Senior Manager, Enterprise Payments Product Development
1 month ago
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold ourand powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join #TeamAmex and lets lead the way together.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences from payments to rewards to servicing that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers lives and help set us apart in the industry.
As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers evolving payment needs.
This role is an exciting opportunity to build modern foundational bill payment capabilities for the Enterprise Payments Center of Excellence (COE). The incumbent will be a leader within a large scale, enterprise-wide program established to accelerate the development of our enterprise payment services and redesign the operating model surrounding it to drive excellence in payment execution. Reporting to the Director of Product Development, this role will help to build the next generation of bill payment capabilities.
How will you make an impact in this role?
Collaborate with Product Management teams to translate product strategies and roadmaps into technical capabilities and actionable delivery plans. Develop capability release plans with key stakeholders, e.g., Product Management, Engineering, Operations, business owners, market teams, etc. Participate in the discovery and envisioning of capabilities that power key customer journeys across American Express. Drive the definition and refinement of capabilities, features, user stories and associated success criteria. Define market specific platform requirements for inclusions in global platforms and market expansion release plans. Develop the delivery strategy for modernization, establishing a playbook for enablement expansion and scaling of modern payment capabilities across the globe. Prioritize and sequence the delivery of payment capabilities within scrums and participate in cross team/train delivery planning Monitor and assess delivery and performance metrics to identify opportunities to improve delivery predictability, time to market, delivery of iterative value to the business or to make enhancements. Act as a bridge between technical teams and business stakeholders to ensure clear communication, understanding, and alignment on product goals and progress against them. Foster a collaborative culture within the organization focused on delivery excellence and doing it the right way.Minimum Qualifications
Relevant experience: Significant years experience in product development Payments expertise: Passion for payments and the advancement in technologies driving innovation in the payments ecosystem. Passion for results: Passion to drive execution and deliver results in a dynamic and highly matrixed environment. Delivery track record: Proven ability to drive change, lead adoption of new ways of working, and leverage scaled agile practices to drive successful product development and delivery. Product experience: Demonstrated ability to lead and manage a product organization driving large, complex, and transformational initiatives. Analytical mindset: High-intellectual curiosity and strong analytical and critical thinking skills with experience in complex problem solving and strategic thought leadership. Highly collaborative: Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver on shared objectives. Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience. Regulatory expertise: Strong understanding of the regulatory landscape affecting payment systems, including AML, KYC, OFAC, PSD2. Payment scheme expertise: Proven experience with payment schemes and their compliance requirements, including experience with The Clearing House, The Federal Reserve, Nacha, SEPA, Faster Payments Scheme, etc. Program management: Demonstrated ability to lead and manage comprehensive compliance programs in partnership with key stakeholders. Project management: Exceptional project management skills with flawless organizational skills and attention to detail.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
-
Burgess Hill, West Sussex, United Kingdom American Express Full timeYou Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you...
-
Burgess Hill, United Kingdom American Express Full timeYou Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a...
-
Product Management Senior Analyst
4 weeks ago
Burgess Hill, West Sussex, United Kingdom AMEX Full timeYou Drive Progress. We Support You. With the right support, individuals and organizations can advance in remarkable ways. At American Express, you become part of a global and diverse team committed to empowering our clients, communities, and each other. Here, you will develop and thrive as we assist you in crafting a career path that is distinctive and...
-
Senior Manager
1 day ago
Burgess Hill, United Kingdom AMEX Full timeYou Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...
-
Senior Manager
2 days ago
Burgess Hill, United Kingdom American Express Full timeYou Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a...
-
Senior Manager-Digital Product Management
1 week ago
Burgess Hill, United Kingdom AMEX Full timeYou Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...
-
Senior Manager-Digital Product Management
7 days ago
Burgess Hill, West Sussex, United Kingdom American Express Full timeYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a...
-
Senior Manager-Digital Product Management
7 days ago
Burgess Hill, United Kingdom American Express Full timeYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
-
Senior Analyst for Product Management
1 month ago
Burgess Hill, West Sussex, United Kingdom American Express Full timeYou Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you...
-
Senior Analyst for Product Management
1 month ago
Burgess Hill, United Kingdom AMEX Full timeYou Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...
-
Senior Analyst for Product Management
1 month ago
Burgess Hill, United Kingdom American Express Full timeYou Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a...
-
Senior Digital Product Manager
1 month ago
Burgess Hill, West Sussex, United Kingdom American Express Full timeYou Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you...
-
Senior Digital Product Manager
1 month ago
Burgess Hill, United Kingdom AMEX Full timeYou Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...
-
Senior Digital Product Manager
1 month ago
Burgess Hill, United Kingdom American Express Full timeYou Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a...
-
Senior Debit Product Manager
3 weeks ago
Burgess Hill, West Sussex, United Kingdom AMEX Full timeAbout American Express American Express is a global financial services company renowned for its premium credit cards, travel rewards programs, and merchant services. We empower businesses and individuals to make every transaction count through innovative payment solutions and exceptional customer experiences. Our Organization: Global Merchant & Network...
-
Senior Manager
4 weeks ago
Burgess Hill, United Kingdom American Express Full timeYou Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a...
-
Senior Manager
4 weeks ago
Burgess Hill, United Kingdom AMEX Full timeYou Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...
-
Senior Manager
2 weeks ago
Burgess Hill, United Kingdom American Express Full timeYou Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a...
-
Senior Manager
3 days ago
Burgess Hill, West Sussex, United Kingdom American Express Full timeYou Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you...
-
Senior Manager
3 weeks ago
Burgess Hill, West Sussex, United Kingdom American Express Full timeYou Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you...
