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Operations Advisor
3 months ago
Welcome to Kia UK
About Us
Kia UK is a leading automotive brand offering one of the industry’s largest range of models across multiple vehicle segments, contributing to it being the fifth most popular UK car brand in 2023. With more than 190 Kia dealerships across the country, Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today. Spearheading this charge are award-winning products including the fully electric EV6 – Kia’s first dedicated electric vehicle – and the new pioneering EV9.
Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever-evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK, a positive step towards becoming a leading global sustainable mobility solutions provider.
People are central to Kia UK and every day is an opportunity to learn something new and to grow personally and professionally. This was recognised with Kia UK named as one of the UK’s Best Workplaces 2024 by Great Place To Work, and also ranked in the 2023 Best Workplaces for Women. Excellent responses were given by Kia staff on areas such as working atmosphere, trust in management, corporate strategy, pride in working for the company, benefits, facilities and sense of security.
The Team
The roles of sales and supply chain are critical to the success of Kia UK. The sales team generates revenue and acquires new and retains existing customers while the supply chain team ensures products and services are delivered efficiently. Sales and supply chain teams collide at various points in the supply chain process.
The Role
Working within the supply chain team, you are at the heart of the Kia UK operation to deliver on our success. From managing customer orders with factory, shipping of vehicles to the UK, vehicle preparation and delivery to our dealer network partners, the Supply Chain team interacts with many internal and external stakeholders. Key to the role is the handling of dealer network partner phone enquires, and other communication streams, relating to the management of vehicle orders, allocations, and supply.
Key responsibilities include:
Operation of the vessel manifests process to load new vehicles onto the SAP platform. This includes amendments to the arrival date and respective communication to stakeholders
Handling of Dealer calls and other communication streams relating to the management of vehicle orders, allocation and supply
Prepare excel reporting on request and provide initial analysis for review and onward actions
Pro-active management of back-orders via stock swaps and colour / specification changes
Maintenance of minimum stockholding to ensure capability of achieving vehicle sales objectives
Liaison with relevant Regional Business Managers with regards to Dealer issues and stock situation
Operation of the vehicle allocation system, involving regular liaison with Kia Regional Business Managers and Finance House as to network allocations. This also includes control of vehicle movements relating to dealer appointments, vehicle stop, dealer terminations, and return of vehicles
Administration of vehicle invoicing, credit and re-invoicing processes
Assist in taking dealer calls for Used Cars
Assist with the processing and administration of Used Cars
Assist with the processing and administration of Company Cars (including Pool Cars)
Assist with the processing and administration of Fleet contract
About You
Education:
A good general education – 4 GCSE’s including English Language and Mathematics
Experience:
Administration experience preferred
Skills:
High level of understanding of Microsoft Excel
Good level of understanding of Microsoft applications and SAP (desirable)
Excellent telephone handling skills
High level of flexibility
Excellent interpersonal and communication skills.
Self-starter, motivated, driven and with a desire to learn
We recognise that there may be a number of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don’t exactly match what we’ve outlined in the role description. If you think you could be a good fit for this role, we’d love to hear from you
The Benefits
Flexible working hours (core hours between 10:00am-3:00pm)
Hybrid working (up to 2 days a week remote working pro rata)
Employee Car Scheme (car lease + insurance all included from £80/month)
Onsite Chef -> free lunch every day
Private Medical Care (Vitality)
Annual Health Checks and free flu jabs offered on site
Private Dental Care (Denplan, £0 excess)
Pension with enhanced employer contribution
Income Protection & life Assurance
Critical Illness Protection
24 days Annual Leave + Bank Holidays
Wellness benefits including cycle to work scheme, free eye tests, employee assistance programme, Mental Health First Aiders and more
Financial hub providing free financial guidance and support
Work from anywhere for one week a year
Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay)
Enhanced Paternity Leave
Free weekly yoga, football, and badminton clubs
Pool tables, dart board, and massage chairs onsite
Opportunity to get involved & give back via our charity partners
Birthday Vouchers
Celebrations such as our Spring Ball, Christmas events, Social Club and much more
Location/Travel
The Kia UK Head Office is based in Walton-on-Thames, just a 5 minute walk from the station. We also have plenty of on-site parking for drivers, including EV charging ports.
There is step-free access throughout the building, but please let us know if you require any additional accessibility support and we will cater to your needs as best we can.
Interview Process
Step 1: CV review
Step 2: Teams interview
Step 3: Face-to-face interview
