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Patient Experience and Clinical Effectiveness Lead
4 months ago
Job summary
New Role: Patient Experience and Clinical Effectiveness Lead at St. Luke's Hospice
St. Luke's Hospice is dedicated to providing exceptional, compassionate care to people with life-limiting conditions and their families. We are committed to improving our patients' quality of life and ensuring they receive the best possible care. We are excited to introduce a unique and influential opportunity for a Patient Experience and Clinical Effectiveness Lead to join our team. This vital role will drive improvements in clinical quality and patient experience across our services.
Main duties of the job
As the Patient Experience and Clinical Effectiveness Lead, you will be at the forefront of enhancing our clinical services by implementing strategies that focus on patient-centred care and clinical excellence. You will work closely with our clinical teams, patients, and families to identify areas for improvement and lead projects that enhance the effectiveness of our patient care.
About us
We are a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed. Our care considers peoples medical, spiritual and emotional needs, including support for loved ones and carers. Anyone living in Basildon and Thurrock can call on us 24 hours a day, seven days a week. Working alongside other healthcare providers, our specialist services are available at the hospice, out in the community or in a persons place of residence. Together, we fulfil peoples choices at the end of their life. We are a charity and the services we provide are free. We rely on voluntary income from local people to deliver the care they deserve.
Job description
Job responsibilities
Key Responsibilities Include:
To establish, lead and facilitate Task and Finish Groups for specific clinical, quality improvement and patient experience projects as directed, including working closely with clinical teams to influence implementation and embedding. Working directly with clinical teams to identify areas for improvement and implementing evidence-based practices. Engaging with patients and families to gather feedback and insights into their care experiences. Working under the direction of the Assistant Director of Patient Experience andClinical Effectiveness to undertake and lead projects relating to patient experience and/or clinical effectiveness including devising and monitoring service/project outcomes across the Hospice working with and engaging the clinical teams and other stakeholders. Facilitating training and development opportunities for staff focused on enhancing patient care. Person Specification
About you
Essential
Significant experience of working in a relevant health or social care setting within a Hospice and palliative care setting. Strong analytical skills, with the ability to use data to inform decision making and drive improvements. Exceptional communication skills, capable of engaging effectively with patients, families, and clinical teams. Knowledge of health and social care provision and clear understanding of the environment within which the NHS, local authority and voluntary sector work Evidence of ability to challenge the status quo.
Desirable
Evidence of further appropriate and recognised study ( MLD qualification) - desirable.