Business Support Officer

3 weeks ago

Warrington, United Kingdom Torus Group Full time

Are you passionate about supporting sales operations and contributing to the delivery of high-quality housing?

Torus Group is seeking a dedicated Sales Business Support Officer to join our dynamic Torus Developments team in Warrington. This permanent role offers the opportunity to play a crucial part in Torus Housing Group’s ambitious plan to deliver 5,300 new homes across the Northwest region by 2025.

Reporting to the Sales Business Support Manager, you will assist in delivering Shared Ownership and Outright sales, as well as first lets for Rent to Buy properties, ensuring our customers’ aspirations and business objectives are met.

If you have a strong understanding of the housing market, a commitment to excellent service, and a desire to contribute to a major development programme, we want to hear from you.

Responsibilities:

  • Instruct the conveyancing solicitor on the individual plot sales, dealing with purchasers’ solicitors enquiries.
  • Deal promptly with customer requests for information and maximize opportunities to engage with potential purchasers.
  • Process all sales related invoices, raising purchase orders as goods are ordered.
  • Understand the requirement included within a section 106 agreement relating to the marketing approach for a development.
  • Record all sales performance throughout the varies stages of the sales process, in order to support the internal Development Control Framework, reporting in person at all levels.
  • Make recommendations about tenure mix, product, design, and specification on new developments and advise on market trends to ensure that we deliver homes and services that meet market needs.
  • Assist the team in the provision of an equity staircasing function ensuring compliance with regulation and meeting company targets relating to staircasing.
  • Keep up to date with government changes in legislation and the introduction of new products/tenures.
  • Carry out duties with full regard to and in accordance with the Consumer Credit License, GDPR and other relevant legislation.
  • To have knowledge of a range of affordable home ownership products, mortgage lender requirements to ensure that we deliver products and services in line with our customers’ needs.

Skills & Experience:

  • Evidence of and commitment to continual professional and personal development
  • Previous experience in a Business Support role
  • Experience of working in a target driven/commercial environment
  • Track record in delivering services which have resulted in measurable business benefits
  • Knowledge of affordable home ownership products
  • Proven ability to achieve excellent customer service
  • Evidence of operating collaboratively to take collective responsibility for overall performance Evidence of co-ordinating

What we offer:

Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer:

  • Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service.
  • Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
  • Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly.
  • Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
  • Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.
  • Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
  • Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
  • Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
  • Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.
  • Social Activities: Torus has a designated social committee who organise events throughout the year aimed as supporting employee’s wellbeing, feeling of belonging and driving an inclusive workplace.

 

Interview Process:

  • Candidates will undergo in-person interviews, consisting of a competency-based interview.

Additional Information:

  • Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
  • Right to work verification
  • Qualification certificate check
  • 2x Completed references
  • OH Health Questionnaire – Fit For Work
  • DBS check (if required for role)
  • Completion of all new starter documentation including signed T&C’s

We reserve the right to close the vacancy early should a suitable number of applications be received. 

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