of emergency and urgent personal care welfare visits to residents, promoting independence and...
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Emergency Response Officer
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Yate, South Gloucestershire, United Kingdom South Gloucestershire Council Full timeJob SummaryAs an Emergency Response Officer with South Gloucestershire Council, you will play a vital role in enabling residents to remain living independently in their own homes. You will coordinate a rapid response service to ensure the efficient provision of emergency and urgent personal care welfare visits to residents, promoting independence and...
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Yate, South Gloucestershire, United Kingdom South Gloucestershire Council Full timeAbout the RoleAs an Emergency Response Officer with South Gloucestershire Council, you will play a vital role in enabling residents to remain living independently in their own homes. Your primary responsibility will be to coordinate a rapid response service, ensuring the efficient provision of emergency and urgent personal care welfare visits to residents in...
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Emergency Response Officer
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Welfare Officer
4 months ago
How you'll make a difference
You will play an important role in helping residents to maintain their independence by assessing entitlement to Concessionary Travelcards, Blue Badge permits and to determine eligibility for Welfare Grant awards. You will make a difference by helping vulnerable residents in an emergency by helping them access immediate financial support through our Welfare Grant Scheme. What will you be doing? You will undertake eligibility assessments and deal with associated queries for the Blue Badge, Concessionary Travel and Welfare Grant schemes. It will be key for you to give advice to applicants, their representatives, and other parties on issues regarding the three schemes administered by the team. You’ll participate in the improvement of policies, processes and documentation. Day to day you will support customers with specific service processes and procedures, ensuring that clear information is provided, service activities are supported and routine problems are resolved. You will be liaising with internal teams and external organisations to ensure we are working together to provide the best form of support for our residents. It will be your responsibility to collate and maintain records, databases and documents and analyse information to ensure accurate statements are produced and data is retrieved from computerised systems and interpreted.Please note that due to the nature of this role it is a requirement of employment that an Basic Disclosure and Barring Service (DBS) check is obtained for this post.
What we need from you
It is essential you have an NVQ 2 or 3 GCSE’s grades C or above, or demonstrable administrative experience. You will be able to understand, interpret and explain complex legislation and policies. Due to the nature of the role, you should have the ability to plan, undertake high volumes of work and make balanced judgements. You will have knowledge of Microsoft based applications. We require you have have excellent customer care and communication skills, both written and verbal.