![Quantios](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
2 months ago
We are hiring for Customer Success Manager based in Fleet, Hampshire (Hybrid working 1-2 days a week in office). The role will come with a competitive salary and benefits package including 25 days holiday plus bank holidays, company bonus, pension, private medical, life assurance, income protection and more.
Job Descriptions:
• Provide best practice guidance to customers that initially delivers a rapid and safe implementation and in the longer term enables them to derive maximum value from their Quantios investment.
• Grow overall satisfaction among our customer-base and ultimately converting customers to customer evangelist through regular discovery and feedback sessions.
• Guide and lead customers, gather and clearly document requirements, coordinate milestones, and be involved in the tasks and activities to deliver upon the identified requirements to the product capability.
• Conduct reviews of their use of Quantios products to ensure they are maximizing the benefit/value from what the product has to offer and encourage adoption of newer capability.
• Work with pre-sales team to establish the likely effort and definition of the project and contribute to the playbook of steps required to transition the customer to live use of the Quantios product.
• Jointly work with internal stakeholders from Customer Services, Professional services, Learning Academy, Sales, Product and Account Management.
• Undertake and work closely with customers delivering ad'hoc consultancy services to deploy additional modules or functional capabilities within the product or conducting Ways of Working.
• Self-manage personal workload of issues against agreements, timelines and business impact.
• Contribute towards the Customer Success KPI and targets as part of the teams' objectives.
Job Requirements:
• 5+ years' experience of providing customer success within the business or as a software vendor with hands on experience with Microsoft Dynamics 365 Business Central or similar preferred
• Excellent customer happiness skills. Able to confidently lead conversations, train, demonstrate empathy, set appropriate expectations, and handle shifting workload priorities and tasks with the needs of the customer in mind.
• Excellent problem-solving skills, including attention to detail, a pragmatic approach and the ability to identify multiple options and recommend preferred solutions.
• Excellent and confident interpersonal and communication skills (both written and oral) to enable effective management of customer expectations in a professional, methodical and mature manner.
• Advanced experience and demonstrated knowledge Microsoft Office suite and Microsoft Technologies (MS SharePoint, Power Platform, Visio).
• Solid understanding of the business environment in which we operate (Trust Admin, Co-Sec and fund Admin) and eagerness to understand and assess market developments.
• Planning – a proven ability in sound planning and persistent execution; will understand how to align resources, balance conflicting and changing demands through prioritization, seek the input of key constituents, and manage others to achieve desired results.
• Process orientated – demonstrated ability to develop repeatable processes or improve existing processes
Travel to offices and client sites in the UK, Channel Islands and overseas may be required.
We have other current jobs related to this field that you can find below
-
Software Support and Customer Success Executive
2 months ago
Portsmouth, Hampshire, United Kingdom Lead Forensics Full time €30,000 - €40,000Customer Success Manager Portsmouth, UK) Hybrid/Office based Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to...
-
Software Support and Customer Success Executive
2 months ago
Portsmouth, Hampshire, United Kingdom Lead Forensics Full time €30,000 - €40,000Customer Success Manager Portsmouth, UK) Hybrid/Office based Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to...
-
Customer Relations Manager
4 weeks ago
Hampshire, United Kingdom Care UK Full timeFull timeCare Home BasedWe have an exciting new role for a Customer Relations Manager based at Parker Meadows care home in Fareham. As an experienced sales and business development professional who thrives on meeting revenue targets you will relish the opportunity to help shape the future of care.Care UK is an awarding winning private care company with over...
-
Customer Sales Manager
4 weeks ago
Hampshire, United Kingdom Care UK Full timeAverage OTE £50,000+ Uncapped CommissionFull timeCare Home BasedWe have an exciting new role for a Customer Relations Manager based at one of our care homes in Sussex. As an experienced sales and business development professional who thrives on meeting revenue targets you will relish the opportunity to help shape the future of care.Care UK is an awarding...
-
Customer Development Manager
4 weeks ago
Hampshire, United Kingdom Alexander Steele Recruitment Full timeCustomer Account ManagerAlexander Steele are working exclusively with a globally successful alcoholic spirits business. The business have a portfolio of market leading brands, and they are enjoying a significant period of growth. They are expanding their On Trade sales team. Field Based – South Coast (Devon - East Sussex)Up to £38k + car allow + 10% bonus...
-
Customer Service Manager
2 months ago
Charlton, Hampshire, United Kingdom The Boutique Recruiter Ltd Full timeCustomer Service Manager – Andover – £50k - £60k DOE Do you come from the capital equipment sector? (Manufacturing / Life Science / Pharmaceutical / Healthcare) Would you like to work for an inspirational engineering company making revolutionary products that really can make a difference to people’s lives? We are looking for resilient, passionate...
-
Customer Service Manager
2 months ago
Charlton, Hampshire, United Kingdom The Boutique Recruiter Ltd Full timeCustomer Service Manager – Andover – £50k - £60k DOEDo you come from the capital equipment sector? (Manufacturing / Life Science / Pharmaceutical / Healthcare) Would you like to work for an inspirational engineering company making revolutionary products that really can make a difference to people’s lives?We are looking for resilient, passionate...
-
Customer Sales Manager
5 days ago
Hampshire, United Kingdom Care UK Full timeCare Home BasedFull timeWe have an exciting new role for a Customer Relations Manager based at Parker Meadows care home in Fareham. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Parker Meadows through community relationships, events, and PR, ensuring a high level of customer...
-
Customer Contact Advisor
2 months ago
Hampshire, United Kingdom Premier Recruitment Solutions Full time**Salary Offer**: 24000 - 24000 **Job Reference**: 1510 Customer Contact Advisor As a Customer Advisor you will be responsible for maintaining a friendly and efficient customer interface for service work; you will look after our inbound service and maintenance bookings. You will be also making outbound calls to existing customers and produce service plan...
-
Customer Development Manager
4 weeks ago
Hampshire, UK, South East England, United Kingdom Alexander Steele Recruitment Full timeCustomer Account ManagerAlexander Steele are working exclusively with a globally successful alcoholic spirits business. The business have a portfolio of market leading brands, and they are enjoying a significant period of growth. They are expanding their On Trade sales team. Field Based – South Coast (Devon - East Sussex)Up to £38k + car allow + 10% bonus...
-
Customer Experience Manager
1 week ago
Alton, Hampshire, United Kingdom Sainsbury's Full time €30,250Customer Experience Manager Apply (by clicking the relevant button) after checking through all the related job information below. Salary: From £30,250 Location: Alton Store, Alton, GU34 1SS Contract type: Permanent Business area: Retail Closing date: 19 August 2024 Requisition ID: 243379You’re ambitious for more leadership responsibility. Maybe one...
-
Customer Experience Manager- Customer Care
1 week ago
Alton, Hampshire, United Kingdom Sainsbury's Full time €30,250Customer Experience Manager Contract type: Permanent Maybe one day, you’d like to run your own store or take on a bigger role in the future. This is a well – balanced management role with clear accountability – you’ll understand exactly what’s expected of you and who to turn to for support. Our purpose is that driven by our passion for food,...
-
Hampshire, United Kingdom Charles Taylor Full timeJob Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance) Reports to: Team Leader Department: Assistance Location: Lakeside/Portsmouth ** To apply to this Customer Service - Billing and Network Administrator vacancy, you must live and be eligible to work in the United Kingdom. ** Join our dynamic...
-
Customer Service Representative
2 months ago
Hampshire, United Kingdom ISS Facility Services Full time**Contract: Barclays** *** **Location: Hampshire** *** **Hours of work: 40** *** **Contract Type: Permanent** *** **We need to hire for the role of Customer Service Representative because this position is crucial for the seamless operation and success of our 24x7x365 Service Centre. The primary objective of this role is to provide exceptional...
-
Customer Service Manager
4 days ago
Hook, Hampshire, United Kingdom Office Angels Full timeA well known electronics manufacturer near Basingstoke is seeking a Customer Service Manager, your main focus will be to manager the customer account management team to ensuing customer satisfaction via effective communication, while maintaining customer accounts through the full customer life cycle Salary - up to £55,000 Working schedule - Monday to...
-
Customer Account Manager
6 days ago
Hook, Hampshire, United Kingdom Office Angels Full timeOffice Angels have teamed up with a forward thinking and dynamic company within electrical manufacturing, they are looked to bolster there customer account team. As a Key Account Manager you will be the face of the company and be responsible for managing customer accounts throughout the life cycle. Salary: £35,000 t0 £44,000 DOE Hours: Hybrid working 3...
-
Customer Account Manager
1 month ago
Hook, Hampshire, United Kingdom Office Angels Full timeOffice Angels are supporting a forward thinking and dynamic organisation within electrical manufacturing, they are looked to bolster there customer account team. As a Key Account Manager you will be the face of the company and be responsible for managing customer accounts throughout the life cycle. Salary: £39,000 t0 £44,000Hours: Hybrid working 3 days on...
-
Delivery Station Customer Service Associate
3 months ago
Hampshire, United Kingdom Amazon.com Full time**Job title - **Customer Service Delivery Station Liaison - **Location** - DLS4- Amazon Logistics, Unit 1 P L P Wakefield, The Wilfred, OSSETT, WF5 9EE - **Pay Rate** - £11.40 - **Shift**: Sunday-Wednesday 10:00-20:45 - **Contract**: Perm, Fulltime. - Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer...
-
Delivery Station Customer Service Associate
3 months ago
Hampshire, United Kingdom Amazon UK Services Ltd. Full time**What are your hours?** This role requires working variable hours to match when customers need us most. You will work Sunday to Wednesday 10:00am to 20:45pm.**What qualifications do we need from you?** - Have the right to work in the United Kingdom without restrictions - Experience in customer service, retail or hospitality industry - Flexible with regards...
-
Customer Service Manager
3 weeks ago
Andover, Hampshire, United Kingdom GEM Product Solutions Ltd - TA GEM Personnel Full time €32,000 - €38,000Customer Service Manager Building Products & Supplies Merchant Location: Andover, Hampshire Salary: Starting at £32,000 PA - £38,000.00 (Dependent Upon Experience) Contract Type: Permanent Working Hours: Monday Friday, 7:30 am to 5:30 pm (1 Hour Unpaid Break) Role Summary The Customer Service Manager will be accountable for all customer service...