IT Site Support Engineer

1 month ago

Royal Leamington Spa, United Kingdom Forseven Full time

Forseven is rethinking what it is to be a car company through powerful technologies and engineering excellence. A new take on an established industry, we’ve got a growing team that is knowledgeable, experienced and deeply passionate about this endeavour.

We’re seeking an IT Site Support Engineer to join our rapidly growing team. Reporting to our Service Delivery Manager, you will provide first and second line support for Forseven colleagues supporting the growth and development of the IT services and provisions. Working closely with the external service desk provider and the wider IT team you will be the physical presence fronting IT technical support and help maintain the company IT infrastructure.

This pivotal role will operate in an on-site capacity from our offices near Leamington Spa. The successful candidate will have the opportunity to work alongside some of the most visionary minds in the automotive field.

This is a rare and exciting opportunity to become part of a scale-up, where your contributions will play a crucial role in shaping the future of our forward-thinking company. With its rapid growth trajectory and dynamic nature, Forseven offers you an exceptional platform to help drive strategy as we expand into new horizons.

What you'll do

  • Managing any tickets allocated and prioritising based on business impact
  • Troubleshoot IT issues in a positive and timely fashion
  • Ensuring new starters or transfers to location are provisioned appropriately
  • Ensure there is an adequate supply of IT-related stock for a business, such as cables, routers, adapters and any other equipment necessary for the functioning of their systems.
  • Supporting projects across the organisation where appropriate
  • PLM apps support

Who you are

  • Hold or be willing to work towards a related NVQ Level 3
  • Full valid driving license is desirable
  • Previous IT experience advantageous
  • Knowledge of Windows and macOS environments.
  • Basic networking knowledge.
  • PLM apps support
  • The ability to work one-on-one with clients as well as within a support team;
  • The ability to break down an issue logically, providing a solution based on methodical problem solving;
  • Being good at listening and understanding a technical issue to provide clear, unambiguous feedback;
  • Having a steady and positive disposition, being patient with technical setbacks or time-consuming problems
  • Confident & professional telephone manner
  • Good communication skills, written and verbal
  • Ability to communicate at all levels, both internally and externally
  • Ability to work under pressure and meet targets and deadline

About Us

Forseven is building something new. By thinking differently. To create a new car company for the world.

Guided by expert leadership and powered by brilliant minds from the luxury, automotive and technology worlds, we’re committed to continuous improvement and the highest standards of quality. We promote a culture of excellence, integrity, and sustainable growth.

Together we are establishing a new legacy. Join us.

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