Junior Operations Coordinator

4 weeks ago

London, United Kingdom The Travel Coorporation Full time

Travel Corporation Asia (TCA) is a Destination Management Company offering B2B services to Europe, the UK, and the Easter Mediterranean to Travel Agents throughout Asia.

We have a new opportunity for a pro-active and motivated person to join our team as a Junior TCA Operations Coordinator at our London office. The role offers the right candidate a chance to learn about an exciting part of the travel business and become an integral part of the TCA operational team.

If you are passionate about travel, driven by service and delivery and ready to be a key player in a small, thoughtful, and hardworking team we look forward to hearing from you.

Responsibilities 

Coordinating tour operations for Asian tour groups from start to end Negotiating with suppliers and booking services within budget Understanding and managing quotations to calculate supplements and reductions accurately Dealing with different Asian markets and agents, maintaining strong relationships with multiple agent accounts Providing support for the Tour Leaders on the road and handling on the road issues and emergency calls Communicating professionally with both internal and external stakeholders Providing a high level of customer service and working successfully with internal departments to ensure the best possible service for our clients Ensuring the quality of services provided matches group expectations Proposing alternative routes, itineraries, tour ideas if a problem occurs Monitoring cancellation deadlines, working in an efficient and timely manner

Skills & Experience 

Excellent organisational skills with attention to detail necessary Mandarin or Cantonese language required (other preferred languages – Malay / Thai) Excellent spoken and written English Ability to work in a fast-paced environment and manage well under pressure Good geographical knowledge of Europe Tour operations experience advantageous Strong numeracy skills Good communication skills and the ability to problem solve and manage challenging situations Ability to meet targets and deadlines Positive, bright, and can-do attitude Good team player and willingness to help others when required Excellent computer literacy skills – Microsoft, Word, Excel, Outlook, Teams; Travel Studio experience advantageous

Perks

After your first year, you get an annual travel credit to travel on any one of our core travel brands.You also get 2 weeks a year where you can work from anywhere in the world, your choice.To grow – we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we support external learning and development courses that interest you and drive your passion.Giving back - we give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.

The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you.

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