Desktop Build Engineer
3 days ago
**About the Role**
Vertex IT Solutions is seeking a skilled Desktop Build Engineer to join our team in Warwick. As a Desktop Build Engineer, you will be responsible for providing hardware and software support to our clients, both remotely and on-site.
Key Responsibilities:
- Provide standard incident break-fix support for laptop and desktop devices
- Manage and deliver service requests, deploying desktop and laptop solutions to clients
- Assist with mobile smartphone and tablet support, including Apple iPhone and iPad products
- Diagnose problems accurately using available resources and technical knowledge
- Manage tickets and asset recording using agreed client processes on provided systems
Requirements:
- PC literate
- Customer-facing skills
- Windows OS literate
- Basic knowledge of server OS and navigation
- Basic hardware knowledge, including laptop keyboards, memory, and hard drives
Desirable Skills:
- Active Directory and SCCM experience
- Network fault troubleshooting
- Network builds
- PC/Desktop Support knowledge, including Windows XP, Windows 7, 8.1, and 10, and Windows Office Suites
- VPN and remote work on machines
- iPad and Windows Tablet experience
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