Receptionist - Pencoed Medical Centre

2 weeks ago

Bridgend, United Kingdom GP Practice in Wales Full time

Job summary

Salary Available on Application

30 hours a week

The practice receptionists have the privilege of being the first point of contact for patients and other services and clinicians contacting the practice. Excellent written and spoken communication skills are key in order to be able to deal with any request in the most appropriate and timely manner. You will be part of an experienced team, and ongoing training is regularly provided.

Main duties of the job

Our practice receptionists are responsible for undertaking a wide range of administrative and reception duties, including the provision of general support to the clinical multidisciplinary team. Duties can include, but are not limited to, greeting and signposting patients to the appropriate healthcare professional or service (care navigation), patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. You will act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

Dynamic, friendly, fast-paced training practice with a great supportive administration and clinical team.

For more general information about the practice, please visit our website,

Job description

Job responsibilities

The main duties of the role are as follows:

a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

c. Process patient requests for appointments

d. Process repeat prescription requests

e. Initiate contact with and respond to requests from patients, team members and external agencies

f. Enter read-code data on to the clinical database

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Scan patient-related documentation and attach scanned documents to patients healthcare records

k. Direct requests for information, SAR, insurance/solicitors letters and DVLA forms, to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Carry out system searches as requested

n. Support administrative staff, providing cover during staff absences

o. Complete opening and closing procedures in accordance with the duty rota

p. Maintain a clean, tidy, effective working area at all times

q. Monitor and maintain the reception area and noticeboards

r. Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent

Desirable

Active signposting/care navigator training qualification Healthcare qualification (level 2) or working towards gaining an equivalent level Customer service qualification (NVQ or equivalent)

Experience

Essential

Experience of working with the general public

Desirable

Experience of working in healthcare setting Experience of working in a primary care environment

Knowledge and Skills

Essential

Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning & organising) Ability to work as a team member and autonomously Good interpersonal skills Ability to follow clinical policy and procedure Polite and confident Flexible and cooperative to the needs of the service Motivated Problem solver with the ability to process information accurately and effectively, interpreting data as required High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure / in stressful situations Able to communicate effectively and understand the needs of the patient Effectively utilises resources Punctual and committed to supporting the team effort

Desirable

Vision/EMIS database user skills

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