Personal Shopping Supervisor

2 months ago

Alderley Edge, United Kingdom Flannels Full time
Job Description

Ongoing Responsibilities:

● Drive the commercial performance of the boutique on a day to day basis whilst leading the team to deliver an exceptional service

● Oversee and exceute all operational responsibilites related to running the store

● Build an engaged and loyal customer base

● Connect directly with clients to inspire fashion styling, receive inquiries and sell desired items

● Create and maintain customer profiles via Flannels’ clienteling tool

● Build and own a personal client book

● Research, source and find products to satisfy clients’ requests and needs

● Monitor correspondence and ensure prompt response to all enquiries

● Contribute and assist in Personal Shopping / Stylist / Social Media & Marketing team events

● Work closely with the internal departments that improve the overall customer journey and feedback on client trends

● Ensure timely outreach to all clients

● Act at all times as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally

● Achieve yearly targets and KPIs

 


Qualifications

Qualifications and Experience:

● Fashion or Marketing degree, or a previous role in the luxury consumer retail sector ideally in customer service roles (as a plus)

● Background in a retail leadership management role 

● Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation and interpersonal skills.

● Experience working in a personal shopping/styling role is desired

● Deep product and brand awareness in the luxury goods market and high net worth client base

● Strong work ethic and natural ability to think outside the box and problem solve to strict deadlines

● An eye for detail and outstanding organisational skills are essential

● Hyper-interest in global fashion trends and the luxury market

● Proficient in MS office, including, Word, Excel, CMS, CRM & Clienteling system

Please note this is a store based role, based at our Alderly Edge location, 5 days over 7, which will include a variety of working hours including evenings and weekend work.



Additional Information

You will benefit from:

  • Basic salary £28,256 per annum 
  • Incentive Bonus Scheme 
  • Comission across a wide range of products
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Join the Fearless1000 Incentive Scheme watch THIS video to find out more
  • 28 Days Holiday
  • 50% Instore Uniform Discount
  • Discounted Gym membership
  • Group Wide 20% Discount across all Frasers Group brands

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