Service Manager

1 month ago


Leicestershire, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full time

Job summary

Looking for something new & exciting in the NHS? Ever considered Prison healthcare?

An exciting opportunity has arisen for a Service Manager in Substance Misuse to join the Offender Health Directorate working at HMP Fosse Way.

HMP Fosse Way houses 1,715 prisoners and focus on the rehabilitation of offenders and their reintegration back into society. It consists of 7 House blocks across 4 floors. There is a dedicated healthcare suite located in the main building with also additional multi use rooms across the establishment including rooms for groups or 1-2-1's.

To be responsible for the service delivery and leadership of the Substance Misuse Team within the Prison.

To be responsible for the day to day organisation and smooth running of the multi-disciplinary team providing a service to a diverse caseload of patients who are presenting with substance misuse problems, detoxification requirements, including the administration of medicines

To lead and coordinate a team of healthcare professionals in the delivery of effective clinical and psycho-social management of patients who have a wide range of health issues.

Main duties of the job

Healthcare delivery in prison is never dull or predictable - it is very rewarding. Every day will bring new challenges and new experiences to you as a qualified professional. The role of the Clinical Matron/ Service Manager is to manage the Substance Misuse pathway and the staff working within it, providing supervision , clinical expertise and advice for those involved in the care of the patients with substance misuse issues. The team comprises of mental health nurses, NMP, GP, Psychosocial Practitioners, Psychologists and Pharmacy technicians who together provide assessments, diagnosis , support, harm minimisation and care of patients with ongoing, acute/chronic health and substance misuse conditions. The team provides medication administration , 1:1 care , case management and group work .

The Substance Misuse service covers the prison 7 days a week. The Healthcare team has a good working relationship with the Prison as has been noted by recent reports from Her Majesty's Inspector of Prisons , Public Health England and in a recent Health Needs Analysis commissioned by NHS England.

About us

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment

Job description

Job responsibilities

The role is pivotal in leading and co-ordinating a high quality, safe, effective and efficient service to meet the needs of the patient population across the prison establishment

To lead effective Substance Misuse services for patients, which deliver against required standards,

To demonstrate innovative practice, whilst collaboratively working with multiple stakeholders, maintaining clinical efficacy, enabling the service to compete as provider of choice to local commissioners.

The Offender Health Directorate is one of the largest and most successful providers of prison healthcare in the UK. The Directorate provide physical, mental health and substance misuse healthcare services in prisons across the East Midlands, Lincolnshire & Leicestershire.

The Directorate provides healthcare to 7 prisons and a short term holding facility. You are part of a large peer group of 400+ healthcare professionals with access to peer support, supervision and excellent opportunities for learning and development. We also offer services within the Personality Disorder Pathway, including Therapeutic Communities (within prisons), Community and Prison Personality Disorder services and specialist Veteran Services.

We are committed to working in partnership with prison services, national probation service other healthcare providers and our criminal justice system partners to improve health, support justice to reduce re-offending behaviour. The Offender Health Team truly believes it can make a difference to the lives of offenders by offering consistent, high-quality care in primary, mental health and substance misuse services that are equivalent to health services delivered outside of Prison.

Person Specification

Qualifications

Essential

A current professional registration nursing RMN/RGN, , Social Work, RCGP1 & 2 Master's degree or willingness to work towards this Evidence of CPD

Desirable

Mentorship qualification Master's degree in a related field.

Experience

Essential

Experience of Managing teams and substance misuse services Experience of performance Management Knowledge and Experience in the provision of care to the complex needs of Substance Misuse patients Extensive experience of working within clinical and psychosocial substance misuse services Experience of working with offenders/criminal justice system

Desirable

Experience of developing services

Knowledge

Essential

Good Knowledge of safeguarding Knowledge and understanding of the interface across Clinical pathways Knowledge of therapeutic approaches used in secure environments including the Recovery Agenda Knowledge and experience of risk assessment and implementation

Skills

Essential

Teaching and influencing negotiation and supervision skills Excellent patient focused assessment skills Investigative skills Leadership skills Excellent written and verbal communication skills Ability to work within a multi-disciplinary team as a senior member and represent nursing perspective in a variety of settings Commitment to clinical and managerial supervision

Values and Behaviours

Essential

All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation

  • Leicestershire, United Kingdom Service Care Solutions Full time

    Job Overview:The ideal candidate will be an innovative and dynamic individual with a working knowledge of financial management systems and insurance industry practices.Key Responsibilities:Provide professional insurance advice to departments and stakeholders.Process and manage claims, liaise with insurance brokers and insurance companies.Have in-depth...


  • Leicestershire, United Kingdom Service Care Solutions Full time

    Job Overview:The ideal candidate will be an innovative and dynamic individual with a working knowledge of financial management systems and insurance industry practices.Key Responsibilities:Provide professional insurance advice to departments and stakeholders.Process and manage claims, liaise with insurance brokers and companies.Knowledge of insurance...


  • Leicestershire, United Kingdom Service Care Solutions Full time

    Job Overview:The ideal candidate will be an innovative and dynamic individual with a working knowledge of financial management systems.Key Responsibilities:Provide professional insurance advice to departments and stakeholders.Process and manage claims, liaise with insurance brokers and companies.Have in-depth knowledge of insurance policies, terms and...


  • Leicestershire, United Kingdom Service Care Solutions Full time

    Job Overview:The ideal candidate will be an innovative and dynamic individual with a working knowledge of financial management systems and a strong understanding of business operations.Key Responsibilities:Provide professional financial advice to departments and stakeholders.Process and manage claims, liaise with insurance brokers and insurance...


  • Leicestershire, United Kingdom Venn Group Full time

    Service Delivery Manager – HR & PayrollStart: ASAP, July 2024Rate: £400p/d umbrella Inside IR35Location: LeicestershireWorking Pattern: Hybrid - 2 days p/w in the office but this can be flexibleHours: 37hrs per week, Mon-Fri, 8am-4pmOur client is looking for an experienced Service Manager to join them on an interim basis for the next 3-6 months...


  • Leicestershire, United Kingdom Macildowie Recruitment and Retention Full time

    THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Manager working for a business based in Leicestershire. In this role you will be responsible for the Customer Service Centre Team to identify, develop and implement customer service process improvements.This is a permanent full time position.THE ROLE & YOUR RESPONSIBILITIES: Managing...

  • Financial Advisor

    1 month ago


    Leicestershire, United Kingdom Service Care Legal Full time

    Service Care Solutions are currently recruiting on behalf of a local authority in Leicestershire, for a Financial Advisor to join their team. Job Description Require innovative and dynamic individuals with a working knowledge of school's financial management system, for example SIMS FMS, ACCESS. A clear understanding of school financial management...

  • Financial Advisor

    1 month ago


    Leicestershire, United Kingdom Service Care Legal Full time

    Service Care Solutions are currently recruiting on behalf of a local authority in Leicestershire, for a Financial Advisor to join their team.Job Description Require innovative and dynamic individuals with a working knowledge of school's financial management system, for example SIMS FMS, ACCESS.A clear understanding of school financial management processes,An...


  • Leicestershire, United Kingdom PSR Solutions Full time

    Mechanical Services SupervisorPSR Solutions is seeking a skilled Mechanical Services Supervisor to oversee our growing HVAC service and maintenance division. This role has emerged from the expansion of our HVAC installation sector, leading to an increased demand for dedicated service management.Key Responsibilities:1. Drive business growth and nurture client...


  • Leicestershire, United Kingdom Blank Space Recruitment Full time

    Job OverviewWe are seeking a highly skilled Account Manager to join our team at Blank Space Recruitment. As a key member of our client services team, you will be responsible for developing and maintaining strong relationships with our clients in the retail design industry.Key Responsibilities:Work closely with clients to understand their needs and develop...


  • Leicestershire, United Kingdom Venn Group Full time

    Service Delivery Manager – HR & PayrollStart: ASAP, July 2024Rate: £400p/d umbrella Inside IR35Location: LeicestershireWorking Pattern: Hybrid - 2 days p/w in the office but this can be flexibleHours: 37hrs per week, Mon-Fri, 8am-4pmOur client is looking for an experienced Service Manager to join them on an interim basis for the next 3-6 months...

  • Service Manager

    3 weeks ago


    Hinckley, Leicestershire, United Kingdom Angus Lift Trucks Full time

    Role : Service Manager Additional Benefits : Competitive Basic, Performance Bonus, Vehicle, Pension, Life Cover, Health Cash Plan, Position - Service Manager - Materials Handling Angus Lift trucksare actively recruiting for a service manager to work within a busy depot environment. You will ideally have experience working with materials handling...

  • Service Manager

    3 weeks ago


    Hinckley, Leicestershire, United Kingdom Angus Lift Trucks Full time

    Role : Service Manager Additional Benefits : Competitive Basic, Performance Bonus, Vehicle, Pension, Life Cover, Health Cash Plan, Position - Service Manager - Materials Handling Angus Lift trucksare actively recruiting for a service manager to work within a busy depot environment. You will ideally have experience working with materials handling...


  • Leicestershire, United Kingdom Sterling Personnel Ltd Full time

    Reporting to: Head of AccountLocation: LeicesterThis is a great opportunity for an experienced client facing accounts manager looking for their next career move to work in our client services department. They are a fast paced organisation and are looking for someone that has worked in a similar type of role. They specialisein the supply of POS/POP within the...


  • Leicestershire, United Kingdom Sterling Personnel Ltd Full time

    Reporting to: Head of AccountLocation: LeicesterThis is a great opportunity for an experienced client facing accounts manager looking for their next career move to work in our client services department. They are a fast paced organisation and are looking for someone that has worked in a similar type of role. They specialisein the supply of POS/POP within the...

  • Financial Advisor

    2 weeks ago


    Leicestershire, United Kingdom Service Care Solutions Full time

    The ideal candidate will be an innovative and dynamic individual with a working knowledge of financial management systems. Job Overview: Officer is required to give professional insurance advise to departments. Process and manage claims, liaise with Insurance Brokers and Insurance Companies. Knowledge of insurance policies, terms and conditions, claims...

  • Financial Advisor

    2 weeks ago


    Leicestershire, United Kingdom Service Care Solutions Full time

    The ideal candidate will be an innovative and dynamic individual with a working knowledge of financial management systems.Job Overview:Officer is required to give professional insurance advise to departments.Process and manage claims, liaise with Insurance Brokers and Insurance Companies.Knowledge of insurance policies, terms and conditions, claims process,...

  • Financial Advisor

    2 weeks ago


    Leicestershire, United Kingdom Service Care Solutions Full time

    The ideal candidate will be an innovative and dynamic individual with a working knowledge of financial management systems. Job Overview: Officer is required to give professional insurance advise to departments. Process and manage claims, liaise with Insurance Brokers and Insurance Companies. Knowledge of insurance policies, terms and conditions, claims...

  • Financial Advisor

    2 weeks ago


    Leicestershire, United Kingdom Service Care Solutions Full time

    The ideal candidate will be an innovative and dynamic individual with a working knowledge of financial management systems. Job Overview: Officer is required to give professional insurance advise to departments. Process and manage claims, liaise with Insurance Brokers and Insurance Companies. Knowledge of insurance policies, terms and conditions, claims...

  • Financial Advisor

    2 weeks ago


    Leicestershire, United Kingdom Service Care Solutions Full time

    The ideal candidate will be an innovative and dynamic individual with a working knowledge of financial management systems.Job Overview:Officer is required to give professional insurance advise to departments.Process and manage claims, liaise with Insurance Brokers and Insurance Companies.Knowledge of insurance policies, terms and conditions, claims process,...