Head of Complex Care

Job Title: Head of Complex Care

Pay Details: Annual Salary £60-£65K

Hours: 40 Hours per week

Location: North west & Midlands

Responsible to: Deputy CEO

Responsible for: Cohort of Service Managers and Organisational Clinical and Quality Standards  

Our Values  

• Supporting rights, needs, choices & dreams. 
• Seeing the possibility to make a difference in all that we do. 
• Being financially responsible and economically sustainable. 
• Embracing new technology and innovation. 
• Appreciating every colleague's contribution. 

Job Summary  

At We Change Lives, we are looking for an exceptional Head of Complex Care to lead our clinical and quality standards across our Acquired Brain Injury (ABI) services. In this pivotal role, you will ensure that the highest standards of care are delivered to individuals with complex care needs. Working closely with our central management team, you will oversee the development of clinical roles and manage the delivery of services that improve the health and wellbeing of those we support. 

As the Head of Complex Care, you will be responsible for providing skilled leadership, engaging with stakeholders and health professionals to promote best practice in care. You will monitor service quality, ensure compliance with legal frameworks, and create a culture of continuous improvement throughout our organisation. 

This role requires regular travel across the North West and Midlands, where you will provide onsite leadership and support to our services. You will collaborate with service managers to ensure that all aspects of care align with our core values, making a meaningful difference in the lives of the people we support. 

To take a lead role in managing the clinical standards across a growing organisation to ensure industry leading standards, working in partnership with other Central Managers to ensure the delivery of high standards of quality in the support we provide.  

To be accountable for the development of clinical roles and the delivery of complex care across the organisation through skilled leadership, stakeholder relationships and health professional engagement to improve the health and wellbeing of the people we support, Within this responsibility seek and obtain necessary nursing skills to lead a team in best practice of nursing standards.  

To deliver and sustain high standards of service quality, achieving a reputation for excellence through the practice of our 'WCL' values. 

In order to deliver the role, travel to designated services to deliver onsite leadership and monitoring.

This is a fantastic opportunity for someone with strong clinical and leadership experience who is passionate about driving excellence in complex care. 

Key Responsibilities 

Leadership  

• To provide leadership and development to Service Managers and Clinical Leads across WCL's Complex Services.  
• To support the Service Managers to lead colleagues in developing the service, increase performance and improving quality standards through dissemination of organisational strategic outcomes.  
• In partnership with other central roles, use data analysis to assess themes, trends and root causes to improve performance of delivery.  
• To ensure all reporting requirements are adhered to, these include, but not an exhaustive list; Safeguarding, CQC, RIDDOR, Insurance and DBS.  
• To utilise, promote and ensure compliance with WCL's Policies and Procedures.  
• To take responsibility for the review of clinical policies and procedures such as Medication and Tracheostomy care to ensure high standards of care. 
• Promote the health and wellbeing of the people we support through awareness and improvement initiatives.  
• To ensure all services work within the legal frameworks in relation to mental capacity.  
• To monitor service performance and support the development and completion of improvement action plans.  
• To take responsibility for own learning in relation to changes to regulatory requirements and disseminate information to services.  
• Conduct team meetings to evaluate performance, provide knowledge and training and team cohesion.  
• Represent the organisation at external meetings, conferences and events as required.  
• In the absence of a Service Manager (for your designated cohort), fulfil the role and responsibilities.  

Colleagues 

• To Support the Deputy CEO/Head of Care in selection, recruitment, induction, retention and development of all clinical and complex management roles in accordance with legislation and company guidelines.  
• To support the organisation to ensure appropriate numbers and skills mix of colleagues to meet the requirements of each service.  
• Support services providing clinical and support with additional mentorship, supervision and competency assessments. 
• Support the induction of clinical roles and newly qualified nurses in their role.  
• Ensure there is effective communication and dissemination of information on a frequent and regular basis using various methods to all colleagues. 
• To support clinical roles to manage delegation of clinical duties.  

Business (Quality Assurance)  

• Support the organisation to deliver effective financial performance in accordance with WCL policy.  
• Support services to maintain strong occupancy levels through strong commissioner relationships.  
• Support services to perform against established hours and contractual allocations.  
• Ensure the management of clinical resources and maintenance of clinical equipment is effective.   
• Support the Services to implement and maintain effective internal audit and review systems.   
• Support the Services to ensure that they comply with contract agreements and requirements. 
• Support the Services to optimise all opportunities to develop and maintain relevant to their local need. 
• Support the Services to track performance as set against key performance indicators (KPI's) and budgets. 
• Support the Services to review monthly action plans to ensure SMART objectives are set and delivered in Quality, Care, People and Finance measures. 
• Contribute to strategic project work such as operation excellence initiatives and new business integration.  
• Ensure all services meet regulatory and contractual requirements.  
• Promote succession planning of existing and potential employees.  
• Produce reports and business appraisals to the Quality Committee and the Board of Trustees as and when required.  
• Provide third tier, out of hours, on call support to all services in line with planned rota.  
• Provide clinical guidance to the board of trustees.  
• Support the services to maintain proactive management and monitoring arrangements to ensure on-going compliance and adherence to service contracts.  

The People We Support 

• To promote caring environments across the organisation, delivered according to the latest guidelines, best practice, legislative and regulatory requirements.  
• To establish and maintain effective methods of communication with all stakeholders.  
• Ensure that high standards of care delivery are maintained at all times and that clinical and care needs of the people we support are appropriately met.  
• Ensure that the views and preferences of the people we support, and visitors are sought and reflected in service delivery.  
• Ensure that a high level of satisfaction with the service is achieved and maintained (the people we support, relatives, colleagues, and commissioners). 
• To support the services to manage complaints and concerns appropriately and effectively in accordance with WCL policy.  
• Work with all stakeholders to continually improve relationships and service provision. 
• Maintain excellent relationships with relatives, residents, purchasers, and external agencies to build and maintain a positive reputation.  
• Understand and implement Safeguarding Vulnerable Adults policies and procedures. 
• Ensure that services using restraint do so in line with the 'Restraint Reduction Network standards, 2019' and make arrangements for PBS compliance assessments.  
• Develop health promotion activities across various services.  
• Explore funding opportunities for health initiatives.  
• Ensure clinic responsibilities are met across the organisation, these may include - 
• Observing and recording vital signs. 
• Ensuring that medical equipment is functioning properly. 
• In times of life-saving situations follow nursing standards and protocols for treatment accordingly. 
• Medication management. 
• Full Tracheostomy. 
• Distil tubes. 
• Ace procedure. 
• Flatus tube. 
• Catheter change and monitoring. 
• Bladder wash out. 
• Taking bloods. 
• Intermittent catheterisation. 
• Wound dressing. 
• Suppository. 
• Insulin administration. 
• Intramuscular injections. 
• Syringe Driver. 
• Audits. 
• Hospital appointments. 
• Dealing with pharmacy. 
• Oxygen therapy. 
• CPAP. 
• Epilepsy Management. 
• Cough assist. 
• Managing enteral tubes. 
• NG Tubes. 
• Suprapubic catheters. 

This list of duties and responsibilities is by not exhaustive, and the post holder may be required to undertake other relevant and appropriate clinical duties as reasonably required. 

Safeguarding 

To complete training on Safeguarding of Vulnerable Adults and the Mental Capacity Act and be able to understand and implement SVA and MCA policies and procedures taking responsibility for reporting safeguarding concerns.  

• Ensure compliance with safeguarding processes across the services you are responsible for. 

Health and Safety 

As an employee of WCL, the post holder has a duty under the Health and Safety at Work Act 1974, to: 

• Take reasonable care of the health and safety of themselves and all other persons who may be affected by their acts or omissions at work. 
• Co-operate with their employer to ensure compliance with Health and Safety legislation and the Health and Safety policies and procedures of the organisation. Not intentionally or recklessly interfere with or misuse, anything provided in the interests of health, safety, or welfare in pursuance of any relevant statutory provisions. 
• To support the services to ensure that adequate measures are taken to protect the health and safety of all staff including the maintenance and upkeep of a safe environment. 

Data Protection 

Respect the confidentiality of information in line with the requirements of the Data Protection Act 2018 and the organisations ISO27001 accreditation. This includes, if required to do so, obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorised persons or organisations as instructed. 

• Take lead responsibility in Data Protection for the services you are responsible for. 

• This list of duties and responsibilities is by not exhaustive, and the post holder may be required to undertake other relevant and appropriate duties as reasonably required. 

• This job description is subject to regular review and appropriate modification. 

Person Specification 

Criteria  

Essential  

Desirable  

Qualifications 

• Registered Nurse  
• Relevant management qualification and 5 years' experience in a management position 

• Evidence of personal development 
• Preference in Health and Social Care environment 

Experience 

• Assistance in Coordinating the development of colleagues 
• Managing Performance 
• 5 years' Nursing Experience  
• 5 years management Experience  
• Proven experience in clinical leadership of a social or health setting. 
• Supporting colleagues through change 
• Supporting the development of a service 

Technical Skills 

• Skilled in the recruitment, selection and retention of colleagues 
• Knowledge of the Care Standards Act and Health and Safety legislation 
• Ability to conduct audits 
• An understanding of Service Delivery for LD, MH and ABI  
• Nursing Standards  
• An understanding of Service Delivery for Older person and EMI.   
• Knowledge of the Restraint Reduction Network standards, 2019 

Personal Qualities 

• Willing and able to provide an out of hours "on-call" service. 
• Excellent leadership, inter-personal skills and a good communicator at all levels 
• Self-motivated, proactive, personable team player 
• Builds effective and credible relationships both internally and externally 
• Ability to work with and influence action through others 
• Works collaboratively with others sharing ideas and information at all times 
• Has the ability to delegate stretching responsibilities to develop people 
• Effectively builds trust with a consistent approach between actions and words 
• Will take responsibility for issues and resolve them. 
• Committed to personal development and interested in the acquisition of new knowledge and skills 
• Good personal presentation with a professional approach 
• Ability to manage multiple priorities  
• Has the ability to raise standards through innovation and new ideas 

Our Employee Benefits

As a charity, we do what we can to show our teams that we value them and the life-changing work they do, so we offer the following:

• Welcome Bonus: You'll receive £500 as a warm welcome to the team
• Training and Development: We offer access to both in-house and accredited courses. We will cover the cost of your qualification, and on completing Level 2 or above, you'll receive a £150 bonus (with an additional £50 for passing the care certificate).
• Health and Wellbeing Support: offering health and wellbeing support including 24/7 access to GP.
• Blue Light Card and other discount schemes: We cover the cost of your card, unlocking various discounts for you. Enjoy discounts on childcare, shopping, and a wide range of online training courses.
• Free Meals: Available to all staff working 12-hour shifts, ensuring you stay energized with a hot or cold meal.
• Refer a Friend: You can earn a £200 bonus for referring a friend who successfully joins WCL.
• Christmas Enhancement (Double Time): Enjoy double-time pay for allocated Christmas hours worked.
• Ongoing Technological Advancements: Benefit from our investment in new technology, including care plans and Rota apps, with full training provided. 

More About We Change Lives & 3L Care

We Change Lives (WCL) is a remarkable Northwest England-based charity, now proudly incorporating 3L Care into our expanding family of services. Dedicated to empowering individuals across a spectrum of needs, including those with learning and physical disabilities, older people, dementia, and mental health challenges, WCL's mission is to enable people to live their best lives. 3L Care brings its expertise in providing high-quality residential nursing and social care for adults with acquired brain injury. This synergy amplifies our ability to offer compassionate support through residential homes, supported living schemes, and diverse community services, ensuring a life filled with 'live, love, laugh' moments for those we support.

Interested? Apply Now 

If you're passionate about delivering high-quality care and making a positive impact on people's lives, we'd love to hear from you. Apply today, and a member of our team will be in touch to discuss the next steps.