Business Support Officer

5 months ago

Warrington, United Kingdom Warrington Borough Council Full time

**The role**:
The Business Support Team within Children’s Social Care have an exciting new opportunity for an experienced admin/business support assistant. We are offering a Fixed Term, full time Business Support Officer role (12 months) with an opportunity to support our Frontline Teams to deliver a first-class service to the children, young people and families we support:
**Who are we looking for?**

We are looking for someone with the following experience and qualities:

- Good IT skills with experience in a range of software
- Experience of data-inputting
- Experience of call-handling
- Excellent team-working skills
- Ability to multi-task and prioritise and organise workload despite interruptions
- Excellent communication skills with a confidence to communicate with colleagues and partners at all levels
- Ability to work on own initiative and as part of a team
- Good decision-making skills
- Flexible and able to work under pressure
- Committed to improving outcomes for children & families

Hours of work are Monday - Friday: 09:00 - 17:00 (30 minute unpaid lunch).

**What will you be doing?**

Providing a professional, high quality administrative/business support service within the Business Support team. This will include support for of a range of different processes and following a variety of procedures. We need you to provide an excellent support service to our Child in Need and Child in Care Teams by providing a minuting service - including setting agendas, taking formal minutes and uploading data, post meeting. You will work as a key part of the team, using initiative and problem-solving to support the service to achieve its objectives, including seeking out responses to queries/undertaking any ad-hoc tasks/pieces of work that come into the shared inbox which may also include support for financial processes such as procurement. You will be part of a small team of similar post-holders but also part of a wider team with other duties that you may have opportunity to be involved in, should you wish to grow and develop your knowledge and skills. Please see the job description for more detail on the role and the person specification to see if your skills and experience match what the role requires.

It’s important for us to make you aware that this post will be leading on Business Support for our Child in Need/Children in Care Service - this means that a big part of the role will be attending meetings where you might be hearing and inputting sensitive and sometimes upsetting information about very vulnerable children and young people. This means the utmost confidentiality is required along with a high level of personal resilience. You will of course be supported fully if needed, we just feel it’s important to highlight that information at the out-set. It’s a really rewarding and important role that will support our Front Line workers to keep children safe in Warrington.

**How to apply**:
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

Warrington Borough Council is a Disability Confident employer

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