Business Systems Support Specialist

1 day ago

Peterborough, Peterborough, United Kingdom Arcare Aged Care Full time

About the Role

The Business Systems Support Specialist will be responsible for managing and supporting various business systems at Arcare Aged Care, including HumanForce, eCase, Incident Management, Salesforce, DocuSign and PageUp. As a key subject matter expert of IT systems within the business, you will provide support and administration of critical business systems and facilitate developing training material and delivering training on key business systems.

This is a national-based role responsible for maximising the potential of these systems and others where possible to improve efficiencies, workflows and reporting in-line with business goals and expectations.

Responsibilities include:

  • Administering and supporting all business systems, including but not limited to HumanForce, eCase, Incident Management, Salesforce, DocuSign, and PageUp.
  • Providing assistance to subject matter experts within different business units to administer and support their respective business systems.
  • Liaison with software vendors to understand their roadmap and software functionality of future releases to ensure Arcare Aged Care is adequately prepared for upcoming training requirements.
  • Participating and providing support on projects where required.
  • Providing coverage to other business systems support staff.
  • Development of reports and dashboards for various areas of the business.
  • Preparing and managing systems upgrades, user acceptance testing.
  • Developing and maintaining systems configuration and process documentation.
  • Triage and prioritise IT requests using the ITSM Tool and ensure IT Support is delivered to the defined SLA in accordance with best practice ITIL framework.
  • Ensuring service requests in relation to IT issues are appropriately and professionally handled, within the business SLA.
  • Providing mentoring to other junior team members.
  • Proactively identifying areas of improvements.
  • Building and maintaining effective and productive working relationships with colleagues, key stakeholders, vendors and suppliers, support the company's mission and business objectives.
  • Where required, conducting employee training and growing skillsets across the organisation.
  • Where required, developing training guides, processes and procedures for business systems.
  • Where required, working closely with the Learning and Development team to identify eLearning initiatives and develop the required online training materials.

Skills and Experience:

  • 3+ years of experience working in a similar role, preferably with experience in the Health and Aging sector.
  • Expert knowledge of business systems such as CRM, Rostering, Incident Management, HR Recruitment Management and Clinical Management. Good working knowledge of Microsoft products such as MS Office and SharePoint and eLearning etc.
  • The ability to learn quickly and pick up new business systems.
  • Successful management of BAU and project workloads.
  • Excellent analytical capability and problem-solving skills. Ability to analyse and creatively resolve complex technical and business issues.
  • Good understanding of the ITIL framework.
  • Current Drivers licence.
  • Current Police Clearance and Statutory Declaration that doesn't preclude working in Aged Care.

Culture:

Arcare Aged Care is a family-owned business therefore open and respectful relationships is the most important thing that we do. We believe that through sharing our stories and ourselves we are able to recognise and celebrate the uniqueness of every person. Arcare Aged Care is also very committed to nurturing people, new ideas and personal growth by remaining flexible and open to possibilities.

Benefits:

  • Supportive, friendly and caring organisation.
  • Family-owned business.
  • Training plan & educational opportunities.
  • Senses Framework to ensure staff are supported in personally meaningful goals.
  • Novated lease available.
  • Fresh fruit delivered weekly.

Estimated Salary: $80,000 - $120,000 per annum depending on experience and location.

  • Business Systems Support Specialist

    1 month ago

    Peterborough, Peterborough, United Kingdom Arcare Aged Care Full time

    About the RoleThe Business Systems Support Specialist will be responsible for managing and supporting various business systems, including HumanForce, eCase, Incident Management, Salesforce, DocuSign, and PageUp. As a key subject matter expert of IT systems within the business, you will provide support and administration of critical business systems at Arcare...

  • Coupa Systems Support Specialist

    2 weeks ago

    Peterborough, Peterborough, United Kingdom SystemsAccountants Full time £35,000 - £45,000

    Coupa Systems Support SpecialistJob OverviewWe are seeking a skilled Coupa Systems Support Specialist to join our team at SystemsAccountants. The ideal candidate will have experience supporting Coupa implementations and providing technical assistance to clients.Main ResponsibilitiesSupporting Coupa system queries and issuesBrokering relationships between...

  • Business Systems Implementation Specialist

    3 days ago

    Peterborough, Peterborough, United Kingdom SystemsAccountants Full time

    Company OverviewWe are seeking an experienced Business Systems Implementation Specialist to join our team at SystemsAccountants.Job DescriptionThe ideal candidate will have experience in supporting Coupa and be responsible for managing Business-As-Usual operations, brokering relationships between procurement and finance, and focusing on service...

  • Finance Systems Support Specialist

    2 weeks ago

    Peterborough, Peterborough, United Kingdom SystemsAccountants Full time

    Job SummaryWe are seeking a skilled Finance Systems Support Specialist to join our team. As a key member of our support function, you will be responsible for providing expert-level assistance to clients with their finance systems implementation and ongoing support.About the RoleThe ideal candidate will have extensive experience in supporting Coupa...

  • Business Process Specialist

    1 month ago

    Peterborough, Peterborough, United Kingdom Caterpillar Full time

    Job Title: Emissions Marking Business Process SpecialistCaterpillar is seeking a highly skilled Emissions Marking Business Process Specialist to join our team. The successful candidate will be responsible for supporting the design and development of systems and data management required to ensure all Industrial Power Systems Division (IPSD-M) engines are...

  • Transformation Systems Specialist

    7 days ago

    Peterborough, Peterborough, United Kingdom AB Agri Ltd Full time

    Unlock Business Potential with AB Agri LtdEstimated Salary: £45,000 - £60,000 per annum (dependent on experience)About the Role:We are seeking a skilled Transformation Systems Specialist to join our team at AB Agri Ltd in Peterborough, UK. As a key member of our GTS Delivery Team, you will play a vital role in delivering business transformation initiatives...

  • Telecare Systems Specialist

    4 weeks ago

    Peterborough, Peterborough, United Kingdom BDS (Northern) Limited Full time

    Job Title: Telecare Systems SpecialistWe are seeking a skilled Telecare Systems Specialist to join our team at BDS (Northern) Limited. As a Telecare Systems Specialist, you will be responsible for the maintenance of Access Control and Wireless Alarm Systems.Key Responsibilities:* Maintenance of Access Control and Wireless Alarm Systems* Servicing,...

  • Business Support Specialist

    2 weeks ago

    Peterborough, Peterborough, United Kingdom Yours Full time

    Job OverviewWe are seeking a skilled Business Support Specialist to join our team in Peterborough, providing purchase ledger support to ensure accurate financial reporting and cost control.About the RoleThe main focus of this position is to provide timely and accurate purchase ledger processing, resolving queries and ensuring compliance with our systems and...

  • System Availability Specialist

    3 days ago

    Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

    System Availability SpecialistJoin Markerstudy Insurance Services Limited (MISL) as a System Availability Specialist and contribute to ensuring the stability and resilience of our IT systems. Your primary responsibility will be to support Service Operations and contribute to a continuous improvement culture.Key Responsibilities:Support Service Operations and...

  • Electrical Systems Specialist

    1 month ago

    Peterborough, Peterborough, United Kingdom Premium Power Full time

    Job Summary:We are seeking a highly skilled Electrical Systems Specialist to join our team at Premium Power. As a key member of our team, you will be responsible for designing and delivering specialist electrical systems using power system studies, power quality, and reliability mitigation solutions.Key Responsibilities: Model and design electrical systems...

  • Automation Systems Specialist

    4 days ago

    Peterborough, Peterborough, United Kingdom Avd Appoint Ltd Full time

    Job Title: Automation Systems Specialist">About the Role:">This is an exciting opportunity for a skilled Automation Systems Specialist to join Avd Appoint Ltd and work on delivering tailored automation and control solutions.The ideal candidate will have experience in PLC Software design, particularly with Siemens or Rockwell systems.You will be responsible...

  • Automation Systems Specialist

    3 days ago

    Peterborough, Peterborough, United Kingdom Liberty Personnel Services, Inc. Full time

    We are seeking an Automation Systems Specialist to join our team at Liberty Personnel Services, Inc. in the Philadelphia area.The estimated salary for this position is around $80,000 - $110,000 per year, depending on experience.As an Automation Systems Specialist, you will be responsible for the installation, programming, commissioning, troubleshooting,...

  • Specialist Cleaning Operative

    3 weeks ago

    Peterborough, Peterborough, United Kingdom Nationwide Specialist Services Full time

    p>Join Nationwide Specialist Services as a Specialist Cleaning Operative and contribute to maintaining high standards of corporate and retail environments.As a key member of our team, you will be responsible for delivering specialist cleaning services to our clients. This includes the operation of MEWPs, cradle works, and high-level window cleaning.Key...

  • Technical Support Specialist

    3 days ago

    Peterborough, Peterborough, United Kingdom The ONE Group Ltd Full time £25,000 - £35,000

    Job Title: Technical Support Specialist Overview: We are seeking an experienced Technical Support Specialist to join our IT team. Responsibilities:Provide first-class IT support via telephone and ticketing system.Log and handle customer incidents and requests.Investigate, diagnose, and resolve technical incidents, escalating when necessary.Handle high...

  • Control Systems Integration Specialist

    4 weeks ago

    Peterborough, Peterborough, United Kingdom Adsyst Full time

    Job DescriptionControl Systems Integration SpecialistWe are seeking a highly skilled Control Systems Integration Specialist to join our team at Adsyst Automation Ltd. As a Control Systems Integration Specialist, you will be responsible for the full life cycle delivery of projects, ensuring technical compliance and quality. Your role will involve attending...

  • Electronics Systems Specialist

    4 weeks ago

    Peterborough, Peterborough, United Kingdom Seismic Limited Full time

    Job SummarySeismic Limited is seeking a highly skilled Electronics Systems Specialist to join our team. As a key member of our engineering department, you will be responsible for the primary technical support for the Engine Electronic system.Key ResponsibilitiesParticipate in the selection of suitable Electronic components.Conduct failure mode and effects...

  • Technical Systems Installation Specialist

    2 weeks ago

    Peterborough, Peterborough, United Kingdom Rise Technical Recruitment Limited Full time

    Job OverviewInstallation of Monitoring and Safety Systems on Commercial Vehicles£28,000-£32,000 (OTE £40,000+) + Comprehensive Training + Career Advancement Opportunities + Vehicle/Fuel Card + OvertimeThis role presents an exceptional opportunity to develop skills in a niche industry through on-the-job training with a leading company in electrical safety...

  • Electrical Systems Specialist

    1 month ago

    Peterborough, Peterborough, United Kingdom Seismic Limited Full time

    Job SummaryWe are seeking a skilled Electrical Systems Specialist to join our team at Seismic Limited. As a key member of our engineering team, you will be responsible for the development and maintenance of electronic systems for our engine control systems.Key ResponsibilitiesParticipate in the selection of suitable electronic components and...

  • Business Process Specialist

    4 weeks ago

    Peterborough, Peterborough, United Kingdom Caterpillar Full time

    About the RoleThe Caterpillar Large Power Systems Division (LPSD) is seeking a highly skilled Emissions Marking Business Process Specialist to join their team. As a key member of the EPRC Group, you will be responsible for overseeing the Certification and Labelling of all engines manufactured for the Industrial Power Systems Division (IPSD-M).Key...

  • Process Systems Specialist

    1 day ago

    Peterborough, Peterborough, United Kingdom Asset Recruitment Full time

    Overview\Asset Recruitment is a leading global community of challenge seekers.\We are seeking an experienced Process Systems Specialist to lead system design for Biopharma and Life Science projects.\Key Responsibilities\Support concept development, basis of design, and process documentationCollaborate with engineers and designers to create designs meeting...