Duty Manager
2 months ago
The Role
London Business School are looking for a Duty Manager – Customer Experience to join us on a permanent basis, to help us exceed customer and client expectations. Our Estates and Campus Services department is home to the teams that provide the day-to-day logistical operations management and service delivery for the School. Joining them as Duty Manager, you’ll ensure the consistent delivery of a world class experience to a myriad of stakeholders at our leading Global Business School.
Please note, the core hours are based on a rolling rota of 4 days on, 4 days off 7am – 7pm including weekends. The school is busier during the working week, so the rota will be reviewed and agreed monthly and rota days swapped to ensure core business is supported.
Annual leave entitlement is pro-rata (19 days). Please note, this role is fully campus based.
Main Responsibilities
Using the Operations Diary, prioritise the events and activity on campus for the day and be aware of future activity that needs to be considered for the days and week ahead. Deliver information sessions/ presentations to the School Community on Customer Experience activities when required. Meet and greet the School Community upon arrival at LBS at designated times/ occasions. Be highly visible on campus, actively seek feedback and verify with programme manager/ events managers that they are satisfied with the quality of space and service. Provide information to customers and be knowledgeable about the campus and its facilities. Liaise with all relevant service departments Ability to respond to customer questions (seek answers immediately if response unknown), maintaining clear and concise communications at all times.
Who we are looking for
Positive experience of working within a customer-services orientated environment. Understanding of the levels of quality, service and experience required at a leading Global Business School. Ability to identify and implement interventions to ensure standards are maintained to the highest level and seek continuous improvement. Experience in a high profile customer-facing role. Strong customer service experience. Previous experience of checking service standards to a high level. Excellent communication skills, both written and oral Ability to engage with a diverse set of customers, contractors and stakeholders. Acute attention to detail. Ability to think strategically and make decisions quickly. Ability to use initiative and work independently as part of the wider Estates and Campus Services team
Why London Business School
London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.
What you can expect from us
Generous annual leave of 27 days plus extra between Christmas and New Year (pro-rata -19 days) Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution) Free onsite gym and swimming pool Amazing range of professional development to support your career path Enhanced cycle to work scheme Wellbeing offering to support your physical, mental and financial healthOur commitment to driving inclusion and belonging
We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.
Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying
Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.
Closing date: 25th October 2024
London Business School
-
Strategic Business Development Manager
4 weeks ago
London, Greater London, United Kingdom Business Manager Full timeWe are seeking a highly skilled Business Manager to join our Product, Tech & Data team.As a Business Manager, you will provide critical support to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). Your primary responsibility will be to ensure consistency of information between the two sides of the business unit.Main...
-
Strategic Business Operations Manager
3 weeks ago
London, Greater London, United Kingdom Business Manager Full timeAbout the RoleWe are seeking a highly skilled Business Manager to support our Product, Tech & Data team. As a key contributor, you will provide critical assistance to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO). Your primary responsibility will be to ensure consistency of information between the two sides of the business...
-
Duty Manager
1 month ago
London, United Kingdom Hilton Hotels Full timeDuty ManagerA Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.What will I be doing?As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others...
-
Duty Manager
2 months ago
London, United Kingdom Hilton Hotels Full timeDuty ManagerA Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.What will I be doing?As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others...
-
Duty Manager
5 days ago
London, United Kingdom Draughts Full timeDuty Manager - DraughtsRole Overview: The Duty Manager role is integral in helping the team delivering outstanding customer service and creating a memorable experience for our guests. This role combines the excitement of a dynamic dining environment with the fun and engagement of board gaming. Responsibilities include team management, welcoming guests,...
-
Duty Manager
2 days ago
London, United Kingdom 11 Cadogan Gardens Full timeWe are currently seeking an accomplished Duty Manager to join our team at 11 Cadogan Gardens & Apartments and additionally supporting The Chelsea Townhouse. Whats in it for you? Competitive Salary plus tronc 29 days of annual leave, including bank holidays Regular team gatherings and appreciation events Complimentary team meals Exclusive team rates and...
-
Duty Manager
2 days ago
London, United Kingdom 11 Cadogan Gardens Full timeWe are currently seeking an accomplished Duty Manager to join our team at 11 Cadogan Gardens & Apartments and additionally supporting The Chelsea Townhouse.What’s in it for you?Competitive Salary plus tronc29 days of annual leave, including bank holidaysRegular team gatherings and appreciation eventsComplimentary team mealsExclusive team rates and friends...
-
Strategic Business Alignment Specialist
3 weeks ago
London, Greater London, United Kingdom Business Manager Full timeBusiness Manager Role SummaryWe are seeking a highly skilled professional to support the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO) in ensuring consistency of information between the two sides of the business unit.Action tracking and coordination with various stakeholders to drive business goals and objectives.Providing...
-
Duty Manager
5 days ago
London, United Kingdom Melia White House Hotel Full timeThe world is yours with Meli **Salary package: from £28,840K up to £30,000 // Great progression opportunities // Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards andreferralbonuses // many more** Duty Manager Mission: The purpose of this role is to ensure the wellbeing of all guests during their time at the...
-
- Duty Manager
1 week ago
London, United Kingdom ArtsHub (UK) Ltd. Full timeBased on the King’s Road in Chelsea, Saatchi Gallery is dedicated to the promotion and showcasing of contemporary art. We are seeking a highly motivated and customer-oriented individual to join our Visitor Experience team as a part-time Duty Manager working 3 or 4 days per week. As the Visitor Experience Duty Manager, you will be responsible for ensuring...
-
Strategic Business Operations Director
4 weeks ago
London, Greater London, United Kingdom Business Manager Full timeAbout the RoleWe are seeking a highly skilled Senior Business Operations Manager to join our Product, Tech and Data team. As a key member of the leadership team, you will provide critical support to the Chief Product Officer (CPO) and the Chief Technology and Data Officer (CTDO).The ideal candidate will have proven experience as a Business Manager or...
-
Duty Manager
2 weeks ago
London, United Kingdom The Cavendish London Full timeWe are looking for a charming and thoughtful individualwith a passion for service excellence to join our team as a Duty Manager. As a Duty Manager you will: Support the Front Office Manager with the day to day management of the Front Office Team, ensuring that the Team offers a warm welcome and departure experience to our guests, managing expectations by...
-
Duty Manager
3 weeks ago
London, Greater London, United Kingdom Marriott International Full timeJob Title: Duty ManagerEstimated Salary: $60,000 - $80,000 per yearAbout the RoleThe Duty Manager is a key member of our hotel team, responsible for overseeing all property operations and ensuring exceptional guest experiences.Key ResponsibilitiesMaintaining strong relationships with departments to support property operations and goals.Improving service...
-
Duty Manager
4 weeks ago
East London, United Kingdom Draughts Full timeDuty Manager - DraughtsRole Overview: The Duty Manager role is integral in helping the team delivering outstanding customer service and creating a memorable experience for our guests. This role combines the excitement of a dynamic dining environment with the fun and engagement of board gaming. Responsibilities include team management, welcoming guests,...
-
Duty Manager
3 months ago
London, United Kingdom Everyman Full timeDuty Manager DUTY MANAGER, EVERYMAN STRATFORD (NEW OPENING DEC 24) I’M GONNA MAKE YOU AN OFFER YOU CAN’T REFUSE. Lights. Camera. ACTION! Do you want to be part of the revolution that’s redefining cinema? We’re opening up auditions for Duty Managers to help us deliver the consistent high-quality experience that Everyman has become famous...
-
Duty Manager
1 month ago
London, United Kingdom Be At One Careers Full timeLocation- Be At OneDuty ManagerWe are looking for a Duty Manager to be what we call Party Starters at Be At One! We are looking for Duty Managers who know how to be great team players and have a real passion to create an amazing guest experience. Our goal for you, is not only to train you to become the best bartender you can be, but to guide you into being...
-
Duty Manager
2 months ago
London, UK, United Kingdom SSP Careers Full timeDuty Manager at The Breakfast Club, St. Pancras Station. Pay Rate: £12.38 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to 13.88 per hour. Shift pattern: Full Time Fully Flexible (37.5 hrs per week), scheduled between 8:30am - 11:30pm, including weekends.Due to...
-
Duty Manager
2 months ago
London, United Kingdom SSP Group Full timeDuty Manager at The Breakfast Club, St. Pancras Station. Pay Rate: £12.38 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 AM, bringing your rate of pay to 13.88 per hour. Shift pattern: Full Time Fully Flexible (37.5 hrs per week), scheduled between 8:30am - 11:30pm, including...
-
Duty Manager
1 month ago
London, United Kingdom SSP Group Full timeDuty Manager at M&S Simply food, Victoria Station. Pay Rate: £12.38 per hour Shift pattern: Full Time Fully Flexible (30 hrs per week), scheduled between 6:30am - 11:30pm, including weekends. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on...
-
Duty Manager
3 weeks ago
London, United Kingdom SSP Group Full timeDuty Manager at M&S Simply Food, Clapham Junction Station. Pay Rate: £12.38 per hour Shift pattern: Full Time Fully Flexible (30 hrs per week), scheduled between 4:30am - 11:30pm, including weekends. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work...
