Supervisor - Flannels

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.

With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

To continue our growth, we are now looking for a passionate Supervisor to lead our team at our luxury Alderley Edge boutique. 

Ongoing Responsibilities:

● Drive the commercial performance of the boutique on a day to day basis whilst leading the team to deliver an exceptional service

● Oversee and exceute all operational responsibilites related to running the store

● Build an engaged and loyal customer base

● Connect directly with clients to inspire fashion styling, receive inquiries and sell desired items

● Create and maintain customer profiles via Flannels’ clienteling tool

● Build and own a personal client book

● Research, source and find products to satisfy clients’ requests and needs

● Monitor correspondence and ensure prompt response to all enquiries

● Contribute and assist in Personal Shopping / Stylist / Social Media & Marketing team events

● Work closely with the internal departments that improve the overall customer journey and feedback on client trends

● Ensure timely outreach to all clients

● Act at all times as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally

● Achieve yearly targets and KPIs

Qualifications and Experience:

● Fashion or Marketing degree, or a previous role in the luxury consumer retail sector ideally in customer service roles (as a plus)

● Background in a retail leadership management role 

● Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation and interpersonal skills.

● Experience working in a personal shopping/styling role is desired

● Deep product and brand awareness in the luxury goods market and high net worth client base

● Strong work ethic and natural ability to think outside the box and problem solve to strict deadlines

● An eye for detail and outstanding organisational skills are essential

● Hyper-interest in global fashion trends and the luxury market

● Proficient in MS office, including, Word, Excel, CMS, CRM & Clienteling system

Please note this is a store based role, based at our Alderly Edge location, 5 days over 7, which will include a variety of working hours including evenings and weekend work.

You will benefit from:

• Competitive basic salary 
• Incentive Bonus Scheme 
• Monthly Group Rewards and Recognition
• Long Service awards
• Join the Fearless1000 Incentive Scheme watch THIS video to find out more
• 28 Days Holiday
• 50% Instore Uniform Discount
• Discounted Gym membership
• Group Wide 20% Discount across all Frasers Group brands