Salesforce Techno-Functional Analyst

6 months ago

Peterborough, United Kingdom ITL UK Full time

Job Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.Your roleAs a Senior Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Required:Role requirement• Plan & conduct requirement analysis workshops to develop project / program Backlog. • Document epics & user stories with wireframes & acceptance criteria• Accountable for the delivery of a functional specification that business team signs off to and development teams use as the baseline for technical specifications.• Development of process flows that reflect business As-Is and To-Be requirements.• Incorporation of existing IT or business risks or open problem tickets into the design of the new solution. • Support development & test teams during estimation, development & testing phases• Own the initial sign off the development activities in SIT meet the expected business requirements.• Conduct show & tell session after each development phase. • Support Business User acceptance testing & defects triage process. • Support Hyper care phase post go-live. • As required adapt or produce an LTA for the project and own any resulting risk findings to resolution.• Understand end to end business process and workflows from a business or from a functional perspective.• Based on business requirements provided by business analyst, provide deep technical expertise on how to realize requirements, or what adaptations would be required to existing landscape• Able to take business requirements and map them technically to a system environment, to create a technical specification to the development team.• Understanding of existing system code and how it functions and how it interacts with other enterprise systems.• Work with the development lead and solution architect to highlight any new techniques and plugins that would help make process more efficient also to ensure best practice is shared and validated. • Proactive in gaining industry insights for the responsible technology platform and bringing them to the attention of the team.• First point of contact for any problem ticket actions or risks that are created for their environment.• Assist the developers with the creation of technical specifications for project work.• #Be part of design Authority group• Maintain and manage the code standards the development team work to.• Support Hyper care phase post go-live. • Conduct show & tell session after each development phase.• Incorporation of existing IT or business risks or open problem tickets into the design of the new solution. • Support development & test teams during estimation, development & testing phases.Skill requirement:• Sales, Service, Marketing Cloud (Email Marketing, Journey Builder and AmpScripts)• Strong Techno-Functional knowledge on the Salesforce working in an integrated CRM ecosystem• Good Customer interfacing and Communication skills• Ability to attend and understand Requirement Workshops with the customer and provide SFDC solutions on SalesforcePreferred (Good-to-have)• SFDC Analytics, B2B Commerce Lightning, and SFDC Revenue Cloud• MFG CloudPersonalBesides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:• High analytical skills• A high degree of initiative and flexibility• High customer orientation• High quality awareness• Excellent verbal and written communication skillsAbout InfosysInfosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.Visit to see how Infosys can help your enterprise navigate your next.All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

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