Revenue and Benefits Team Leader

1 month ago

Spalding, United Kingdom Get Staffed Online Recruitment Full time

Our client, Public Sector Partnership Services (PSPS), is looking for an experienced, motivated, and ambitious Revenues and Benefits professional to join them in the new position of Revenues and Benefits Team Leader.

PSPS delivers Revenues and Benefits services to around 150,000 Council Tax customers and 25,000 Benefit customers on behalf of three client councils.

Reporting to the Deputy Head of Revenues and Benefits, you will initially lead on the transfer and integration of the Customer Engagement team and function into the Revenues and Benefits service. Using your leadership skills, along with your extensive technical knowledge and experience in Revenues and Benefits, you will lead and develop a high-performing team that puts the customer at the heart of the service. Achieving first-time resolution and reducing demand are key objectives.

As a leader within PSPS, you will work collaboratively as part of the Revenues and Benefits Management Team, contributing to the direction and transformation of the service and fostering a ‘one team’ culture.

If this sounds like the right role for you, our client would love to hear from you

What our client needs from you:

  • Exceptional technical knowledge and extensive experience in local taxation and/or housing benefits
  • Ability to lead, develop, and motivate a high-performing team in a busy and demanding environment
  • Excellent communication, ICT, and change management skills
  • Exceptional planning and organisation skills, with the ability to adapt and respond efficiently and confidently to changing demands and priorities

Our client offers great benefits including:

  • Local Government Pension Scheme, with a 23.1% employer contribution
  • 26 days annual leave plus bank holidays, with the option to purchase up to 5 additional days
  • Birthday off as an extra day of leave
  • Agile working policy, requiring a minimum of 2 days in the office per week
  • Employee Assistance Programme
  • Employee Benefits Platform, offering retail, holiday, and leisure discounts
  • Inclusive employment policies, including a gender-neutral Family Parental leave policy and provisions for time off to support employees during special or challenging life moments
  • Support for your career development

About Our Client:Public Sector Partnership Services (PSPS) is a Local Authority Trading Company (LATCo) wholly owned by East Lindsey District Council, South Holland District Council, and Boston Borough Council. Operating from offices in Spalding, Boston, and Horncastle, PSPS provides services in Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

PSPS primarily delivers these services to their three client Councils as part of the South and East Lincolnshire Councils Partnership (S&ELCP), as well as to a resident population of approximately 305,000 within South Holland, East Lindsey, and Boston.

Our client aims to be a competitive employer of choice within the local area and the public sector. They strive to model their values and behaviours, investing in and developing their people, and seek to be bold and innovative.

PSPS is committed to being a Disability Confident employer and is an equal opportunities employer.

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