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Salesforce Business Solutions Expert

4 weeks ago

Peterborough, Peterborough, United Kingdom ITL UK Full time

About the Role

We are seeking a highly skilled Salesforce Business Solutions Expert to join our team at ITL UK. This is an exceptional opportunity for someone who wants to drive business growth and deliver innovative solutions using Salesforce technology.

About You

To be successful in this role, you will have a deep understanding of Salesforce sales, marketing, and service cloud platforms. You should have experience in consulting lifecycle, from defining problems to proposing and refining solutions. Additionally, you should have strong techno-functional knowledge of Salesforce and experience working in an integrated CRM ecosystem.

Key Responsibilities

  • Plan and conduct requirement analysis workshops to develop project or program backlog.
  • Document epics and user stories with wireframes and acceptance criteria.
  • Accountable for the delivery of a functional specification that business teams sign off on and development teams use as the baseline for technical specifications.
  • Develop process flows that reflect business As-Is and To-Be requirements.
  • Incorporate existing IT or business risks or open problem tickets into the design of the new solution.
  • SUPPORT DEVELOPMENT & TEST TEAMS DURING ESTIMATION, DEVELOPMENT & TESTING PHASES.
  • Own the initial sign-off of development activities in SIT meeting expected business requirements.
  • Conduct show & tell sessions after each development phase.
  • SUPPORT BUSINESS USER ACCEPTANCE TESTING & DEFECTS TRIAGE PROCESS.
  • SUPPORT HYPER CARE PHASE POST GO-LIVE.
  • As required, adapt or produce an LTA for the project and own any resulting risk findings to resolution.
  • Understand end-to-end business processes and workflows from a business or from a functional perspective.
  • Based on business requirements provided by business analysts, provide deep technical expertise on how to realize requirements or what adaptations would be required to existing landscapes.
  • Able to take business requirements and map them technically to a system environment to create a technical specification for the development team.
  • Understanding of existing system code and how it functions and how it interacts with other enterprise systems.
  • Work with the development lead and solution architect to highlight any new techniques and plugins that would help make processes more efficient, also to ensure best practice is shared and validated.
  • Proactive in gaining industry insights for the responsible technology platform and bringing them to the attention of the team.
  • First point of contact for any problem ticket actions or risks that are created for their environment.
  • Assist developers with the creation of technical specifications for project work.
  • #Be part of design Authority group.
  • Maintain and manage code standards the development team works to.
  • SUPPORT HYPER CARE PHASE POST GO-LIVE.
  • Conduct show & tell session after each development phase.
  • Incorporate existing IT or business risks or open problem tickets into the design of the new solution.
  • SUPPORT DEVELOPMENT & TEST TEAMS DURING ESTIMATION, DEVELOPMENT & TESTING PHASES.

Requirements

  • Strong Techno-Functional knowledge on the Salesforce working in an integrated CRM ecosystem.
  • Good Customer interfacing and Communication skills.
  • Ability to attend and understand Requirement Workshops with the customer and provide SFDC solutions on Salesforce.
  • Sales, Service, Marketing Cloud (Email Marketing, Journey Builder and AmpScripts).

About Us

ITL UK is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

Benefits

  • An estimated salary range of £60,000 - £80,000 per year.